Comments
Hi Team,
Same issue happen with me I bought frame from Panchkula sector 9 store, Frame paint is wearing off, I contact store two to three times, every time they say frame is not in the list they got on every Monday.
Even is purpose of saying frame are under warranty if you are not providing support for me.
Really feel bad for such experience.
Sincerely,
Prerna
([protected]@gmail.com)
Same issue happen with me I bought frame from Panchkula sector 9 store, Frame paint is wearing off, I contact store two to three times, every time they say frame is not in the list they got on every Monday.
Even is purpose of saying frame are under warranty if you are not providing support for me.
Really feel bad for such experience.
Sincerely,
Prerna
([protected]@gmail.com)
Titan Company Customer Care's response, Feb 4, 2019
Dear Prerna,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Kindly send us an email to [email protected] with product image and invoice. So that we can check and do the needful.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-419-8000.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Kindly send us an email to [email protected] with product image and invoice. So that we can check and do the needful.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on 1800-419-8000.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve