Whirlpool India Complaints & Reviews

Whirlpool MagiCool AC — Very Poor Service Not Satisfied

Dear Sir/Madam
I have a Whirlpool AC. The problem started a year ago with gas leakage (19/05/08). From that day machine kept on giving some or the other trouble. I have made complaint to the service centre for approximately 7 or 8 times and the engineer attended the problem but after few days the machine kept on bothering me with the same gas leakage. For instance, in the last one year the machine was taken to the service centre at least 5 times and we had already paid a total sum of Rs 6700/- in addition to the trouble, harassment and inconvenience caused. I have been using various whirlpool products like Refrigerator, washing machine and AC etc. at my home for last 10 years but never came across such problems.
This time within two days o[censored]se the gas leakage problem started again and the service centre people replied after 3 days saying the condenser and the coils are damaged. Last time on 23/04/09, when we complained to the service center about the repeated gas leakage and the inconvenience thus caused, the area manager Mr. Sandeep Gautam assured us of the best service quality and told us that this time our senior engineer will inspect the machine before delivering it to you. The service center people told us that they had done copper coating on the coolant pipes so that gas will not leak. At that time the service center people didn’t tell about the damaged pipes and condenser and they returned our AC after filling up the gas and charged us of Rs 1800/-. Now when the gas leakage problem started again within one day o[censored]se, the service centre people are saying that the condenser and the coils are damaged which need replacement and asking Rs 6000/- for the replacement of Condenser and coils.
This harassment by the service centre people is continued. We do not want to deal with these people now and we want replacement of our AC. Because we feel that the last time when gas was filled the AC was not handled properly and that is why the condenser and the coil are found damaged. So the service centre and the company are responsible for the harassment and the inconvenience to us.
If I don’t get any response from the company’s side within 24 hrs, I am going to file a complaint in the consumer court. I am really fed up with this now.

Whirlpool genius — no cooling

no cooling......
Customer Name:- Deshraj
Job no.1:- 180011
Job no.2:- 000541

last month complain....no one visited

whirlpool whitemagic washinh machine — control panel is not working

this is my third complaint through E mail advise your techns. to attend the fault of washing machine which is continously as soon as the power is in on position. I am esiding at ramapuram, chennai 60089 where the service centre is at one kilometer

Whirlpool — Pathetic customer service

There is going to be nil customer support if a whirlpool product is being bought.

Hi, My name is Tatiana Santana. My Husband and I bought a Whirlpool Range, microwave and Refrigerator 3 months ago. We made this decision based on the brand (whirlpool), As the best option. Two weeks and a half ago my fridge stop working. It doesn.t freeze any more. We called the warranty service. they sent someone. The guy said that the compressor was broken and they had to order it. It's been 2 and 1/2 wks already, I lost all the food I had on it, We've been forced to eat outside every day spending a lot of money.. And every time I talk to the warranty service they say That I have to wait and there is nothing they can do.. Just wait until I get the compressor.. So How much time do I have to wait without receiving any solution? The girl that I spoke with said the problem was solved: they ordered the piece!!! Yes.. For me the problem will be solved whenever I can have my fridge back or another fridge or a rented fridge, and Stop wasting my money.. And I apologized about my frustration But not having any prompt answer about such an important item for home as is the fridge, the infective response from your warranty team service is unbelievable . I talk to The Supervisor, he listened to me, witch is his job, but never got any positive response or a good solution for my problem, he just said: "This is all we can do, you have to wait. ". I'm sorry but I have to say that the warranty service is awful and won't buy any of your products again in my life.. And also will suggest every single people I know about this problem so they won't have to go through the same thing and trust on this brand just because you think it's a recognized brand... So take it as a good advice: DON'T BUY WHIRLPOOL PRODUCTS!!!
Thanks so much for your attention.
Tatiana & Roberto Santana.

