Whirlpool India Complaints & Reviews

Hi,
I purchased Whirlpool 23 Elite Refrigator on 13th June 2009 from Ezone rajaji Nagar Bangalore of the color Graphite. Next day they delivered me the fridge of different color i.e. carbon. I sent back the fridge the same day for replacement. After 1 weeek they sent back the same fridge carbon saying that the company will replace it from my residence. After 2 days they sent one second hand fridge which I did not accepted. And now they are saying to wait for 1 month. So please do guide me on the same

I HAVE MADE COMPLAINT FOR AUTOMATIC DRAINAGE AND BODY CURRENT OF THE MACHINE ON 28TH MAY2009. AFTER TAKING 226/- AS SERVICE CHGS THE ENGINEER WITHOUT OPENING THE TOP PANEL TOLD ME TAHT THE TIMER OF MACHINE IS DEFECTIVE( THOUGH IT'S WORK PROPERLY) AND THAT HAS TO BE CHANGED AND THERE IS A VALVE PROBLEM THAT HAS TO BE REPALCED. AFTER A WEEK THE VALVE HAS BEEN CHANGED FOR RS.75/- AND I DON'T ALLOW HIM TO CHANGE THE TIMER WITHOUT ANY REASON.

AFTER A WEEK AGAIN I COMPLAINED THAT STILL BODY CURRENT IS OCCURING.THEN THHE SAME ENGINEER(MR.SUMAN ROY) CAME TO MY RESIDENCE AND THIS TIME HE OPENED THE TOP PANEL AND SHOWED THAT RAT DAMAGED THE WIRES AND FOR THAT REASON I HAVE TO CHANGE THE TIMER AND WHICH WILL COST Rs.975/-. i ARGUED WITH THE ENGINEER WHEN THE TIMER IS WORKING PROPERLY WHY SHALL I SPENT Rs.975/- TO CHANGE THE SAME AND IT CAN BE EASILY RECTIFIED BY REPLQACING THE WIRES ONLY. HE IS RELUCTANT TO DO SO.

AFTER THAT I HAVE MADE COMPLAINT TWICE TO WHIRLPOOL FOR SENDING ANY SENIOR ENGINEER TO INSPECT MY MACHINE BUT TILL DATE NO BODY IS RESPONDED. MY PERIOD FOR THE SERVICE IS GOING TO END ON 28TH JUNE'2009.

I PURCHASED A SPLIT A/C ON 16/04/2009 AND AFTER INSTALLATION JUST BEFORE TWO MONTHS FROM TODAY MY A/C GAVE COOLING PROBLEM.I TALKED TO DEALER (ASIANA ELECTRONICS AT PATNA THE SHOP FROM WHERE I HAD PURCHASED THE A/C) HE JUST GAVE ME A CUSTOMER COMPLAINT CENTRES PH NO.[protected].I CONTACTED OVER THIS NO.ON 17/06/2009 AND GOT A COMPLAINT NO.PT[protected], IT WAS ASSURED THAT AN ENGINEER WILL VISIT MY HOME BY 18/06/2009.A PERSON VISITED MY HOME ON 19/06/09 AND JUST SAW MY A/C AND DID NOTHING, AFTER THAT NONE HAS TURNED UP .I REPEATEDLY CALLED THE CUSTOMER COMPLAINT CENTRE AND THEY TOLD ME EVERY TIME THAT A PERSON WIIL VISIT YOUR PLACE TOMORROW BUT THAT TOMORROW HAS NOT YET COME.I ALSO CONTACTED THE SERVICE INCHARGE OF PATNA Mr.PANKAJ OVER [protected] MORE THAN 10 TIMES, HE ONLY GAVE ME ASSURANCE NOTHING ELSE.NOW TODAY IS 22/06/2009 .I HAVE BEEN COMPLETELY HARASSED BY THE WHIRLPOOL MEN AND REQUEST FOR HELP .

I have a whirlpool washing machine to which I regret of purchasing this product due to poor and III class service provided.

Washing machine is under AMC and I raised a complain (No: 13318) on 29th May 2009 (today is 22 Jun 2009) regarding water leakage onto the floor. Service person visited on the next day and said some part (I understood it as bearing) has to be replaced and he would need 2 days. Until now this problem has not been rectified. I am frustrated of making number of followup calls to the customer care[protected], though the customer case is very caring in communicating).

