[Resolved]  Titan Eye Plus — Service is Poor

Hi, This is a very pathetic and crucial experience that I experienced from Titan Eye Centre.(Titan Eye + # NO 34/629 A2 Civil line road, Padivattom, Edapally PO, Cochin 682024 PH: [protected]) My name is Denny Varghese.I am software engineer working in TCS, Infopark, Kochi.I purchased lens from Titan Eye Centre, Padivattam Branch on 17/12/2014.The total amount I paid was 3650 rupess and I didn't get any discount even if I am a tata employee.I weared the TCS ID card on that time.At the time of purchase they said it will take 5 days to get lens and two hours for embbedding it in the current frame. AFter 4 days, when I called the shop they said it will take two more days.Since I was on chrismas holidays, I couldn't get it for next 5 days.On 31/12/2014 at about 12.30 PM I have given the spects for changing the lens and I ask will I get it after two hours.They said we will give evening 7 o'clock and the guy told he will call when it ready.Some how I agreed and I told them if not possible today I will get it tomorrow morning.They said to come morning 10 AM.I didn't get any call on that evening whether it is ready or not. Today(01/01/2015), I reached the shop 9.45 since i have urgent work at office, but they didn't open the shop upto 10.15 AM.When he opened the shop I ask about the spects, he saying to come at noon and not giving any explanations.He is calling some one and talking something.I ask the reason and updated it is not easy to come everyday from infopark to Titan Eye Centre.I got too much angry and since i have to reach office I left from there and start ride my bike.AFter some time I get a call but I couldn't take it as I am in traffic block and in hurry.After reached office I called back that number and the guy at the other end saying "This is from titan eye and your spects ready, I didnt know that it is ready'.What should I say to this??He didn't even check whether it is ready or not. At noon I get the new lens from shop and they are saying 'Ohh, you are a TCS employee, then you will get a 10% discount, why you didn't say about this'.The same they can tell at the time of purchasing right?? I am very sure that i will never do any purchases from any Titan eye Centre and never allow any of my friends or relatives to purchase from Titan eye Centre.