I bought a whirlpool genius refrigerator on may 17, 2011. Recently there was some problem in freezer and i lodged a complaint in customer care for that. Engineer visited and checked the same and told that freezer, gas and compressor has to changed and told that 2500rs will be charges. I paid him the charges and he told that it will be replaced shortly. Since then there is no response from the customer service department, when i called the the concerned person he didn't picked the phone and then switched off his mobile. I am very much disappointed with such kind of service and i want that please take the refrigerator from me and pay back me as i don't want to be frustrated in future. I cancelled all my work and was waiting for the person but no one turned up. My complain no is DL[protected].

Regards
Bhanu Pratap Singh

WHIRLPOOL /WASHING MACHINE — NO DELIVERY EVEN AFTER 20 DAYS

Dear sir,

Through this letter of mine I would like to draw your attention towards the pathetic state of handling affairs of sales and after customer care department.
I had placed an order (No. 34679 for washing machine F-65) on 3rd.of Nov.2007 through the link provided by your website (great deals online ) ONLINEDEALS.IN. Although my payment had cleared on same day itself I have not received my product till now ie[protected]. My repeated request to deliver the machine has fallen into deaf ears. Since there is no telephone number shown on the website (ONLINEDEALS.IN) it is impossible to contact the responsible person. The customer care persons do not care for any thing, they have a stock reply which they give to any one and for any thing. They do not take complaints seriously. Hence it is absolute time waste to contact them. My sincere advice to you is just log on to Complain Board.com/Whirlpool India and see for your self how many customers are suffering because of your inefficiency. Although it is true that higher you sit, lesser you work but ultimately it is the efficiency of top cadre which can improve the lower rung and the company in the longer run.
I hope you will look into this matter and some result will be shown.

I am not thanking you,

( Ramesh Kumar )

This is Vinod Shekhar from Vashi Navi Mumbai. I have Purchase washing machine whirlpool model no.650P from CROMA - CITY CENTRE VASHI on 17th October 2009.Delivery of machine was on 18th October 2009, i was told that for demo support staff from whirlpool will visit.I gave appointment for 24th October 09.I took off from my office and was waiting for demo person to come.My day was wasted.I was fed of calling the helpline number as it is very difficult to get. Even CROMA was not able to solve the problem.Luckily on Sunday i was able to get one customer service executive, where she gave me complain number and i was told that demo person will be visiting on monday ie.25th October 2009.Wating whole monday.Today tuesday, no response till now.I really feel that buying whirlpool i made mistake.CROMA forgets after selling the products as they got their money and whirlpool will take thier own sweet time to attend.Will never recommend everyone to buy from CROMA and specially WHIRLPOOL PRODUCTS.

This the receipt details for the repairs L.K.S. service Cash Memo no. 1916 Dated(that is the second time when we got it repaired same week) amt Rs. 280 their address 15/5, thornhill Road(near Bahugana Market) Allahabad mob. no. [protected],[protected] .

Dear sir/madem

I am using wirlpool fully automatic washing for the loast 5 years. Last 2 months it is in under repair. I am also fed of calling the helpline number. After several calling Vaithishwara agencies, Trichy took my washing machine for service 20 days before. Yesterday they told now noly they are going to take this for service. The day before yesterday they told "Your macing is ready within a hour you can take your m/c.

I do not know what is going on...

Louis Mohan,
[protected]

HI,

I have below microwave which I purchased in Hyderabad last year and since it has problem and more over since 20 days it stops working.

I have logged complaint many times and latest was 4th Jan 2010 but still my issue is not resolved after calling more than 10 times.

