Voltas Complaints & Reviews

Bought SPLIT AC in April 22 not working properly

The AC (4551960A18EA00978) that I bought on 28 April 2019 through Tata CLIQ never worked.

In the beginning, I followed up; Voltas people came three to four times and refilled the gas, but the same situation (not cooling) after 10-15 days. Due to the pandemic, I could not follow up with Voltas. This AC has been lying useless for the last four years. Recently I requested Voltas to take this matter seriously and resolve it once and for all. Now they started showing true colors. They raised a request - Service Request Number: [protected]; Service Center: SHREELAXMI ENTERPRISES.

A person came to my place and felt that the condenser needed to be changed, and there was no warranty for the condenser. I showed him my 5 years comprehensive warranty. I am surprised to see that they can not understand the meaning of a comprehensive warranty. After that, they said it did not include a condenser coil, and then they said the warranty had lapsed because I should do service twice a year through Voltas only. I am wondering, when I received a faulty product since the beginning, gas leakage three times, what is the point of doing services to a product that did not run at all? I do not know if there is any way to know if the product really ran. If yes, please send a person to check the same.

I request you to resolve my complaint at the earliest.

My Split Ac1.5 Ton (model-1.50T Voltas 185 ZYja) is showing E5 Error

Hi Voltas !
My name is Satish kumar and i am from naraingarh, and I had a issue with my Voltas ac and i called customer care, they the technicien will contact shortly, i got a call saying that the technicien will come after two days a technicien came and checked he said that there is gas leakage no cooling and many numbers of fault in that ac.9 time visit senior technician but ac not WORKING AND NOT COOLING SO PLEASE CHANGE MY AC .VOLTAS SPLIT AC 185V DZZ PURCHASED FROM GOEL ELECTRONICS NARAINGARH DATED 15.05.2022. YESTERDAY YOUR TECHNICIAN CAME AND OPEN THE AC BUT THEY ARE NOT ABLE TO SOLVED THE PROBLEM AFTER THEY CREATE MANY OTHERS PROBLEMS IN THAT AC SO KINDLY CHANGE THE AC URGENT BASIS OTHERWISE WE TAKE LEGAL ACTION .

Service ke liye complaint kiya or bina service kiye complaint close Kat do 24 Feb ki complain ki thi but aaj tak koi soltution nahi hua plz Help me complain no. Ur hair [protected]

Me akhilesh Kumar mene Voltas company me service request no- [protected] se service request dali date 13/04/2023 ko magar jo vyakti ko company se hire kiya hai vo roj alag alag time batata hai aane ke liye magar aa nahi rahaa hai please uchit karyawahi karke mujhe feedback diya jay

Hi,

I am writing this to raise concern regarding experience I recently had with voltas customer support. I raised a complaint that my AC is not cooling properly after the technician has done complimentary AC service ( product is already under warranty).

Technician visited my place yesterday but he didn't checked outdoor unit properly as he did not have a device to check pressure/ if there was a gas leakage....

I bought a Voltas AC in june 2022, after that I used it for 4 months till october and it is such a problem on my head. every week I use to face some or the other problem with the AC. Now when I have started using since 2 days as summers are here and I have called for service once already. Service guys do not tell about anything that what is the issue and then they move some wires every time and it works for that day and again starts malfunctioning again on the next day. This AC has been has been a headache. Either change the product or refund my money.

Bought an ac on 26th march...
On 11 april it shows error F2...
Then talked with customer care...
Registered a complaint...get call from voltas...as per the talk.. they had to send the technician today...
But now they denied...then again called the customer care ..they said the complain is not fully registered...what is going on i can't understand.
Request no-[protected]
Local service provider is saying to send technician daily, today, tomorrow, not available etc..etc ..the ac is new still ...we have to suffer more n more...
3 days passed...still the technician didn't attempt my case...i had called 5 times to customer care...still no solution...complained through Instagram.twitter..whatsapp..facebook...still no solution..today a technician cane .. didn't get the problem...as I have already mentioned cooling problem..he didn't has the accessories or solutions

With reference to Complaint no [protected] raised at Voltas service center on Replacement of AC due to continue water leakage from newly purchased AC i.e., on dated 10.Feb.2023.