I request whirlpool India to kindly ensure that this is fixed. When I called Hyd Service Center[protected] I was told (after three weeks) that the part is out of stock and would replace this on Monday (means today). I made two followup calls today to get a confirmation as to when the service person is going to visit. I was assured again and again that the person will visit today but turned out to be false.

My experience so far with the service provided is worst. Please note the following points.

1. washing machine was acid cleaned for Rs 400. And when it was used, the agitator came out and got damaged (luckily not a major damage). The service person himself told that the agitator was not tightened properly. The person somehow managed to replace the cap of the agitator.
2. There have been repeated complains on "water doesn't drain sometimes during spin" and its not been fixed yet.
3. When i request the technician to wait until a full cycle of wash to check if the repair is proper, the request is denied (though politely) saying he has to attend to another calls (even though this was a prior request).
4. The cause for the leakage of water was not found during the first visit as the person did not wait atleast for 10 mins of washing time to diagonize the issue. After raising another complain only that the problem could be found and is yet to be fixed.
5. Washing machine is not usable since 1 Jun 2009 (For the past 20 days & the leakage has become severe).
6. The Service center people doesn't know how to speak to customers. I was surprised the way the Supervisor was speaking to me one fine day. They (particularly supervisors) should be trained how to speak to and convince frustrated customers.
7. No one picks up the phone on[protected]this is the number of Whirlpool Hyderabd branch office).

With this experience there is no point to go for any whirlpool product in the future in Hyderabad.

Can any one let me know if the matter can be taken up with the Consumer forum if there is enarmous delay in repairs (particulary when the product is in AMC, the reason quoted here is that there is a shortage of the part which was told to me after three weeks of waiting).

Dear Sir,
I bought a washing machine of whirlpool model SPLASH on 27.10.08.The person who came to fit the machine had fitted it and after giving demo he left. After few days, we noticed water is leaking 4om the point of junction of tap and the waterpipe of machine.we informed the company and they said it was a pipeline problem. we were out of station for few months then, wen we came back our plumber said the line was fine.on further examination we noticed that the waterpipe provided by the company is defective.. a hinge to be attached with the tap was missing and hence water always leaked 4om there. The 1st person who came for demonstration must have been aware of such defect, but nothing was revealed to us .We informed the company as our product was within the warranty period. the company said we have to pay around Rs 500. we told dem the product was within warranty period and the fault was wid the company. but all in vain.
the company has the worst customer care service, they dont even bother about customer satisfaction.

we have purchased frost free fridge on Jainsons electronic fest on 17th April 2009. They delivered damaged product and we inform to installation engineers about fridge is damaged, engineers said they will replace shortly. But no response from Whirlpool service center engineers. Then we made a complaint to company for replacement(vide complaint no. 31853 on 21st April 2009). No response from company or dealer still date. So dont buy any products during exhibition or fest.

Dear Sir/Madam,

SUB: DEFECTIVE delivery of Refrigerator-WHIRLPOOL/45 Elite

This is to bring to your kind notice that I had purchased one Refrigerator of 450 LTs capacity-WHIRLPOOL /45 Elite make from your showroom (NAVARANG Audio Video (P) Ltd) vide your cash Bill No.A-10015 of Book No. 001 dated[protected] at a price of Rs.32, 000/=( Rupees Thirty Two Thousand). The delivery was supposed to be made on the same day by evening, i.e.14th June, 2009. But the delivery was made on 16th June, 2009 evening and that was also the totally defective piece. On our complaint, company’s engineer came on 17th June, 2009 and found the goods was very much defective –(i) body of the goods was damaged and (ii) there was no cooling gas in the refrigerator and he suggested for the replacement of the same immediately. I really shocked to find such defects in a new product of such a high value. Replacement was supposed to be done within two days. But till date they have failed to replace the product, now I am not at all interested in the product and its replacement any more. In spite of myself and other members of my family efforts to find out the exact position of the replacement, nobody from your end are ready to answer properly instead they refused to help and ask us to contact the company directly to get the matter resolved. This is the way of courtesy, behavior, salesmanship of you showroom. Further, the concerned person of the company just informed us yesterday that such model of the product is not in our stock, so it will take its own time. Nobody can say how much time it will take for replacement. Till then please bear with us- this is the wordings of the company.

Since last five days how we are passing our time with such problem of not getting the thing as per our satisfaction after investment of such a heavy cash amount, and mental torture with the behavior of your concerned person. Really I did not expect such rude behavior, carelessness and negligence, hopeless services from your end being the dealer of such a repute of so many products of various companies.