Please do the need full otherwise I am forced to take some other action


My Name- Ashutosh Pachauri
Mobile- [protected]

three days back i bought worlpool splash.Once I wash my cloth by keepin the machine on the cartoon(thermocol) it was verymuch jurking i was holding it tightly.Twice I remove from the cartoon that time one small black pipe came out from down(from hole on airon plate I am confused.please send your engineer for demo. My address Vedanta Township
Lanjigarh, Kalahandi
Orissa,
Q/NoE1/1
Ph.No [protected]

This mail is in reference to the poorest costumer care service provided by Whirlpool. I had bought a Whirlpool Inverter on the 05/01/10 from QRS in Trivandrum. Since then began the nightmare of calling up the so called customer care service. From the time I bought the inverter, till date I have already faced problems with the machine at least five times. Being a patron of Whirlpool I had decided to go for this in spite of my friends warning me as this was newly launched product. Every time I have a problem I call up the customer care and they assure me that a person would come and fix the problem within next 24 hours, but it never happens. Finally after the third problem one person showed up and had a look at the machine and said he wouldn’t be able to help as he was not an engineer. I really don’t understand why the person was sent if he didn’t know anything about inverters. Isn’t the Service Center supposed to send qualified technicians to attend to guest complaints? Again on 19th of this month the inverter started giving me problems and on 20th I called up the customer care and as usual they assured me someone will come and rectify the same, it has been a week since then and till date nobody has bothered to call or come to rectify the inverter. If you can retrieve the records for the number of times I have called your customer care in Trivandrum you will actually be surprised. Now I am in Bangalore and my parents alone are at home (for whom I had bought this) and they find it difficult without an inverter as there are lot of power cuts in that area. False promises and assurances have become the tagline for your so called Customer Care Service. The people at the Customer Care Centre are least bothered about the problems of the client and either they keep on transferring the calls or put you on hold till you hang up.

I am in the process of settling down in Bangalore and had booked a couple of home appliances for my house but after this kind of service I have no faith in Whirlpool and most importantly the people hired by Whirlpool.

This is to inform you that on 26/07/08 I had purchased Whirlpool Washing Machine. The Model was Ebony Royal. It was one of the most high end models of whirlpool at that time. Since the D.O.P already 3 times the Circuit Board has been changed. Every time the service executive visited for service he was just least bothered about the primary job, instead of that he was more eager to push sell the "Iron Filter" for the same. Amongst the three time changes of the Circuit Board one time he changed the same with an old one. Even last time when he was asked to change the defected board with a seal pack new one, he refused & said that due to checking they used to open all the seal packs at their end so they can provide any seal pack item. The quality of the product is very poor & service is worst as I ever faced.
The serial No of the Model is: INB[protected]

Shirsendu Chakraborty
Mob: [protected]

This is to bring in your notice that I had lodged a complaint with serial no GB[protected] dtd 18th april-2010 & after N number of follow ups with your customer care the engineer (Mr.Manoj Khatri) visited at site on 20th April-2010. After visit he told that the sensors need to be replaced & the same will be replaced on 21st april-2010.But unfortunately he didn't turned up & I again got in touch with your customer care & was shocked to hear that my complaint has been closed without rectifying my problem. I fail to understand that without taking the signatures of mine with satisfaction code on the log register, how can he close the complaint. Is there any check on this ? pls confirm & depute some other engineer who will address my problem.

Your early response in this regard will be highly appreciated.

Whirlpool — Whirlpool Customer concern..

My Mobile Number: [protected]

Its with utmost regret and pain that am writing this note to you....

I had made an unfortunate decision of buying a Fridge bearing your brand.... a 3 door Proton...

The sequence of events mentioned below will be self explanatory as to why I feel that "I have made a wrong and unfortunate decision of buying one of your products"

I purchased the Fridge "3 door Proton" from Home Town, Thaltej, Ahmedabad...

It started making a huge noise like a generator from the 3rd month onwards

Called up your call center and raised the complaint...

Some one came within two days and rectified the issue....

After about 4 months, it was noticed that the vegetable tray cooling was very poor, leading to the formation of fungus on the vegetables kept in the compartment meant for vegetables.

Again I had raised the complaint on the same...

Some one came and checked and informed saying that switch inside the fridge was damaged and that it has to be replaced...

