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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
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Urbanic reviews & complaints page 40

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T
Tejalgupta250
from Greater Noida, Uttar Pradesh
Nov 21, 2021
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Address: Maysquare Lifestyle Private Limited Khasra No 6/21, 8/1, 2 min, 9 Min, 10 Min Village- Sampka, Jamalpur, Tehsil- Pataudi, Haryana- 122503
Website: Urbanic.com

I have place an order for a dress on urbanic on 11 september 2021. It was delivered to me oon 26 september 2021. It had 10 days return policy. So, due to fitting issues, I requested it for return on 4th october(within 10 days). Now today it's 21 November, and still they are not refunding my money. From october, they just keep saying please give us some time, or please wait for 24-48 hours. Now november is also about to end and still they have not returned my money.
They always say when pickup man will pick up the product, we will refund. If the pickup man can not come for return pickup, then why did they send him for delivery.
It's not only me, many people are facimg same issue after purchasing from them.
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    ankita sengar
    from Noida, Uttar Pradesh
    Nov 20, 2021
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    I have placed my order on 14 Nov from urbanic..but the order is still in processing stage and they have given me the estimated time of delivery between 24-28 Nov..if they haven't shipped the order yet how they gonna deliver it on estimated date..I have contacted their customer care but still they are saying we will ship it as soon as possible
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      M
      Monu Limboo
      Nov 20, 2021
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      I'm not here for the complaint but what I wanna say is about it's price. It's little expensive. Though I shop from urbanic a lot but I think the app should look after its price. It should be less expensive. And there should be a proper sale and a discount for it's regular customer. There should be a points system according to the amount of products bought. Also points should be given according to the reviews written by the customer. So please I request urbanic to look after this.
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        S
        Shalu0119
        from Mumbai, Maharashtra
        Nov 19, 2021
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        It is so saddening, I placed an order with Urbanic on the 13 th constituting of more than 10 products and they promised at that time that the latest date for delivery for all the products will be on or 24th November. It is 19th today and the products are not dispatched yet and the customer support email says that since it is coming from overseas it moght take long. I placed the order only because of the delivery date was suitable as I will be leaving for an important event and for that I would need all these products by 24th November. I am very stressed. Please please get my products delivered on time. It will be very helpful. My order Id is[protected].
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          S
          sharma.kriti0
          from Gurugram, Haryana
          Nov 18, 2021
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          Website: intent://www.urbanic.com?utm_source=google&utm_medium=cpc&utm_campaign=app_ace_maybuy&pid=KAVUsNfy168&widgetid=8&gclid=Cj0KCQiAkNiMBhCxARIsAIDDKNU15ccdMC6EY0D6kWvT0RLqdSAZCCtvBC4AJkQklt8akuZ3DSk500waA

          I ordered From Urbanic and pre paid for the order. My money got deducted from my bank account but Urbanic says that they haven't received any money and my order still hasn't got confirmed.
          I need a refund or I need to get the order. My paid more than 1.5k
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            A
            Amber M
            Nov 18, 2021
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            The status for my order[protected] has not changed at all for 10 complete days!! The chat support and email support keep repeating th same thing that is already stated in the app. There's no estimated date of delivery from both ends!! This is ridiculous. Probably my last order (if it is ever delivered)
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              J
              Jenefar Iswarary
              Nov 16, 2021
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              Address: Guwahati
              Website: Urbanic

              My order number[protected] and
              [protected] is not received and its shown that i rejected my order. I just want them to re attempt to deliver my order.
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                S
                Shailvigupta
                Nov 16, 2021
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                I have ordered 3 items first time from urbanic on 7nov(had I knew it's delivery process I would have never used it). Secondly my order is prepaid and the expected delivery date is 17 which is tomorrow and the order has not even been shipped yet. I have a function to attend on 20nov. urbanic the almighty please deliver me my products before 20 if you can or I'm never ever gonna use urbanic and neither will let my knowns use it! Your customers and delivery services are worse than pathetic! I ordered a straightener from Flipkart and I got it on 5th day. See urbanic where you stand!. Either resolve my issue or take my rudeness to your heart.
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                  H
                  humagni nath
                  Nov 11, 2021
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                  Address: Hatigaon sewali path

