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Volkswagen India Complaints & Reviews

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Updated: Nov 13, 2024
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Volkswagen India reviews & complaints page 18

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M
Mithunfanciz
Sep 9, 2020
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Steering failure during journey and met with accident

My volkswagen 2015 model comfortline polo (Petrol) )met with an accident at Kozhikode, Kerala during journey on 1 August 20.

Steering was not responding and the vehicle could not turn. That was the reason for the accident.

I had done all the services at the right time.

Considering only safety and security I selected VolksWagen.

Now I have to spend 1.90 lakks for repair. What can...
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Sathish Karunakaran
Sep 5, 2020
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kun volkswagen alandur

Address: Kuns Volkswagen alamdur

Hi,

I purchased the car last year my free service due on may 2020. Due to lockdown we cant allowed to take car for service. When i visited later they cancelled my free service charging me 10000. Even show room is closed and reopen last month. Now they are making issue. I feel one of the worst service centre....
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P
Paragpalod
Sep 3, 2020
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Car Servicing under SVP pack

Address: Volkswagen Group Sales India Private Limited 4th Floor, Silver Utopia,Cardinal Gracious Road, Chakala,Andheri(E),Mumbai,Maharashtra-400099.

Dear
Sir/ Maam,
I have purchased a car from Volkswagen kanpur and 2018 and along with that i have purchased a SVP Pack (service value pack) for which i have paid 43, 669.73 rs under which i have got a benefit of 4year free service and some other benefits.
Before purchasing a SVP Pack i have conformed with Volkswagen that i can use this facility any where in india they said yes.
Then i have shifted to indore.br...
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sanketh us
Sep 2, 2020
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Customer Service given by that company

Address: Anjeneya badavane davangere

I need a test drive of vento car but they are just telling I will bring tomorrow just that it from 2 weeks but they are not bringing car and now they are not picking my call also
This is the worst worst experience I ever got form this company
I thought it's a best service given to customers but I wrong
This is the worst response given to customers...
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Pawankchopda
Aug 30, 2020
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Color problem

Address: Aurangabad

My car color is removing iwill complent mani times in shorum but he is not helpin me plz help to
My car numbar is mh 28az8219...
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U
Uday Medar
Aug 29, 2020
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Third rated service

Address: kuduchi road near police station, opp goa auto

Today fender liner replacement but they broke another parts and they recommend ed to replace other part. They charged heavy ly volkswagen hubli...
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mokshmridul
Aug 27, 2020
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3 injector failure on polo gt tdi after warranty denial

Address: Mumbai

I have a polo gt tdi (Registration mh02dw2904) which was purchased on january 31, 2015.

The car has constantly been serviced at vw authorized service centers during all the past years for all of the annual services.

Further the car has been under extended warranty till january 31, 2020. I had even tried to renew the same, but was denied by vw india (The money was paid, and then later refunded upon vw's denial...
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Ganesh ballajal
Aug 22, 2020
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Car rear tyre inner side wearing

Address: Vidyaranyapur, Bangalore

Hi, I own a VW Polo 1.2, high line car which I bought in 2014 in Bangalore. I had replaced all 4 tyres in 2019 when the odometer was around 36000km. New tyres are of Apollo brand and wheel alignment was done. Now after around 6000km the inner part of both rear wheels are badly damaged. During annual service 2days back Bangalore motors service team told me that rear tyre are worn and they suggested wheel alignment to be checked. I got it checked...
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Shalom Ellias
Aug 21, 2020
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Poor service and service advisor misbehaves

Address: Aditpur, Jamshedpur

I am disappointed to write this, but it gives me a unpleasant ride experience.
Recently I had serviced my vehicle by the dealership in Jamshedpur.
The service advisor misbehaves and doesn't respond to the issue in hand and gives lame excuses over the issues. The wiper blades and the engine noise still troubles me when driving. The service is getting poorer day by day.
I am hard fan of the company and it was a dream car...
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Kevin sunny
Aug 16, 2020
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Poor service and useless manager

Address: Volkswagen kannur service centre

The Volkswagen Kannur service centre is one of the worst service centre I have ever seen . The manager is the most dumb fellow and his attitude towards the customers is really bad . He used to talk to customers like he had given the car to customers for free. We have paid so much to buy this car and due to worst service provided by the Kannur service centre the vehicle is facing so much problems. I have a vento with is just 64000 km and 9...
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Santhosh ds
Aug 9, 2020
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Customer fraud in volkswagen showroom

