Voltas Complaints & Reviews

I had requested for servicing my split AC on 6th Mar’23. The service was carried out and I was told that the PCB needs to be replaced. Till date I have been following up with the service provider and your helpdesk/escalation team.
Does is take 15 plus days to replace a faulty component. Mine is a 5-star rating AC and in the last 3 years, the gas has been refilled 4 times. Your service team is non-professional and couple of persons come and experiment on the AC during the servicing on each visit.
Last Saturday, after once again escalating to your technical team and informing that I will be taking up this issue with your top management and also post the details on the forum, the service person has taken the PCB of the outside unit and split AC along with AC remote for repairs, stating the part is not available.

Is this the standard of Voltas that you don’t even have the spares/parts available for a recent launched AC and you have to repair the defective PCB.

I purchased Voltas AC on 12th March 2023. It was installed on 18th March.
I found some malfunctioning in one of the ACs. Hence I launched complaint on 20th of March to Voltas Service Center.
Today, I received call from Technician and when I told him address, he said that the area in address is not coming under him.
I purchased AC from Vijay Sales. I am sure they must have conveyed the details to Voltas. However, Voltas systems are not updated with latest information till now.
This is delaying the service.

I purchased voltas d freeze in 2021. Now after two years it stops working. And when we call to the service center, they said that your fridge has body leakage and it is now useless, even they didn't properly check the fridge. So is it right that your voltas fridge has only a lifespan of two years. I buy it for 32000rs and now it is at 0rs is it right.
Please resolve it immediately, or replace the fridge if possible.

After too many complain, technician visited two times trying for many hours and finally took PCB for repair or replacement.After that they told me your a.c is out of warranty and pcb board is not available .
They promisd to replace my ac and they also charged me around 10 thousand rupees also .
After too many calls and visiting voltas ac service centre they finally gave me ac after 7 months . and it was complete a mental harrasment done by dhanbad service centre .
Till now they dont even gave me bill of that new ac,
It was really a horrible experience byuing a voltas ac .
i reqest to atleast do some needful acttion against them . and please ask them to give me the bill of that ac .
I dont know why they have taken that extra amount and also they charged me transportaion fees, installation fees,

Voltas 1.5t split ac Outdoor Unit PCB got failed as per Service Engineer inspection,
Service Request#[protected], call closed without my concern
New request#[protected] [Open]

Warranty denied by local service centre, as they didnt find any data related to free company service of My AC.
As per my knowledge non of the Voltas personal has visited or called me for free or paid service since its installation. Now service centre says, ther is no Auto service call or reminder is scheduled or offerred by Voltas, When i given the example of free service reminder of TATAs other product, local service center Manager Mr. Ratheesh says they operate like this only, its customer responsibility to send reminder to Service engineer. I felt this is one kind of cheating they are doing, as most o[censored]s unaware of this clause.

then whats the meaning of warrant registration we did?

Till now Mr.Abhilash Area service manager has contacted, and never picked up the call.

I am claiming that due to the negligence of service centre this failure caused.
Please intervene and get us the earliest resolution on this.

My Split AC starts leaking from the area where it shows the temperature.
Please I kindly request you to check it and make sure it not happen again because this happened again and again.

Ad per visit by voltas technician ...there is leakage in condenser of our 1.5 ton split ac..
And replacement of copper condenser is needed.he told 13000 rs charge for it.Is this ok??

Hi Voltas team,

I purchased my voltas ac in September month but unluckily my ODU was stolen by someone.
Is it possible to purchased the single odu only
PFB the details:-
CBU code;-4503224
IDU code:-4553062

Regards
Mohit Chaudhary
[protected]

My water dispenser is under warranty and it is leaking from past few days from its hot water tap

I'm getting pc 04 error on my ac again. It happened last month as well and voltas technician charged me 1500 rs but issue still not resolved. I regret buying with this company.

I'm getting pc 04 error on my AC again. It happened earlier as well and voltas charged me 1500 rs but still issue not resolved. I should have gone for samsung as voltas customer care is pathetic.

As per technician, swing flap's bush or something is not working it has to be replaced. But its been one month since I registered this complaint yo voltas but still they say order has been placed for new part but not delivered.
I am totally unsatisfied with the service.
Why this much delay. The product is in warrenty period its just 5 month old....