I have called multiple times to Customer Care and Service Centre but there is no use and no resolution.

There is no proper response from customer care team and waited for resolution from last 10 days. Almost 4 times service person has come to our home for checking purpose and left with no use. After many follow-ups, we have received replacement product from Voltas but even that is a defect product. This is a worst service from Voltas company, and we are not going to buy any products of Voltas here after.

We have an issue with customer care execute who was irresponsible and not taken ownership to resolve our issue and gave reply to me in unprofessional way. Please note that I can't call every day and request to repair the AC, hence i want my full money to be refunded with installation charges.

Need an immediate response and action from your end and treat this urgent requirement.

Regards,
Ashwini Kumar
Unsatisfied Customer
[protected]
Hyderabad

I purchased the above AC from Sadana Electric Store, Lucknow on 5th February 2021. Eversince I am having issues with the product. The outdoor unit remained with the service centre for a considerable length of time, before it could be reinstalled. Subsequently I opted for an AMC till Feb2026.
On the 31st of March we asked for a service vide request ID [protected]. The assigned technician pointed out that on this occasion there is an E6 issue which required a PCB part change during his visit on 1st April2023. But the issue has not been resolved till today i.e. 8th April 2023.
The gist is that each time before using the product there is an issue. Which clearly indicates that a defective product was given to me.
I would seek a replacement from the company for my long term peace
of mind.
All the relevant documents are attached for your perusal and necessary action.

I am purchasing on 26.3.2022 and will be used on 4 month now indoor unit leaking the water. Customer service i not respond

There is water leakage in my SPlit AC. I raised a compaint with customer care. They said they will sent the technician in 48 hour. Today is 6th day. Technician has not arrived yet. I called customer care multiple times. Every time I call them they say that they will send the person today. I am frustrated with this. If I don't get a technician sooneer, I will raise complaint with consumer forum.

Complaint Request No is [protected]
My mobile No is [protected]

Dear Sir,
Voltas being a Tata Enterprise is highly regarded but unfortunately the people working at lower levels does not understand the importance of a brand and its reputation.
I am Dishaant Badlani, an entrepreneur from Varanasi. I own a Limited company which is engaged into manufacturing and exports of Clay bricks. I also own a resort by the name of Om Vilas Benares (www.omvilas.com) where i have used 3 nos. package units from Voltas of 17 TR/ 17 TR/ 11 TR. It was installed recently in 2020 by one of your authorised dealers name Mr. KP Singh. Since it's installation, we have been complaining continuously about the under performance of the system. Quite a few times company technicians visited along with KP Singh, other technicians from different companies also visited but no one could rectify or even find the problem. Technicians from Voltas told me that the installation is not done in the right manner. One unit is under capacity in the Hotel lobby and other units installed in the Restaurant and Banquet are not installed in the right way.
Recently, one of the technicians from Voltas, Mr. Saddam Hussain visited our site and figured out a few issues and sent us an offer to rectify all the problems. I was not sure if he will be able to resolve the issues as it has already been 3 years and the company officials know this problem well but did not offer us anything of this sort before. However, i negotiated on the quotation with Mr. Saddam Hussain and finalised the amount at Rs. 100, 000/- plus GST. He spoke to his senior over the phone and agreed to the amount.
To my surprise, i received another quotation for the same job at a higher price of 181, 000/-
When i spoke to Mr. Hussain over the phone, he told me that the earlier quotation was sent by mistake and it had old prices of the components mentioned.
The problems i have and I'm facing is as follows :
1. I can never believe that Tata companies do such a blunder that they sent a proforma with wrong prices and their officials negotiate and agree to it.
2. I am not at all sure whether they will be able to resolve the issue or not because they cannot even state the problem clearly or may be they are trying to hide something from me.
3. After talking to Mr. Hussain over the phone for new quote, he was behaving very rude as if they do not require any business and they do not care about the customer and his problems. He clearly said that he is absolutely fine if i don't get the job done from Voltas.

I even told him that i will change all the existing units of Voltas with Hitachi because we are building a new section of micro brewery wherein we need to install 90 TR units. He does not care if this business is also going to other companies.

However, this was my last and the worst experience with Voltas and i am never going to use or recommend this A.C to anyone ever in my life.