Hello team,

P. F. A, i recently visited to pps motors volkswagen service center bangalore for my car service and it was assigned to ravi who is customer representative person. He delivered the car after the service. But while raiding in highway i faced major steering shake service issue and it was going to be an accident.. Actually for this issue it was charged without service is get it done. Now when i try to contact him...
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K
kerschti1
from Indore, Madhya Pradesh
Aug 6, 2020
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poor customer service by volkswagen verna goa dealership

1. Mud-flaps were not installed during the service. It's been 8 months since we bought the polo.
2. We have not received a single reminder call for any service till date....
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Gurpinder_singh90
Jul 29, 2020
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cluster unit

Hi greeting for the day,
I own vento highline 2017 tdi model. Its been more then one year that the cluster unit of my car is not working and the dealership present here at amritsar i. E. Bhagat autos and the customer care @[protected] both are making me false promises regarding the availability of the product. I am facing the problem since from last summers and none of the authorized person has contacted me for the fruitful solution....
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kashmir singh dhillon
Jul 26, 2020
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Noc required

Hr02z 0022 kashmir singh village khera jagadhri [protected] noc karnal volswagen finance limited...
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K
Kjgvw
Jul 21, 2020
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yearly service - cluster light blinking

Address: EVM Passenger Cars (I) Pvt. Ltd. Thiruvananthapuram - Kerala

Date of service[protected]
Invoice no. Pib2001785
Repair order no. Sob2001805
On above date my polo - comfortline petrol - car (2012) given for annual service. The only problem that i instructed sa to check is "cluster light blinking". On the same day evening, they given back the vehicle after servicing and replacing some parts and consumables like spark plugs, ribbedbelt, airfilter, engine oil etc. And with a report...
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J
Jay.keyone
Jul 14, 2020
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volkswagen guntur service is the worst

Address: Guntur

I am using volkswagen polo which ran about 20, 000 kms in a span of 2.5 years. And recently i've faced the engine bulb warning turned on. So i've contacted the service team even its covid pandemic peak time going on in my town (Guntur) i still dared to take my vehicle and find out the issue risking my life and family. After keeping the vehicle for a full day just to find out the problem and me making them frequent calls and the...
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Sowmyashree Deepak
Jun 27, 2020
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polo gt tsi abs ecs sensor failure

Address: Volkswagen verna service center

My car was on general service in 14.03.2020 at volkswagen goa service center. The abs and ecs sensors were replaced as it was glowing in cluster. But now from one week again the sensor started blinking. I had mailed complaint seeking explanation and a appointment to visit service center
. But no reply or call from them. Due covid issues i cannot got to showroom directly by myself. Very poor customer service and now i doubt whether they...
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Address: Volkswagen Guntur

Hi, i own a vw polo which i had bought on 2017, since i use it very occasionally (Its like third vehicle) and i ran about 20, 000 kms in three years span and i consider it as a low usage, so after getting the engine lamp warning i took it for a service check in vw auto guntur, the same place where i purchased the vehicle. The service incharge have told me that the throttle valve and purge valve isn't functioning proper and changing them cost...
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Uthara Mohan
Jun 19, 2020
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Service and customer relationship related

Address: No. 7Type A quartee, Medical college, kottayam

I felt terrible and humiliated with the way the Volkswagen crew approach at the customer complaints. It all happened today on 19.06.20 Friday when I found the multimedia screen of my polo (KL 36H 4124)is dead in the morning soon after my first year's service done from Volkswagen Thellakom, Kottayam on 17.06.20. I found the reverse camera also is not working. When I approached the same centre to address this issue, their response was...
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User Name 12
Jun 16, 2020
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EGR valve Issue

Hi,

I'd been truly enjoying the vw polo 1.6 tdi i have (2014 model/ run 45, 000km only/recalled and updated the software few years back), but since 2 days back when the 'glow plug/spiral' sign starts blinking in the instrument cluster and the car starts running slow, i took it to one of the gurgaon workshop and i've been told that egr valve (03l131512dq) needs to be replaced which is whooping costs inr 50k, which i cannot...
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