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Uttar Pradesh State Road Transport Corporation [UPSRTC] Complaints & Reviews

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Updated: Aug 5, 2024

Complaints 642

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68

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So far, so good. Uttar Pradesh State Road Transport Corporation [UPSRTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Uttar Pradesh State Road Transport Corporation [UPSRTC] will keep up the work and continue to help more customers with their concerns even better 🤝

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Uttar Pradesh State Road Transport Corporation [UPSRTC]

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Money debited but ticket not booked

Payment deducted but bus ticket not booked

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Refund not received

extra fare charge

Uttar Pradesh State Road Transport Corporation [UPSRTC] reviews & complaints page 2

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Address: HQ, Tehri Kothi, MG MargLucknow - 226 001

I booked a ticked from upsrtc but bus was cancelled.. I haven't recieved the refund yet
name - shashank
ticket number - 000575E2D3
BOOKING[protected]
transaction - BUS_131347_[protected]
from shahjahanpur U.P to kaushambi bus station
date[protected]
time - 23:05
mobile no. [protected]...

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Address: aligarhamu16@gmail.com

Dear UPSRTC Customer Service,

I am writing to express my deep dissatisfaction and disappointment with the recent experience I had with your company. On 27 June 2023, I booked a bus ticket through your online booking platform for a journey from Kaushambi to Gola Gokarnnath scheduled for 27 June 2023 at 22:45. However, to my utter dismay, I discovered that the bus was canceled without any prior intimation or notification from...

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Address: Tehri Kothi, MG marg, Lucknow, 226001

We booked 2 bus tickets from Kaushambi to Bareilly scheduled for 21/05/23 at 5:01 pm costing for Rs 1276/-
After reaching the bus stand we were informed that the bus was cancelled at the enquiry counter and also confirmed at the toll free number. Therefore we were compelled to take another bus.
Since that day we have sent multiple mails to UPSRTC for processing our refund but still we have not received it. The customer care...

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I have booked one ticket for my mother from bareilly to kanpur in 17th may for the journey of 18th june in janrath worth 613/-, later on upsrtc has cancelled the bus without any prior information and my mother had to take normal bus, enquiry office told us that amount will be refunded in 7-10 days, i have sent lot of mails to upsrtc helpline but they arent reverting, everytime they are telling that they r checking but after 20 dyas nothing...

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I am writing to bring to your attention a significant issue regarding the cancellation of my bus tickets and the subsequent delay in receiving the refund. I am extremely disappointed with the level of service I have experienced thus far and would appreciate your urgent attention to this matter.

On 21 may 2023, I made a reservation for 2 janrath bus tickets with your company. However, without any prior notification or consent,...

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Rikshaw driver has overload the passenger he want me to sit on driver seat and argument with us that this vehicle is passed for 6 seat including driver although there is only 4 seat in this electric rikshaw.
After misbehaving he dropped me on road and aske for the money.
When I said I will complaint this he said do whatever you want to do.

Vehicle number UP 14 MT0244 is running in raj nagar EXTENTION
Ghaziabad...

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Address: Hardoi

Dear Sir,
Kindly inform you that today I'm traveling from hardoi to lucknow with upset roadways bus UP30AT7104. there have many issues with cundocter with passenger, vindicated has collecting many local luggage and stop bus un authorized places, ride start from hardoi to lucknow from 5.20 now many stops we are two hour late from reaching time .

Kindly punishment for collection luggage without any pay slip and treat...

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Address: Meerut

Website: UPSRTC

Dear sir,
This is to inform I am Traveling From Meerut to Kashmiri Gate Delhi
Before three Weeks ago.
I have given INR 500 the Ticket is INR 150 .But conductor not refund.
I have words with customer service centre they said pls take from Meerut bus stand office.
I have contact with Meerut bus stand office they said don't know.

i am feeling very bad.
Details of tickets below
Book...