                  You guys takes a long time to deliver a product, and i received the wrong product. Shame on u guys. I am pissed off.
                  +1 photos
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                    N
                    from jaipur, Rajasthan
                    Nov 10, 2021
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                    Address: Our Office in India 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001
                    Website: Urbanic

                    I had filed a return due to size issues but they didn't have picked it yet and not even they hv given me a replacement...pathetic service, shame on you guys...
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                      S
                      Shalzss
                      Nov 10, 2021
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                      I had ordered 2 dresses and accesories on october 30 and it was given that it will be delivered by November 14. And it's still not shipped also its prepaid. Very disappointed, I don't know if I should just cancel it as it's of no use after November 15th. Kindly do the needful
                      The order got shipped the very next day. And was delivered on 15th. :)
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                        Namoo
                        Nov 10, 2021
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                        I ordered a vest coat on 3 november and payment was done on the same day but still it's showing order status as in Processing
                        +1 photos
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                          Gowtham O'range
                          from Bengaluru, Karnataka
                          Nov 10, 2021
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                          Website: Urbanic.com

                          I’ve placed an order on 30th October and it’s still under processing, if order doesn’t serve for the occasion what’s even the purpose of it! I placed orders 3 times and probably this would be my last order from Urbanic! This is a prepaid order..Hard time trusting these guys.
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                            An Optimist
                            from LUCKNOW, Uttar Pradesh
                            Nov 9, 2021
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                            Website: www.urbanic.com

                            I made an order on urbanic on 24 sept. It clearly showed that that my order was accepted. But later they cancelled it without my knowledge.
                            I did get my order, much later i might add but it was not the correct size for me so i asked for a return.
                            They refused saying that my order was cancelled and instead told me that they would refund my money so that i can make the correct order.
                            Obviously all the glitch is from their side but till today i have not received any action from them. whenever i enquire, they just asks me to wait.
                            I have shared not only my payment receipt but also my account statement. which company does that?. But still i complied,
                            Neither are they refunding my money nor taking my return. They have been troubling me for a month now and i dont think so they will do anything. MY ORDER ID IS[protected].
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                              M
                              Mrirani
                              Nov 9, 2021
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                              My order has not been shipped for days and customer care is completely useless they dont respond. they simply cancel my order after weeks each and every time.
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                                S
                                Somiparna Gope
                                Nov 9, 2021
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                                Address: Rajasthan
                                Website: Urbanic

                                I have ordered 6 clothing items on 13 October it's 8 th November today, my clothes are worth over 3k. Everytime I contact them through email they tell the delay is due to bad weather. But for the fact there is no sign of bad weather in my state over 1 month. Truely disappointed in this service and they won't even refund my money over that
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                                  Manisha_03
                                  from Mohali, Punjab
                                  Nov 9, 2021
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                                  Address: 602, Naurang House, 21, Kasturba Gandhi Marg, Connaught Place, New Delhi - 110001
                                  Website: [email protected]

                                  I placed an order for 5 items on 27th october and the expected delivery date was 10th nov but it is still in processing stage and the customer care said to wait patiently... Today is 9th nov and there are no updates still.. Very disappointed with this!
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                                    I
                                    Icebear
                                    from Kolkata, West Bengal
                                    Nov 8, 2021
                                    Resolved
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                                    Resolved

                                    Website: Urbanic.com

                                    I placed my order on 21st October 2021 with urbanic. The order still havent shipped. Its already been 18 days since i placed my order. It was a prepaid order. I tried to reach out through urbanic support and emails. But they never responded. Please look through. It is really disappointing
                                    +1 photos
                                    Nov 10, 2021
                                    Complaint marked as Resolved 
                                    They delivered me the package on 10th November 2021. The packaging is really good. The products are upto mark also. Thank you urbanic
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                                      Geethu George Thoppan
                                      Nov 8, 2021
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                                      I placed few orders and it was not even get processing for few weeks. So I cancelled and chose fast delivery. But that was also not shipped yet . Very bad service and I can see many people suffer like this
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                                        Aru Db
                                        Nov 7, 2021
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                                        Address: Agartala ,India
                                        Website: Urbanic

                                        I have placed order on 21st October 2021 and my order hasn't shipped yet !! I don't kbow why its taking so much time it has exceeded estimated delivery date which is 5th November and its a prepaid order :(
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