I thought to inform you about this incident as its not about this small amount of money but its about the co many reputation which these people with very small mentality do not want to understand and they just know to boast about their position.

I just hope you will try to improve this condition of your employees.

Regards

Dishaant Badlani

I bought Voltas 1.5Ton AC (model EU 183 CY)in March 2016. The AC did not work when switched on on 12March2023 and displayed E6 error code. I immediately registered a service call (service requests are [protected] ) with Voltas customer support. The technician came from SmartCool Service center and took the fan motor and PCB on 13March. The service partner closed the service request without fixing the problem. I connected with the technician and he asked me to talk to his service center owner (Naresh). I again spoke to Naresh and asked why did he close the service request without fixing the problem. He told me he will create new one when he gets new PCB, until then he can not keep the ticket open. No response for my multiple calls to the technician and the service center. Then I called Voltas customer support and they opened new ticket ([protected]). I contacted the escalation team thru customer support and they promised me couple of times that the problem will be fixed in next two days. But it didnot happen. Now I am told that my AC is old model and outdated. So the PCB is not available. I am asked to buy new indoor unit. The AC is just 7 years old and in good condition except the PCB board. I expecting Voltas to provide me required spare parts. Its PCB in my case. It is not fair to stop supplying spare parts with in short period when the life of AC is typically 15 years. Hope Voltas will take appropriate action immediately with priority.

I bought Voltas 1.5Ton AC (model EU 183 CY)in March 2016. The AC did not work when switched on on 12March2023 and displayed E6 error code. I immediately registered a service call (service requests are [protected] ) with Voltas customer support. The technician came and took the fan motor and PCB on 13March. But the service partner closed the service request without fixing the problem. I connected with the technician and he asked me to talk to his service center owner (Naresh). I again spoke to Naresh and asked why did he close the service request without fixing the problem. He told me he will create new one when he gets new PCB, until then he can not keep the ticket open. No response for my calls to the technician and the service center. Called Voltas customer support and they opened new ticket ([protected]). Escalated calls to escalation team and they promised couple of times that the problem will be fixed in next couple of days. Now I am told that my AC is old model and outdated. So the PCB is not available. I am asked to buy new indoor unit. The AC is just 7 years old. I expecting Voltas to provide me required spare parts. Its PCB in my case. It is not fair to stop supplying spare parts with in short period when the life of AC is typically 15 years.

Hi Voltas !
My name is Mohanraj and i am from Pondicherry, and recently i had a issue with my Voltas ac and i called customer care, they the technicien will contact shortly, 14th i got a call saying that the technicien will come and check but no one came, after two days a technicien came and checked he said that there is gas leakage he asked me do you have a bill copy i said i have and he said some will come and take the ac to the...

Cooling complaint/this type complaint repeat more times voltas ac service center not resolveing this problem

My money totally waste/waste of product/very bad service

This is to bring to your kind notice that i had purchased voltas 1.5-ton 3 star split inverter ac - white on 10th march 2023 with order id: OD[protected] for a consideration of rs.34490 paid via sbi card. The product got delivered on 10th march2023.

The said goods are suffering from the following defects:-

There is cbu code mismatch on odu and idu hence the voltas/flipkart technician informed me that the product can’t be fixed. Enclosing the service report.

I have reported the above matter to flipkart several times by sending the email and by calling the flipkart customer care but despite all my pleadings, flipkart has not made a good effort in resolving the issue. Which is indeed regrettable. Which you are liable to compensate to me. Flipkart not resolved my problem.

Dear sir,

This is to bring to your kind notice that i had purchased voltas 1.5-ton 3 star split inverter ac - white on 10th march 2023 with order id: OD[protected] for a consideration of rs.34490 paid via sbi credit card. The product got delivered on 10th march 2023.

The said goods are suffering from the following defects:-

There is cbu code mismatch on odu and idu hence the voltas/flipkart technician informed me that the product can’t be fixed. Enclosing the service report.

I have reported the above matter to flipkart several times by sending the email and by calling the flipkart customer care but despite all my pleadings, flipkart has not made a good effort in resolving the issue. Which is indeed regrettable. Which you are liable to compensate to me. Flipkart not resolved my problem.