Now, My earnest request to you is to refund my Amount Rs.32, 000/=(Rupees Thirty Two thousand) plus my old Refrigerator costing rupees more than Rs.5000/=, which was in working condition with all the Accessories given to you in exchange, ASAP . I am now not at all interested in this product anymore. Kindly treat the matter as most urgent and my refund amount and the old refrigerator, if not received within three days, I would have left no other alternative but to take unpleasant steps. It is better to avoid the unnecessary complications, make the refund and return of old goods without any further loss of time.

Thanking you

(Vineeta Harlalka)

I have bought Whirlpool Refrigerator 4 years back. Whirlpool has signed a contract with us that they will provide us free service for the next 11 years and only charge for Spares. I logged my first complaint with Whirlpool on 9th April, 2009. Customer Care personnel are just a useless front end. They are unresponsive. The complaint is still pending with them because as per them the spares that have to replaced are no longer in stock. Hence I was directed to their Area Sales Manager who has just given us stupid excuses and recent one was 10 days back that he has ordered the spares and will be couriered from Faridabad. I again called Whirlpool Customer Care, they promised to escalate further and ask their Team Lead to talk to me. The ASM is not picking up phones and one of the times he banged the phone down. Whirlpool is in contract with us and if they do not honour the contract they are liable to provide us with a replacement. Besides the local Whirlpool service centre people called us and asked us to buy a similar part to replace the old worn part but which will not be provided by whirlpool but only because they want to help us out. First time they priced it at Rs 500 and second time they increased after 2.5 months to Rs 700. This is forced selling.

Dear sir
we had purchased whirlpool refrigerator (405 ltrs) on 3/9/2008. But after one month it stoped working, i called the mechnic he told me that there is no gas in it so we have to fill it. he filled the gas and it started working.
Now from last 10 days the cooling of the refrigertor is very low and there is no ice in the upper section. I logged the complaint (HR[protected]) last weak .your co.repair centre executive told me that the compressor is not working properly.But nothing has been done so far, I called several times to ur Faridabad office but they did't even bother.
We are totaly dissatisfied with the product, so kindly replace it as soon as possible as already we have suffered a lot in this case.

Looking forward for very prompt action from your side.

1. THE UPPER DOOR HAS BEEN DENTED IN TWO PLACES, ALTHOUGH NOTICED TWO YEARS BEFOR, WHICH WERE NEGLIGIBLE AT THAT TIME, UNFORTUNATE IT IS INCREASING DAY BY DAY.
RESULTING IT IS ODD LOOKING AND UNFIT TO KEEP IN THE ROOM, THIS TYPE OF SINKING LOOKS MOST UGLY WHICH ADMIT BY THE COMPANY REPRESENTATIVE.

2. THE LOWER DOOR ALSO SAME CONDITION IN THE MIDDLE PLACE.

3. UPPOER DOOR IS NOT PROPERLY CLOSING, AFTER PRESSING HARD THEN IT IS STAYING IN PROPER PLACE.

4. BLACK SPOT VISIBLE IN SEVERAL PLACES ON THE BODY OF THE BOTH DOORS.

5. SEVERAL PLACES ALL OVER THE BODY AND PARTICULARLY LOWER SIDE BECOME RUSTY.

6. ANTS AND SOME OTHER INSECTS ALSO FOUND INSIDE THE TRAY AND ON FOODSTUFF.
I DO NOT KNOW HOW THEY ENTER INSIDE AND FOODSTUFFS BECOME UNFIT FOR CONSUMPTION.

7. CONTACT COMPANY VIDE DOCKET NO. KL [protected] ON 10TH APRIL, 2009 - REPRESENTATIVE VISIT AND INFORM THAT THIS IS MANUFACTURING DEFECTS AND I HAVE TO PAY ALL EXPENDITURE AS WARRANTY PERIOD IS ALREADY OVER.

We purchased a refrigerator from Kerala. Within 6-8 months of purchase of refrigerator there were rust stain marks on the fridge

Thereafter, I lodged a complaint with the dealer who directed me to Whirlpool India. I complained to Whirlpool India (Complaint no 2322961) and they had informed me that they will look into the matter and revert. Subsequent to this there is no revert from the company's side for last two years.

I have tried to contact their Head office, their local office, etc but no response from their side. The telephone is never answered. They do not have call centre/toll free number. If you lucky you can get hold of some top guy even by hook or crook methods.

Similar fashion i got connected to the state head of kerala telling the reception that im his friend. Evene he said im not looking after customer care and kept the phone.

