Titan Eye Plus — made wrong lens and then making excuses

Dear Pranjali,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

I bought a specs in Titen Eye ambattur chennai in 2016. Has lot of a scratches. Even its scratches proof lens

Titen Eye plus accepted the issue . No path forward as of now . I have made compliant past 1 year on this at their show room repeatedly