Voltas — Voltas horizontal swing feature missing in split ac model which voltas dealer has earlier assured and confirmed

Address: Kurukshetra

We have purchased voltas split ac just 2 days back on 15 July 2024.

First of all, the voltas dealer promised that installation will be done that day itself. But no one visited for installation even after complete day. After numerous calls, one technician was sent.

Before purchase, we asked dealer that we need horizontal swing so does this model have that feature and dealer confirmed.

Now, when we received AC, it does not have horizontal swing feature. When we asked the dealer, dealer told me to register complaint in voltas. We followed and registered complaint. Now, voltas service centre tells me to contact dealer and dealer tells me to contact voltas for this.

And as a consumer we are not getting any solution with horizontal swing feature and feeling cheated with the company.

Either we need a full refund and want to return the AC.
Or we need the value of our hard-earned money spent on this.