Titan Eye Plus — Delayed delivery of spectacle

D

dk@85

from Delhi, Delhi

Jun 9, 2017

Address: Bangalore, Karnataka

Website: eyeplus.titan.co.in

With reference to above subject, i have placed order for power spectacles to titan compant limited, k-28 connaught place, opp pvr plaza delhi-110001 on dated 02/06/2017. My order no. Istdcp027187. It was eexpected to deliver on 07.06.2017. I have requested to shopkeeper that it is urgent since there is problem in my eye and it is required urgently. So the above mentioned shopkeeper has assured me that it would be deliver by 06.06.2017 but it is not delivered till date. I have talked to above shopkeeper since 07.06.2017 about the delivery. They were only delaying the delivery day by day and assuring that it would be deliver by next morning. But till date, it has not been delivered to me.
So, it is requested to please refund my money so that i can purchase it somewhere.

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Titan Company Customer Care

from Pune, Maharashtra

Jun 9, 2017

Dear [protected]@85,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jun 9, 2017

Hi

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers.

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Reply