My voltas. a.c not working from October.2022. Registered compliant. The team visited and informed compressor problem. now the a.c under warranty period with free of cost compressor replacing planned. But till date the voltas team not responding my calls and mails. .

Purchased 4 Voltas Split Inverter ACs (1 1 ton for the guest room, 1 2 ton for the hall & 2 1.5 ton for the master bedroom and kids room) from Tata Cliq on 31 March 2022. They were delivered in April 2022. Installation date was 6 April 2022.

Before installation, Synergy Electronics, a Voltas authorized Service Centre checked all the existing pipes, did a nitrogen test to check if there is leakage in the pipes and found that...

मैंने वोल्टास से विजी कुलर लिया जिसमें खराबी आ गया तो मैंने वोल्टास में अपना शिकायत दर्ज करवाई मेरा शिकायत संख्या:-
[protected] date-24 August 2022 hai
उसके बाद टेक्निशियन आया और देख कर चला गया और कुछ किया नहीं कहा समान नहीं है कम्पनी से आएगा तो लगेगा
जब मैंने 12 September 2022 को कम्पनी को फोन किया तो कहा आपका शिकायत तो दुर कर दिया गया है मैंने कहा नहीं तो फिर से शिकायत दर्ज करवाई जोकि
[protected] है।
जो आज तक काम नहीं हुआ
बार-बार कम्पनी और सर्विस सेंटर को फोन करने के बाद भी आज तक काम नहीं किया गया है।

This Rajiv sharma from American Institute. My organization has been using your products for a long time. I have got One AC of your company. I had been a proud customer of your company due to Ratan Tata. as he is very honest.
I registered my complaint for AC on 27th September and my request number is [protected]. the serviceman came on the 29th. they were totally unskilled. i asked them to check with nitrogen but they didn't. they said, " the gas has leaked so we fill the gas. I requested them again and again but they said, " you don't worry about it. if the gas leaks again, we will come and fill it without charge. they charged 4400 rs. and it is not cooling again.
when I called again on the customer care number on 17/10/2022, I got to know they got my complaint canceled and have taken money to themselves or the franchise where they work.
please get my AC repaired as soon as possible
with regards
Rajiv Sharma
Director
American Institute
Bhopal
Mo: [protected], [protected]

Hello,

Can you solve following issues?

Your request no. is [protected]. Post job completion share 2877 if happy, i[censored]nhappy share 1287, with our technician. For help call [protected] - Voltas

Above request is pending since August month.

Problem -
Showing P6 error on display.
Outdoor continue shuts down in some interval of time (15-20 min from starting).
Not getting cooling after some period of time.

AC details
Customer Name:-DISHEN JARIWALA
Registration No:-[protected]
Date of Purchase:-10/10/2019
Model -4552512
Serial No.4552512B19GC03665

Regards,
Dishen

Had purchased an inverter AC 5 years ago and it has now malfunctioned with an E1 error for the past 1.5 months and I had called in your Voltas authorised service center, they sent a technician on 5th July 2022 who replaced the PCB and gas and charged 5300 ₹ however the issue wasn't resolved and the technician left promising to return with the correct equipment and never returned, again we called a technician however due to unavailability of spares they returned on 5th Sept 2022, and then again changed the fan motor and charged ₹3500, and yet the issue isn't fixed when we confronted the technician, they advised us to speak to Voltas directly and have the matter resolved. Post writing an email got a call from an employee of voltas avijit dey contact number[protected] and asked me for documents stating my complaint which I shared, and since then he has been unresponsive to call or messages.

All r responsible manager in voltas ac service .if senior is favoring juniors how company survive.
till today output is zero.

The product (1 ton Voltas split AC) is purchased on 27th Feb, Also extra amount paid for extended warranty. Its preventive maintenance done in July. Product stopped working from 30th August and till date it is not functional. Lots of complaints raised. calls made to service center but till date problem is not resolved. It is lot of hardship faced and the product is new barely less than one year and break down started, Also services are not provided even though product is in warrantee period. Not able to use product since last one month causing deprived of sleep leading to fatigue and stress.