Never expected a company like Whirlpool would cause so much inconvenience to the customer and that too within six months of the purchase

JAI HO...

Deepesh

I have bought Whirlpool Master mind 26 Elite on the 27th Mar-09 from Pai International Indira Nagar Bangalore
Refrigerator worked well for the first one week post that ice started getting formed in the refrigerator section of the freeze.
I have register complaint on the 6th May -09 BG[protected]. On 8th May person name Mr. Mohan [[protected]]came and done temporary work. Actually he has closed the cool air outlet from freezer to refrigerator section partially using tape and asked me to call after three if problem is not rectified.
As problem was not rectified I have called him he said he will come and attend... and as expected he never turned up... to my surprised when I called back customer care on 19th May -09 learnt that call is already closed.
They have register new call BG[protected] post that I have been contacting customer care every single day new calls are getting generated... also to their service center people in Bangalore Mr.. Sunder [protected], Mr.. Naveen [protected] and Mr. Ravi [protected] all I can say most of them are highly irresponsible and giving excuse I was on leave for last three days and I am on leave today etc etc... and bottom like in this highly inflated market every day my vegetables and milk is getting spoiled.

Request please never ever think of buying any Whirlpool product...in less than 1 month such expensive freeze started mal functioning I am fining my self in no mans land by very very poor service feeling like cheated :(

We have a 2-door Refrigerator of Whirlpool make duly covered by AMC upto March 2011. The equipment is out of order since 4th June .We have complained anumber of times to their Bangalore Service Centre.So far, no attention has been paid by the service centre. The latest complaint no. is 3998 dated 10th June. The service centre staff (Mis vineeta) stated that the refrigerator requires replacement of compressor unit and at present it is ou of stock. and therefore, they cannot attend to our complaint. As the machine is out of order for more than a week we requested Miss Vineeta to take following interim actions:-- 1) provide a standby compressor unit from any of the working sets in their service cetnre un til their stock position improves OR 2) Provide a working refrigerator until our equipment is put.in order. I regret . to state that Miss Vineeta was not prepared to accept our suggestions.We are surprised that a reputed company like Whirlpool India have not placed adequate stock of essential spares at Bangalore We are further surprised that the local management sre reluctant to satisfy the customers by taking timely management decisions.
We request the higher management to look into our complaint and take immediate remdialssteps.

Action taken may please be communicated at the e=mail address given below:
[protected]@yahoo.com

Thanks

Respected Sir,

I (Rituraj Vibhuti from Patna, Bihar) am a fan-customer o[censored]r brand Whirlpool. I owns Whirlpool Mastermind Refrigerator 250 ltr. (model no. FF26C), Whirlpool Magicook Oven (model no. 22C /wh) & Whirlpool 6th Sense Washing Machine (model no. 7230).
My washing machine warranty expired on 14th April 2009. As after that my machine has some problems & I called up the customer support from where Mr. Ranjit Kumar (Service man) visited my residence & solved the error.
On that day, He suggested me about the Warranty Extending scheme of Two years, costing 3600rs. Where on the brochure of your company was written 3300rs. only. When I asked for the additional amount of 300rs., he told nothing reasonable & said I had to pay the whole (3600rs.) otherwise he don't make it. I just denied the offer & told him I'll talk to Customer Care.
When I talked to your customer care [protected], they told me that the charge is only 3300rs. So, i requested there for Warranty Extending scheme but by different person rather than Ranjit Kumar. But unfortunately. after that I called your Customer Care for 3 times in a row but Nobody has been sent. (You can check the records as the details of mine, below.)
Then, on last wednesday (03/06/2009), I mailed to your Customer care: www.whirlpoolindia.com/contactus.aspx Same day, i got a call from [protected] about my complaint. They told me it will be done on 04-05 June for sure. Although, Its not done yet. Now, when I called them ([protected]) yesterday, they are saying that my machine is defected and will stop working in three-four days, so we can't execute your W.extend request.
It means, If i was paid EXTRA amount of 300rs. to Mr. Ranjit Kumar 15-20 days before, my W.extension has been done.
It means your customer care from Patna is influenced with Mr. Ranjit Kumar and trying to create a problem for me as I didn't gave him/them the EXTRA amount.
And above all, If it was true (that machine is defected and will stop working in three-four days), then my Washing machine should be dumped till now whereas Its running in good condition from last it serviced.
I am totally frustrated from this kind of response/ behaviour. Please suggest me what to do OR take the required action. I shall be obliged to you for this !


