Dear V-Care team,
Please refer to the Service Request # : [protected].
My Voltas split air conditioner, Model 5TSAC183VDZU2, purchased on 19 Jan 2019 from Nandilath G-Mart, Kollam (Kadappakada). The A/C has been down, no cooling, from February 8 2022. After several attempts for contact (Contact number obtained from Nandilath G-Mart) Voltas service center in Kollam. They send a technician, Jijo ([protected]) after several calls made. He has inspected the outdoor unit and confirmed the compressor body has been corroded from bottom and the oil and gas leaked from there. He has intimated his findings to the Voltas service centre in Kollam and given me a personal contact number, Vineetha ([protected]) to expedite the repair(change compressor etc). But nothing happened for many days, then I have contacted the service centre again. They have informed that they ordered for a new compressor and once received they will remove the outdoor unit and finish the work asap.
On 21st March the service sent service technicians to remove the outdoor unit from site, Kollam jawahar Junction, Pattathanam. I waited for more than a week and called service centre on 30 mar 2022 and they have promised to call back after talking to the repair shop. Nothing happened, then I called again this week to enquire and said the compressor yet not arrived from Cochin depot (so long to transport a compressor unit from Cochin). I received a call from service on 06 Apr 2022 and informed that the compressor has been welded the corroded portion and ready for delivery. They quoted a service charge of 4800 rupees plus technician Jijo has collected 600 rupees cash (total 5400) from me for just look at the compressor fault, oil and gas leak from the compressor bottom.
Now my question is what is the customer's fault for Voltas delivering a substandard compressor unit, the oil and gas leaked from compressor corroded portion and the service centre misguiding the customer for almost 2 months. I have photos of the corroded compressor and the oil and gas leaked form there.
I am not willing to pay the said amount and please resolve the issue with Voltas centre in Kollam, Kerala.
Thanking You
Kind Regards,
Prasanna kumar C.P
Gayathri JNRA233
jawahar Jn
Pattanam, Kollam.
[protected]
[protected]
email: [protected]@hotmail.com Was this information helpful? | 
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