Voltas Complaints & Reviews

Hi, i bought a voltas ac via offline shop and product got delivered on friday 21st june, and the installation was to be done on 22 nd june, while the technician came and checked the product, it was found that PCB is not working properly so we contacted the dealer and we were assured of the replace of the indoor unit, while after some time customer care contacted us and asked us to change the PCB only and continue with the same indoor unit as it is not possible to replace the whole indoor unit or else we have to wait for another 1 -2 months . Now this is the TRUST that TATA sells ?... AC didn't even start on the day of installation and when we asked for replacement we were denied, saying to change only the defective part . First of all, this type of incident creates fear in the customer's mind whether they have opted for a trustable brand or not . while coping up with that and consoling ourselves that this might happen with the electronics, we at least expected a reasonable support from TATA, that they will smoothly replace the indoor unit, but to the contrary they asked us to change the PCB only like i have called technician for repairing purpose . I am extremely dissatisfied with the experience, it is nothing less than experiencing a trauma

Dear Voltas Team and To the responsible staff related to this matter,

Greetings for the day.

I am writing regarding my dissatisfaction with the service Request ID: [protected] dated 30/05/2024. I am still facing issues with my Premium Voltas AC unit 1.5 ton, and it has now malfunctioned many times due to gas leakage, and is not cooling at all.

I would like to remind you that during the last service...

My Voltas Vectra elite 1.5 ton AC, which I had purchased on 25 June 2023, is still in it's warranty period, and it's outdoor unit Printed Circuit Board, had burnt on 22 May 2023, which needs to be replaced. I had registered my issue to Voltas on the same day and the engineers came to check the issue the next day, i.e. on 23 May 2023 and they told has that Printed Circuit Board needs to be replaced. But after that no actions have been taken to resolve my problem, and now it has been a complete one month, and no progress.
Whenever I call them for enquiry, they just say that it will take 5 days, 3 days and so on but till date nothing has been done. I'm so troubled in this hot and humid weather so it's my request to Voltas to resolve my issue at the earliest and get my AC's Printed Circuit Board replaced as soon as possible.

I have complained several times about my AC not functioning(cooling) properly and from starting there is somewhat problem is there and even after several complaints no response from the company side . After calling several times the technician comes and go by giving false hopes and claiming and also changed the gas but the problem still exist and now even service technician is not attending any calls and by seeing and experiencing all these things I can purely say that Voltas service is worst and frustrating and kindly request all to buy only that products from the market which all have good after market services not which only false claims it.
Regards
Frustrated customer from Voltas service

AC cooling is less . Need to check the leakage of Gas.
I have purchased this AC 3 years back and every year there is a problem of gas leakage. I think the product quality needs to be checked...

This is to inform you that we are following up your technical team to resolve the issue of PCB since 25th May, 2024 but Mr. Bhoodev is not able to resolve the same.

He is untrained and just coming and investing our time.

Due to no resollution we have huge business loss.

My contact Number is [protected].
Email Id : [protected]@thrillophilia.com.

Dear Voltas team,
I purchased 2 new Voltas 1.5 ton inverter AC units from G.K Electronics,
west Patel Nagar, New Delhi, one of them is not working properly, it was installed on 29th May and worked only for 3 days the issue is with its cooling. Since 1st of June, it's not been working and I have complained about the issue to your customer service but till now I get no response from your side nor any technician visit. I am getting an issue with your new product within a week this is not acceptable if this of service I'm getting from your side don't want your product kindly make a replacement or give my money back, the Product of yours as it is of no use for me like this. I hope you can review it and check it as soon as possible.
I am hoping for a favorable reply from the side as soon as possible.

Fw: SR No. : [protected], [protected], [protected] & [protected]

With reference to the above complaint No's, Error-6 complaint is not resolved since last 1.5 years. No revert to mails / calls. No resolution provided yet.

I have purchased Voltas new window AC 5star, 1.5ton
At the time of installation when service engineer opened it found damaged coil, I want to replace it immediately, please help me.
Service centre deny to replace it.
Shopkeeper not pick the call.
Purchase details are attached with this mail

I hope this message finds you well. I am writing to express my disappointment with a recent purchase of a Voltas air conditioner.
The air conditioner was installed on[protected], but unfortunately, it has not been working since then.
I Purchased new ac and installed but ac not working. When talked with buyer they are saying motor is defective.