Thanking You
: Rituraj Vibhuti
Address:
c/o Moni Medical,
Opp. Union Bank,
Machhuatoli, Arya Kr. Road
Patna 800004

Contact No. [protected], [protected]

Customer Id: 3030536


10/06/2009

my ac stabilizer needs to be replaced which is within the warranty period but has not been done despite repeated calls to the customer care since 15th april 2009 .

i have done a complaint on 28/5/2009 and came and say me that u r power pcb is not working they take cheque of rs2170/- to replace power pcb next day they came and say we got wrong pcb and we will back twomarow then no response from them agaian calling many times they came on 4/6/2009 and change my power pcb and say that u r old power pcb is in office we will send u back . but when they go again same problem start and i again give a call . then a return call came to me that which power pcb is chane that is not new u r power pcb is ok that why we not change but now u r transfarner in built is not working then they came on 6/5/2009 and change or not i was not home says to my wife that we have change transfamer and gave back 300/- no bill given so i understand how they adjust payment of power pcb but again my problem of ac not slove same problem is still there so pl help me

On[protected] I booked a complaint no. 1881 and 1887 regarding my washing machine and refrigerator
to Whirlpool India Service Call center on phone no. [protected].One Mr. Srikant attended my call and
assured me that their technician will contact me within 3 hours and fix up an appointment the same day
for attending to the complaint. Also, they quoted Rs. 340/- each for attending to my washing machine
and refrigerator (total Rs. 680) + any other repair charges during service to which also I agreed. I took leave on[protected] and waited for the call from the Whirlpool technician who never called and the call centre kept assuring me that he would call. Finally on 05-06-09 after an entire day of trying the call centre, at 6.32 pm a technician called up from his no.[protected] to say he'll come at 8 pm. After waiting till 8.30 pm when I called him, he said he'll come todat i.e. 06-06-09 by 8.30 am. Since he didnot turn up, I called him and now informs me that he'll either come tonight 8 pm or tomorrow (Sunday!!!).

When I called the Call Center to check on which e-mail id could I lodge complaint, the lady attending the
call defensively not only refused to cancel my complaint but also did not give me the contact no. or the-mail id for lodging a complaint for lack of service. However, thanks to Google, lodging this complaint
was not difficult. I request strong action against Whirlpool India for making false assurances and wasting the time of their loyal customers as the MNC in India seems to remove the word "Service" soon after
they've sold the product making tall promises and giving fantastic assurances.

I trust this complaint will see some action.

Thanks.

Padmaja Iyengar

i have a whirlpool for 03 yrs in extended 07 yrs warrany. worked fine till now but suddenly stopped cooling. contacted the service centre who served me with very poor and rudely attitude. even after changing compressor and charging me for the parts i cant comprehend...fridge not working. Attitude of service centre people from Ram Darbar Chandigarh very poor to speak to. Even i am not able to convince myself that whether really the compressor was at fault?? Think made a mistake to have spend money on whirlpool. Should have taken Godrej or Videocon- 2000/- cheap and sturdy machines and every Indian Mechanic can repair...Thinking seriously to move consumer court- [protected]

REPRODUCED HEREUNDER MAIL TO WHIRLPOOL WHICH IS SELF EPLAINTORY.LOT OF FOLLOWUP BUT NO POSITIVE RESPONSE…….
My mail to your Ghaziabad, UP, India office a couple of weeks back, (reproduced below still awaiting response. Pl. take note and expidite