My point to him was, (a) No one has played with the switch inside the fridge for it to warrant a replacement within 6 months of purchase. (b) This fridge by itself must have been a faulty one, as, within a span of a few months from purchase, I have had to call your service center twice with a complaint....

So I requested him to provide a replacement of the Fridge and he told me that he is not the right person and that I would have to speak to his supervisor... So I took the supervisor's number and spoke to him.... The supervisor told me that I have to talk to his manager, for which I will have to call him back after about 2 hours... I called the supervisor back in exactly 2 hours... The supervisor put me on hold for about 15 min and then finally told me that he will call me back immediately after taking the Manager on a call conference... And when, even after 0ne hour, he did not call me back, I tried calling the supervisor back, but his number was switched off. Next day again I tried to talk to the supervisor, but he did not pick my call.

Again I made the next call to the call center and lodged the complaint stating the pain I had gone through...And also I had mentioned to the executive who attended the call to ensure that my call is recorded so that it can be played back to some one senior...

Nothing happened from your side and I called the call center again... Lodged the complaint again...

Some one called me up and said that he would get the needful done the next day (this was told to me after I again explained the concern in detail)...

The next day some lady spoke to me asking me to again explain the issue that I have... I told her, "I have already explained this 5-6 times and am tired of explaining this to every new person who is enquiring"....

Even to this day, My complaint and concern has still not been attended to by anyone from your company and I continue to Live with your Faulty Fridge, despite having spent all the money on this...

A company as reputed as yours should not be treating your customers in this fashion and also what's more paining is the way your local so called Managers have treated a customer....

Would also request you to pls listen to the call center interactions that I have had to understand why its been such a painful experience that I have undergone for the simple reason that I purchased a fridge having your Brand name...

Whirpool Washing Machine | Impulz Home Care Services Review

Please read this Whirpool Washing Machine | Impulz Home Care Services Review before you buy a Whirpool Washing Machine.

I own a Whirpool splash washing machine and it has worked ok for last 2 year. Well we hardly used it as my wife prefers getting her clothes cleaned by maid as the machine is too harsh on them and has torn a few.Only i have used it on rare occasions when the maid was absent.On 10th Oct2011 my Washing machine stopped taking in water.After trying everything i decided to contact Whirpool Service for support as it was under extended warranty contract till 2012 dec. I sent them a mail @ [protected]@whirpool.com on 13th Oct’2011 with complete details.I got a call from their center that the engineer will come to visit me soon and a satisfaction code which i was to provide incase i found the service met my expectations.

The engineer from their Authorized Service Center - Impulz Home Care Services, came the same evening and after fiddling around for 15 minutes left saying that he was not carrying parts for this model as it is now not produced by the company.I asked him, then why does whirpool sell extended contracts if it can not even keep parts aside for support? He had no answers.

The engineer came back the next day with a replacement part from another machine.It did not work.After he replaced the intake valve and motor from another model the machine kept filling water to High Level even when the dial was on Low Level.The motor and valve were not responding. He told me that the problem is partially fixed and i can now use the machine by opening and closing water from tap itself during wash.

Isn’t this crazy ? Why would i be buying Whirpool's Fully Automatic Machine if i had no work but to just sit there and watch water being drained and with every rinse fill it again to the correct level myself . I asked him to put back the original part back and close the machine.

I sent mails for service but got no response.After 3 days he was back with the correct part, which also did not work as the pressure valve also needed replacement.Of course he was not carrying it either.Promising me that he will get it fixed in next 2 days, he never showed up.I am since writing mails to their team and haven’t got a response.

If you are thinking of buying a good branded washing machine, then peace of mind is what you expect.One does not want issues arising out of poor quality.Even in case there is a problem, one believes that it will be dealt with a speedy professional response much in tune with the Brand image.Here, i have spent 11400/- on machine, a 2274/- on extended contract and am now running after these crooks to fix the issue and get done over with it.

