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Urbanic Complaints & Reviews

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Updated: Mar 22, 2024
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Urbanic reviews & complaints page 44

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M
mihika29
from pune, Maharashtra
Sep 18, 2021
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No progress in delivery

Website: urbanic.com

I place order on the 10th september.its is the 18th and there has be no progress..and order is still being prepared..
Order no[protected]
This is the 2nd time this has happened...
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Ananya Vadehra
Sep 18, 2021
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A top, flare jeans, necklace and a dress

Website: Urbanic

I had ordered 4 items from urbanic on 6th September, and they told me that they will deliver it in 5-8 business days. I have been asking the customer support constantly and they have no idea when will my order get delivered to me. Even after filing a mail they are not telling the exact date....
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Swathi150793
Sep 18, 2021
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Delay is order!!! Its been 12 days!!

Website: Urbanic

This is regarding order[protected]. It’s been 12 days since I placed the order. I need the order to be delivered in the next 3/4 days as I’m going for an international trip in 5 days. They keep saying it’s stuck in “customs at Delhi” that’s all. I need someone to help me!!!...
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_ria_
Sep 17, 2021
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Delivery not done/delayed

I placed an order with urbanic 8 days ago and i still havent received my paclage.Leave alone delivery, they havent dispatched from the urbanic centre yet....
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SwatiSa84056021
Sep 17, 2021
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Garments

Ordered on 8th September, since then it is still under processing...not even getting a proper response from the support team...as it is a prepaid order, I am really anxious now...
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Aakhya0304
from Bhopal, Madhya Pradesh
Sep 17, 2021
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Long delivery time

Website: www.urbanic.com/category/1/71?goodsId=32881

I placed my order on 7th of September I want an update on 10th of September that it is in processing and a delivery estimate of 19th to 22nd September since then I have not received any updates about the status of my order and today 17th and they have estimated it to get delivered on 19 and it is not yet shipped even I tried contacting the customer care they only have a chat option for that and they just keep giving garbage arguments for...
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Ishhhhhhhhhhhhhh
from Port Blair, Andaman and Nicobar Islands
Sep 17, 2021
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Bow tie imitation/artificial jewellery

I placed an order for the bow tie imitation ring on 14th September and my order is still not placed. The delivery date is shown between 27 September to 30 September but i get no updates. I have already prepaid for the order and still i have no updates and my order is yet not placed. Please fix this asap i need it delivered asap because it's a gift....
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Silheibi Thokchom
Sep 17, 2021
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Delay in delivery not shipping

Website: Urbanic

I'm requesting urbanic to please ship my parcel[protected] I'm requesting this for the 2nd time I've tried contacting their customers service and email them but nothing works

Please look into this matter...
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Silheibi Thokchom
Sep 16, 2021
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Not shipping my parcel

Website: Urbanic

I ordered my order[protected] on 5 of sept, I ordered the product as the estimated delivery date was given within 20 of sept. It's been 11 days and they are not shipping my product. Even the chat section is not helping tried emailing them and nothing works they are not ready to provide information about my product. Really ² disappointed.

I would be very grateful if they look into this matter as soop as possible...
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mihika29
from pune, Maharashtra
Sep 15, 2021
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Delay order

Address: Head office - 602, Naurang House, Kasturba Gandhi Marg, Connaught Place, New Delhi (110001)
Website: www.urbanic.com

I placed order for 3 items on 31st august 2021 . i was suppose to recive the order between 11th september to 15th september .
today is the 15th and there has been no progess.
since 6th september my oder is in preparing stage .

the customer care only apologizes for the delay and tells u to wait .\\
they give reasons like the delay is because of pandemic, but they havent even couriered it yet....
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Silheibi Thokchom
Sep 15, 2021
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Delay in delivery

Website: Urbanic

I ordered my parcel bearing Id[protected] on 5 of this month and it still under process I ordered it because it says it will get delivered within 20 of this month I got some important events but it's not at all shipping when I contacted the customer service they are not providing any assistance and just keep saying the same lines that they will do their best but it's not helping. Really disappointed ☹️ please resolve this problem...
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Dikxya Rai
Sep 13, 2021
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Shipment

Website: Urbanic

I had oredered few clothes... It's been 13days now it hasn't been shipped yet.. What kind of service is this.. Do we have to wait for a whole year.. It is too long...
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Satabdi.deka
from Guwahati, Assam
Sep 11, 2021
Jan 25, 2023
This thread was updated on Jan 25, 2023
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Regarding return and refund

Website: www.urbanic.com

I had ordered two products on urbanic app
Order ID[protected]
1. Simplicity pullover T-shirt
2. Button straight leg jeans

But both the products were defective (it was my first time order with urbanic) so I placed a return request on 29/08/2021

On 31/08/2021 the pick up was successful at around 4 pm and I Handed over both the products to the pick up guy ( agent phone no[protected]br...
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Sree96lakshmi
Sep 10, 2021
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Delivery date is nearing and it's still under processing

I had ordered 6 items on Aug 31 2021.. it was shown to be delivered by sept 12 to 15.. but the items are still under processing.. it's been 11 days sice I ordered and items are still under processing.. I did a prepaid payment also.. while contacting their customer service by live chat and email they say excuse as covid and we all know restrictions are no more prevailing as earlier and they cannot give the delivery date.. why was it given...
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sreelakshmi vijayan
Sep 9, 2021
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Items to be delivered still under processing

I had ordered 6 items on Aug 31st 2021.. it was ordered for an important event and I had approached the customer care through live chat and by email several times.. even after 10 days it's shown as processing.. at the time of order the delivery date was shown between sept12 to sept 15.. it's not even reached India how r they going to deliver this to Kerala by the assured date at the time of payment.. I also made prepaid payment of 3671 rupees.....
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Siya_S
from Mumbai, Maharashtra
Sep 8, 2021
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Late shipping

I had placed an order on 22nd August and it has been more than 15 days. The order has not even been shipped yet. Its stuck on processing. I love the products on Urbanic but the service is really poor....
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Som08
Sep 7, 2021
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Return issue

I ordered two of the Urbanic products but I have fit issue with one and quality issue with another and so I decided to return them. The whole returning process seems troublesome for the customers. It says to upload a picture but when I try to do so, it fails. No matter how I take the picture, it's always failing to upload. The customer care doesn't respond and there's no number provided as well....
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C
chituk
Sep 7, 2021
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Wrongly delivered products

Website: www.urbanic.com

I ordered a lot of stuff on aug 07 2021, out of them 2 products were wrongly delivered, trying to return them from 7th aug and still it hasnt been picked.

The pickup guys come and say products dont match so they cant pickup, even when i explain im returning it because i received wrong products they deny the pick up - This has happened 6times the guy came and said no.. talk to customer service

Ive tried talking...
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C
Complainant2838
Sep 7, 2021
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Didnt receive my dress

Address: Delhi

I didn’t receive my dress worth 890 and instead got a very disturbing old T-shirt in the bag . I either need a refund or my dress....
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Soni deepa
Sep 6, 2021
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Tshirt refund

I have returned a product but the refund for the product has not received to me please give my money back, and the help senter is not even replying me...
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