Dear Sir/Madam,

I am writing to express my deep dissatisfaction with the quality of service provided by Voltas AC company. Last year, on January 15, 2023, I purchased an AC unit from your company for my wedding. Unfortunately, as summer approached, the unit malfunctioned, and despite numerous calls, it took over 1.5 months for your executive to replace the compressor.

Now, to my dismay, the same issue has recurred this summer. Despite repeated attempts to contact your executive, we have been met with excuses and delays. To exacerbate matters, our calls are now being outright ignored as our number has been blocked.

As you are undoubtedly aware, the sweltering heat makes the functioning of an AC imperative, and the repeated failures of your product and the unresponsiveness of your staff have caused undue inconvenience and discomfort.

I implore you to take immediate action to resolve this matter. Firstly, I request a prompt repair or replacement of the faulty AC unit. Additionally, I urge you to investigate the conduct of the executive responsible for blocking our calls and ensure that appropriate disciplinary action is taken.

Your swift attention to this matter would be greatly appreciated, as it is essential for restoring my faith in Voltas as a reliable provider of cooling solutions.

I await your urgent response and resolution.

Your bonafide customer
Sakshi Dixit
Saharanpur
Uttar Pradesh
247001

In this regard I am complain about my ac compressor not working while it is warrenty period. The technician visit and service centre order a new compressor and after 15 days neither the change a new compressor not they provide the satisfactory reason for delay of delivery this part. Both the coustomer care and service centre are talk so bad manner, I can't describe it. I am humbly requested to you please dispose my problem as soon as possible.
Thankyou.

I am writing this email to express my extreme displeasure with Voltas service. I made a complaint on 22 May that my 2-ton AC is not working. Even after 10 days, I do not have a status of when the issue will be resolved. I find this unacceptable and find that the transactions with the company are opaque. The escalation process within the company is not clear. Voltas complaint # [protected]...

We have three water dispensers, two are not working. we need to repair coolar.
Vijay Warade
[protected]

We purchased Voltas 3 star inverted new AC which stopped working within a month and when we raised complain the dealer he is saying it will take 7 days to repair.

dealer: Virat hoshangabad road bhopal

My AC giving H6 error on display ever since last service done by voltas engineer.
I raised a complaint with Voltas with SR number [protected] on 23rd may but till date not resolved
Tried reaching customer care but could not connect and local service center also not responding
Dont know what to do, i hope this platform helps or it is another online scam

Dear Voltas Limited - A TATA Enterprise,

I am writing to address a serious concern regarding the behavior of the Voltas service center representative and the recurring issue with my recently purchased AC unit (purchased on the 1st of May).

Despite making multiple attempts to contact the service center, my calls either went unanswered or were improperly handled.

Although the calls rang through,...

Dear sir,
i am gaurav tiwari booked service req no-[protected].I got a message from voltas engg ashish -[protected] and supervisor devid-[protected] assigned me for ac service.But i do so many calls to mr devid he is not pick the call and mr ashish"s number is switched off...I dont know why this happen, if they are busy so whay he assigned.
I wnt to servies my ac tomoorow moring at 9 to 9:30 am .Please sesolve this problem if it is not done so i have to go your top management...
Regrds
gaurav tiwari
[protected]

Till now I have not been provided Receipt of payment of ₹ 700 (paid for servicing on 24.95.24).

You are requested to please look into the matter of payment of ₹ 700 by me due to your default & non-providing of receipt of ₹ 700/- (taken cash by your representative).

(1)Active SR [protected](17 april24)
Unit voltas split 1 ton ac
Idu: 4552799A20IE00107
Odu:4512862D21EA07082
Frequent mails to local service centre, service heads at different.levels by phone calls and voltas watsapno.
Each time giving assurance by mails.2 times tech visit saying "circuit issue, company informed, pending circuit
Unit under amc, once service visit charge rs 600 paid to local centre technician.
Previous SR no.[protected] cancelled by tech siting reason as customer rescheduled"not by me.
Issue pending since 2 months.Please do needful