Voltas Complaints & Reviews

Dear Team,

I have purchased Voltas 1.5 Ton Split Inverter AC from Tata Cliq on 26/06/2018 with 5 yrs. comprehensive extended warranty as a special offer going on that particular time and this extended warranty was registered on Voltas web site on 30/06/2018 and submitted successfully.

But each and every time when book service and breakdown compliant I'm getting very bad response not getting proper support with the service team ontime. Each and every time if i book a breakdown call service engineer will visit minimum of after 15 days only that will go up more than 1 month also and more over they themselves cancel the request and mention like costumer not available and ask visiting charge this would me totally not acceptable at all.

And finally the product giving me head ache all the time because I'm not getting the solution for my problem. all the time gas leakage is happening and ice formation and lots and lots of problem are arising and finally we stopped using that room itself because after an service or breakdown or maintenance it will run properly hardly around 10 days after that it will started giving problem and more over it will run properly for two hours after that it will not cool and sometimes water and Ice will fell in our face while sleeping.

finally i want an permanent solution for this.

Regards
Jagadesh Saravanan

I had purchased 1 ton AC of your company, in the mont of April Now in the month of July the ac started to give trouble, it runs and with in half a minute it stops working. Complaint has been lodged bearing no[protected].The service centre people were not able to rectify, so through the service engineer of your concern it was recommended to replace. Till today I have not received. Daily one excuse or the other is given. Kindly look into the matter. eh

I purchased my 2 ton split Voltas ac from Aan electronics, Sadar Bazaar, Delhi Cantt on 30 Aug 2022. The ac was installed by voltas guys the next day. They took 1700 rupees for installation. Since then the ac is draining water from the front like hell after running even for 5 minutes only and the dealer is showing no response on this matter. Pl resolve.
-SK Dubey
Mob No [protected]

Sir,
I bought my ac on 22/June/2022. I have raised issue on 29/Aug/2022 of ac not cooling. Technician visited on 31st August and said that gas has leaked and other technician would visit next day with gas. But there was no update. After long wait and calling continuously, the technician arrived on 4/September/22. And now the technician said that coil is completely damaged it has to be replaced. I am making pending part request and it will be replaced within 2 days. But now they say that the part would be delivered on 10th September and then it will be decided when to visit and replace the part. While buying ac I was told any problem arising will be resolved within 48 hours. It's just 2 months since I bought my ac and I am facing this problem. Although living in Delhi, a metropolitan city. There is so delay in completing task. How so can a part make so much delay?
It's really bad to make false promises as saying company policy to resolve issue within 48 hours. And it's taking 15 days minimum. I am so dissatisfied with voltas. In this hot and humid unbearable climate they are just delaying the task. 2 din me ho jaayega kehte kehte 10 din se jyda ho gaya still no update. I told them about my medical condition I cannot tolerate hot summers of delhi. I have to stay in ac but no use of pleading. This is how you treat customers.
It's humble request either to resolve it or take the ac back and refund me my money with proper compensation of wasting time and sentiments of customer.

I registered a complaint (ID: [protected]) on 18th July, 2022 that the Voltas AC was not working. The technician visited our home and was told that outdoor compressor was failed and needed to be replaced.

I have waited more than 15 days for their reply. I called the given service center number, the receptionist told me that the compressor was not in stock and will be replaced soon. I called the service center the every other day, the answer was the same. I also called the Voltas service ASM Mr. Bhaskar Pulla (+91 [protected]). He said the same that the compressor stock was not available. He dragged the complaint with the same answer for about 20 days. And he stopped answering my calls and assigned to new person Mr. Phani Kumar. He called us and started the conversation asking the complaint registration id and was told the same that the compressor stock was not available and will be updated soon.

I also tried reaching out the other concerning Voltas service people( Mr. Jogaram, Mr. T. N. Reddy). They never answered my phone calls. and started messaging them. I am attaching the chat conversation.

I purchased two Voltas air conditioners in 2019 with 10 years compressor warranty. The one that was not working is in my fathers bedroom. He is aged and ill.

I never expected the Voltas service to this low level. Its a mental torture everyday calling them. They simply ignore my calls.

Sir
Despite my best efforts I have not been able to change my current address and as result unable to avail single service for any of my 4 new Acs which are in warranty.

I had shifted to a new location -Greater Noida on 24 Aug 22, which is having 4 new Voltas Ac installed. As per the protocol Voltas should have updated their records with the serial No. of these 4 machines and updated with address of the invoice when...

I have complaint multiple times in Voltas customer care that my AC is not working... But not one is actually taking this problem seriously... I register my complaint on 8 august and it is almost a month now... My issue is not resolved... Frstly technicians came and said indoor PCB is damaged it has to be replaced and it took almost 20 days for new PCB in arriving but then again same problem then they said maybe outdoor PCB is damaged... But still outdoor PCB is not replaced...
Voltas care executives are just giving reasons like we are not able to track the product or there is Sunday holiday or part is not in stock etc etc... On every call a new reason...
It has been almost a month that i am facing this problem and you guys are just giving new dates...
Voltas is a brand but their customer service is very very poor... I highly recommend everyone not to buy Voltas invertor AC as their customer service is very poor...
And they don't even pay attention to your complaints in time...
Highly disappointed VOLTAS!!!

Hi,
Bought Volta’s 1.5 T AC in October 2020 and since than used for one month only. This AC is failing repeatedly even installation Enginer from Voltas did a wrong installation which resulted in replacement of some spares on day 1. However since than trouble started and today also it is showing PC 04 error. This is the worst experience with Volta’s.
Hope officials will look into.