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Sir/mam
I left my bag in bus no UP70 DT4045 in which I was traveling dated- 11/05/2023 . My bag is of blue colour of American tourister. Sir please find my bag or tell the ticket collector to contact me on my no which is [protected] please sir...

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I booked a bus ticket for a journey from Farrukhabad to Dehradun and amount has been deducted but doesn't get the ticket confirmation......

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I was coming from Etah to agra by an UPSRTC bus on 3 May at around 16:00 pm to 16:30pm. The bus left with my luggage at Agra water box when I got down for a bottle of mineral water. My luggage consists of the following
1. Hand Bag containing Id card, PAN card, ATM card, Driving License and other important cards and document.
2. Olive color Cargo jeans, blue jeans, grey t shirt.
3. Keypad mobile phone, C type Samsung charger,...

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The Bus conductor of Bus number UP78HT 5117 denied the entry in the bus as I wanted to go to the next stop from Rudrapur, uttrakhand to Bilaspur 244921, Rampur.
And I was not the only one who faced this issue.
This is everyday thing now years .The bus driver denies to go through the alloted route.
He goes by Bilaspur bypass to Rampur from Rudrapur. And stop the passengers who want to go to Bilaspur....

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Hi Team,

I have booked one tickets from KSMIG to Haridwar and paid online from the UPSRTC website.But on the day of travel i got message that trip has been cancelled but refund has not initiated.Below are the details:-Kindly look into it.

Ticket No.:00242C78EE

From KSMIG To Haridwar
Departure Date:16/04/2023
Departure Time:03:00 pm

Regards,
Aman Chauhan...

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I am writing to express my frustration and disappointment regarding my inability to obtain a driving license, despite completing the entire process. I have followed all the necessary steps, provided all the required documents, and completed all the required tests, but still, I have not been able to get my driving license.

I have made several attempts to follow up with the licensing authority, but I have not received any clear...

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Address: 91 H akansha Shastri Nagar

I booked two ticket under UPSRTC website for 18:50 on 24 the of April, on reaching the bus station at 18:30, my parents found out that the bus has already left and no one has had any status.

PNR[protected]E3...

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I was travelling from haridwar to delhi through a UPSRTC bus. Ticket conductor asked to me pay online, he showed me scanner (ticket machine) and my amount got deducted but the scanning machine did not threw out the ticket. He told me to pay again and he stated this amount will be refunded from UPSRTC within 3 hours or max 24 hours. It's been more than 4 days i haven't got any refund till yet.
I have all the details of payment. Please...

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I was travelling from haridwar to delhi through a UPSRTC bus. Ticket conductor asked to me pay online, he showed me scanner and my amount got deducted but the scanning machine did not threw out the ticket. He told me to pay again and he stated this amount will be refunded from UPSRTC within 3 hours or max 24 hours. It's been more than 2 days i haven't got any refund till yet.
I have all the details of payment.
Date:1st Aprilbr...

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जंघई से प्रयागराज तक चलने वाली रोडवेज बस बंद हो चुकी है।
साथियों से निवेदन है कि इसे पुनः चालू करवाने में प्रयास करें।
@dayashankar4bjp जी से आग्रह है कि पूर्व की भांति बस को इस...

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I choose to make online payment to get the ticket from conductor by scanning the QR code in the ticket machine. However money was deducted from the account but ticket not received. Conductor asked me to pay cash and stated that i will get the money back in my account.

I have spoken to the bank but they confirmed that payment was successful and credited to merchant account.

Payment amount was ₹775. Kindly refund...

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This is not a complaint. I just want to know that why UP buses are more costly then other state buses and the staff is way more rude. हम पैसे भी ज्यादा दें और बदतमीजी भी सहें?

I sat in a bus going from Delhi to Haridwar/Rishikesh as I wanted to go to Modipuram from Delhi. The conductor said that the bus will go to the place so I took a seat.

Later...

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