[Resolved]  Voltas — Ac out door unit compressor damaged not working 10 years warranty but not working error (eh 03)

Website: www.voltasac.com

Product AC inverter IDU 1.5, model name : Voltas EU 183V CZ13 (R32)
Unit : 4552370A19BC14187, Purchase 7may 2019, purchased from : Sowndarya, marketing Andhra Pradesh Kakinada 533001, my voltas service patner : RAMANA REFRIGERATION &AIR CON([protected]) MY COMPLAINT N NO: [protected] Date 9oct, 2021.
Problem is : error EH 03 this came first time date 3feb 2020, within one year warranty period.at that time take several days to solve the problem at that time circuit board problem and same time outdoor compressor problem finally problem is resolved.

But now same error repeating EH O3 your technician check ac he is telling again the same problem he changed new circuit board but till ac is not working ur technician check outdoor unit compressor he told compressor is damaged and leaked and getting a hole.he will order for new compressor again time taken.

voltas ac company gives us 10 years for the outdoor compressor. but why within the first year and within 2andhalf years getting failed my living area is not solt wind and I am living in city urban area. give me an answer why ur product getting failed why ur cheating consumers. why ur using cheap and cheapest parts to manufacturing to inverter ac. why u giving the compressor for10years warranty. why we buy ur product with my money.why u telling lies ur product is not the correct product I am facing problems with using ur voltas inverter ac.

please try to understand my problem and solve the as on higher priority bases

Jaibharthkhanna m
(Press Reporter)
[protected]
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Dec 9, 2021
Complaint marked as Resolved 
Voltas customer support has been notified about the posted complaint.
Verified Support
Oct 13, 2021
Voltas Customer Care's response
Dear Jai,

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.

Regards,
Voltas Online Team
Oct 19, 2021
Updated by jai bharath
Till now my ac problem is not resolved
Oct 21, 2021
Updated by jai bharath
DEAR VOLTAS TEAM

I AM ASKING UR (ASM AREA MANAGER )DAILY BASES AND ALSO I AM CALLING EVERY DAY UR MY LOCAL SERVICE CENTER BUT NO ONE SUPPORT TO RESOLVE MY PROBLEM ALREADY 10DAYS OVER LAST TIME ALSO DELAY THIS TIME SAME REPEAT.WE ARE NOT SATISFIED WITH UR SERVICE

PLEASE I REQUEST U TO PLEASE RESOLVE MY PROBLEM AS ON HIGHER PRIORITY BASES

REMARKS

Thanks for voicing your concern. We are sharing your concern with our branch team and they will call you within 24hrs and resolve your issues as per govt guideline based on defined zone.
Verified Support
Nov 06, 2021
Voltas Customer Care's response
Dear Jai,

We hope your issue has been resolved. Please let us know if there is anything else we can help you with.

Regards,
Voltas Online Team
 
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