Kind Attn: Director/ Head Customer Care

Your kind attention is invited to following facts with the hope that your esteemed organization cares for the customer.
i. I purchased a Whirlpool Refrigerator 285 Ltrs., Elite Model, Bearing Chasis No. INA[protected] from your dealer Tribhuvan Enterprises on23/05/20003 vide Invoice No.3518.
ii. Because of excellent performance of the product, I have been recommending the brand to my friends and relatives and I am quit happy to state that they are also satisfied with your products.
iii. Some time back I observed that the back wall just above the vegetable compartment of the fridge had swollen.
iv. Complaint was lodged with your local service center. An engineer visited and informed that probably Thermo-Cole had slipped down and that has resulted in the bulge formation. Since nothing could be done about it, he wanted to discuss with his senior and come back next day.
v. When no one turned up for next 2-3 days, a complaint was made at your Delhi Service Centre (complaint no. GB[protected] dated 06/06/08). Your senior engineer visited on 7th instant. After inspection he informed that because of some minor leakage accumulation of water is the reason for the problem. As per him the swollen portion will have to be punctured to remove the water. On being told that it will not be a permanent solution, since it is not going to plug in the source of leakage, he agreed and said it is a very rare case and as such hewill report back to his seniors for guidance and he’ll get back on 9th.
vi. No response for a few days and I contacted the local Service Incharge who informed that a decision has been taken to replace the refrigerator on payment of some nominal amount and I should get in touch with Mr.SK Singh, Incharge of your Ghazibad Operations for details. Mr. Singh informed that I’ll have to pay the difference in the present price of the product and my original purchase price for replacement. On my request, he clarified that I could get another model by paying the price difference if I so desired.
vii. I opted for 345 ltrs. Professional model, and was told to pay Rs.11110/ (eleven thousand one hundred ten) only through DD along with copy of the original bill. As desired, Bankers Cheque No.13492 Dated 17/06/08 and copy of the bill with a request letter was handed over to your rep. on 18th instant. On contacting Mr. Singh I was told that my refrigerator would be replaced in a day or so. Similar assurances were given 3-4 times.
viii. Finally after about 10 to12 days to my shock I was told that the product could not be replaced since my refrigerator was second hand product and I could talk to Mr. Khan in this regard. I spoke to Mr. Kkan and he was kind enough to assure me that he will see the bill if it mentions the product being of second’s category or not.
ix. After a few days Mr. Khan said that he could not be of any help since the Commercial Dept. was not in favour of replacing my refrigerator.


I request for following clarifications:

On what basis the product sold to me against a proper invoice and delivery challan becomes a second’s product when there is no such mention.

1. The invoice carries ‘Whirlpool’ home appliances Logo.

2. Under the head ‘E. &. O.E.’ clause 3.states.”ALL TERMS &CONDITION AND GUARANTEE/WARRANTY GIVEN BY THE WHIRLPOOL COMPANY.”

3. On the back of invoice under the heading ‘TERMS AND CONDITIONS’, note A.”ALL WARRANTY COMPLAINTS TO BE LODGED AT THE FOLLOWING ADDRESS: WHIRLPOOL SERVICE CENTRE, E56, GREATER KAILASH PART-I, NEW DELHI.TEL.26295151, 26295152

4. UNDER B. WARRANTY C…”REFRIGERATOR: -1+6 YEAR WARRANTY
*ONE-YEAR WARRANTY FOR ALL ELECTRICAL PARTS, INCLUDING VISITING CHARGES
*SIX YEARS ONLY FOR SEALED SYSTEM.”

The original invoice can be checked by your rep. for not carrying any stamp or mention of product being of seconds.


DON’T YOU THINK THAT…
Declaring a product as ‘seconds’ at a time when the product has developed an irreparable defect in the sealed portion amounts to cheating the customer and violation of warranty trust
I hope that an international organization of repute will ensure that a customer does not loose faith, is not denied of his rights and is not put to such harassment .

Looking forward to an early response

RATTAN KUMAR
E-150 SECTOR-41
NOIDA-201 303
MOBILE..[protected]




0

We have purchased Whirlpool Washing Machine Model Sensation Neo + DLX 11048, at Vijay Sales Invoice No. 54-PBN10-08SIA0 8 Dated[protected]
Since the day we purchased we are facing problem of vibration and the machine is totally unstable and does not stay in a fixed place.
Our complaints have not been addressed to our satisfaction. The various complaint numbers are 4680, 7327, 7150 & PN[protected] dated 23rd March.
We are extremely frustrated with the kind of response.
One service engineer said that the suspension needs to be replaced.
Weeks passed for the receipt of the spare which would arrive from Podichhery.
When nothing happened we contacted a senior service officer only to know that the part should be arriving from Faridabad. Some times we get replay that the model is old hence problem getting spare. Some time they reply that the machine is latest hence the problem.
Again weeks have passed and we were told that since there is delay the part would be removed from one new machine and will be fitted to our machine.
One day we were told that from the technical experts they have come to know that only the support pads require replacement and the problem will be sorted out.
One fine day the engineer visits our place. He finds that the part does not fit. And actually the suspension needs replacement but since his senior insisted he brought the parts for fitment.
Frustrated with the kind of action, I took the contact number of senior member in the hierarchy.
After responding to the initial few call now he is either in the meeting or not receiving the calls or busy. When I called him today at least 15 times I finally did receive a reply from him saying that he was driving and out of station.
Now when I call up the engineers, I get a reply that matter is pending with the senior person and he would be taking the decision.
Request you to look into this matter