I have complaint multiple times over the phone, conplaint raised and every executor just say we are passing the feedback but no one is coming to vist to check the AC…Poor service you company has as we have facing this issue since last 10-12days but no one is cater the issue please let us know what consumer should do in such situation as you are not providing a good service to the consumer and while buying the product you make multiple false promises product is really worst and waste

My AC is in warranty. the out door unit of AC is not working. Service engineer came for visit he told issue in PCB. I have registered the complaint on 12th August. after 20days no resolution provided by Voltas. Service Center team is not picking our phone. Every day they are giving me new dates. but still no solution.

My Complaint Request no. [protected]

Dear sir,

I would like to inform you that i am using voltas window ac of 1.5 ton capacity, which is not working last 14 days.
I have registered complaint before 14 days and voltas engineer visited at my place and he told me that PCB of ac is not working it will be change and request for changing of PCB has been sent to concern person and part will be change with in two days but 12 days has been gone and till now no respond has came from Voltas, even i have registered complaints for the same issue many time but i did not get any solution till now.
My complaint no. Is [protected].
It is my humble request to please take any action against voltas so that my problem could be resolved asap.

Name - Nishant
M no [protected]

I logged my complaint on 2nd August 2022 vide No.[protected] for 6 year old A/C but Voltas cancelled my complaint on 24th on its own and asked to reschedule the complaint My new complaint No. is [protected] dt 24th August 2022. Voltas is showing its inability to provide spares and asking me to arrange spares on my own.

It is to inform you that I purchased your company fridge in September 21 after that I regularly complain about excessive icing and water cooling in fridge. Your technical support resolve the problem but problem remain the same. So please resole this or replace the fridge.
Thanks
Neeraj verma
Meerut

On the 29th June, the AC unit stopped functioning and complaint was registered. Complaint number - [protected].

The first batch of service engineers came and said this was not their area of expertise and to contact the customer care again. On second call to customer care, a new team of service engineers came and diagnosed compressor damage; said it needs to be replaced. They said new part will be available with-in 15 days....

Hi, i purchased 3 new voltas AC 2 months ago and 1 is not working (no cooling) after 15 days of purchase.
my req id is [protected]

i am not getting solution from last 1 month, every time they tell same thing (part not available), last time they told me that Full AC will be replaced but this time agan they have same wording.

what is benifit of brand like VOLTAS if we have to face this. please replace it on high priority.

Regards
Deepak
M.[protected]

There was no cooling by the ac for which a complaint was lodged. Gas leak and pcb failure was detected on before 15 days. After that no action has been taken from the service center, quick ac works. The only reason they give is that the part is not available. The ac has not been picked up nor has the gas leak been fixed. We are under an annual maintenance contract but the service is extremely poor.

Sarthak Dhingra, resident of vikaspuri new delhi 110018, have been experiencing a horrifying time with the voltas ac I purchased on 23 Rd may 2020

It's a 2 ton window AC which worked fine in the 1st year but this year i e. 2022 I have made almost 10 complaints in the last 6 months but still I haven't got any resolution to my solution.

4-5 times soldering has been done and gas has been refilled, the ac works fine for 10-15 days but then breaks down again, various sensors have also been replaced and condenser coil has also been changed twice.

Despite all this i haven't been able to find a solution for the ac problem.

The voltas servicing staff makes temporary arrangements and close the complaint request, but it's the same issue everytime.

After this experience I will never purchase any voltas product for sure.

I demand for full refund or replacement of my ac with a new one.

This is my last resort, I have tried raising my complaint to various people like Mr. Vicky who is the area service manager +[protected] and also to Mr. Ashok yadav who is the area head +91 [protected] but my complaints have fallen on deaf ears.

If this mail is not answered and my ac is not replaced / refunded within 7 days, I will take this case to the consumer court.

Sarthak dhingra

I sent my voltas water dispenser to get repaired to voltas service centre at ambala cantt (hr) m/s oberoi refrigeration four times in last two months, every time they charged their service and spare part charges from me but not rectified the fault now i am daily calling and requesting them to rectify the same but daily making new excuses

shailendra khanna

[protected]

I purchased a split ac from Gorakhpur UP. This year it was not cooling properly and we registered a complaint on 10 August. Even after 8 days, still complaint is pending. Service centre is not showing any interest to fix this problem. We paid extra and took five year of extended warranty at the time of purchase.

I bought an ac in mid of April.
With new ac the technician who came to install charged RS 1000 to do the install.

After few weeks it stopped working
After complaints and constant calling to service centre, rude behaviour of service centre representative Dalbir Singh (Kharar )
It got picked up.
In august again it stopped working when I registered complaint
Next day a technician came and told he will get it picked by the end of the day and asked for service message that came.
He took screenshot of that and even without providing resolution he closed the case

Next day after calling n no. Of times to service centre I called customer service and came to know that case was closed
So I again asked customer care representative to open case and reassign service centre and gave me number of some regional manager
After meddling with him for 2-3 days finally he assigned new service centre and when new technician came he said they have to order some part and it will take 7-10 days to get that part which needs to replaced.

That’s the service of Indian number 1 ac company.
When I called the customer service again
They told me only service centre can tell when will part arrive
Service centre guy didn’t tell and said customer service will tell,

It’s been 3-5 months since I bought this ac
And second time it will get repaired
And whenever I have to get it fixed I have go through all this ?

What part takes 7-10 days to arrive?

Poor product and bad customer service and support of the product