Impulz Home Care Services Delhi has not responded and the machine is gathering dust. What to do??
I am looking for escalation emails @ Whirpool.If anyone has them please post them on this thread.

Thank you for taking your time to read my concern.


The Washing machine and warranty details are given below :
Date of Purchase:29/12/2008
Serial No. INBO84800495
Model No: 10437
The machine has 2 years extended warranty - Plan Start Date : 30/12/2010
App.Cat. SATT
Plan Code: 1023217

Updates :-

Oct29’11 - i am yet to hear from anyone for servicing my Whirpool Washing machine. The complaint was logged on 13th Oct ’11 and i am waiting for support since.i have sent my 9th Reminder to Whirpool India, Today by Email. I have also sent about 40 service requests through their website link - http://www.whirlpoolindia.com/Index.aspx?aspxerrorpath=/contactus.aspx

Oct'30th - No Response received yet ...

Oct31st - No Response ..so sent Reminder No.10 to Whirpool India and Submitted another Service Request through Whirpool India.The machine is gathering dust and i could not stop myself from calling Impulz Home Care Services.Mr.Rajender from Impulz told me that i was not contacted as the part for machine were not available and only today Whirpool has sent these part to Impulz. So i can expect an engineer in the evening..

I wonder ..why are customers not told that while great sales pitches are made for Selling Warranty Support.I have paid 2274/- and feel cheated.I would have never bought Whirpool if i was aware of their poor customer support ..

Mr.Rajender - Service Engineer from Impulz Home Care Services arrived and replaced the faulty parts with new one.Took him only 20 Minutes .Apparently the engineer who had visited me thrice earlier didn't know much about washing machines!I could not test the machine as there was no water supply though he ran the diagnostics test and told me it will work fine.Hope my ordeal is finally over.

Whirlpool customer care is one of the worst i have ever come across. I bought an 1ton whirlpool magic cool split a/c from m/s.ratna stores in T.Nagar around 2yrs back. Since the day it was purchased we had cooling issues and atleast dozen of whirlpool technicians attented the issue without any remedy.They gave me all [censored]s reasons including Double Booster, Change of face etc. but nothing worked. I would like to caution all those potential A/c buyers not to consider Whirlpool even in their dreams as it doesn't worth the money.

I have also similar problem. i purchased 1.5 Ton Ac of Whirl pool on 1st May 2009 and since 1st day there are cooling problems. I have made several complaints in past 2 months and severl service enginners have visited . Some times they say Voltage is not proper, somce times they say your Stabliser is defetvie, I change the stabliser got the voltage checked but there was no fault with either voltage or stablizer.

15 days back they said the AC is defective and it will be replace. But inspite of regularly calling their service centres, there is no replacement done. Again one engineer visited on 7th july and told that Gac in AC has leaked and they will inform by evening as to what action they will take. No body called up and informed.

The product and service of whirlpool is horrible

I do not recommend any person buying any product of Whirlpool.

Rajesh Chanana

I agree with the above complaints.

The most PATHETIC Customer care is of Whirlpool. Infact because of poor service the company is losing its name.

The customer care executives only know to call ofr feedback and call for AMC
The Engineers who visit for inspection are rude, mannerless and shout back at cuatomers.
The biggest mistake is to buy a whirlpool product. The management is probabaly looking into sales and not for service.
Will never ever buy or recommend any one buy a whirlpool product

washing machine in Thanjavur compliant is not rectified and done for the past ten days in the following address.

S.Nandhakumar,
2235, Bhutgosamy Vattaram,
Manojiappa street
Thanjavur -613009.

[protected]

please send your mechanic immediately to Thanjavur

Whirpool has very wrost customer care in Thanjavur the stupid persons should not respond any phone complaint and my Washing Machine compliant is not rectified for the past 3 Months in the following address.

M.Rajkumar,
No. 141, Abraham Pandidhar Nagar,
5th Street, (Sivaji Nagar West),
Thanjavur-613001

washing machine not rectified

complaint no BG[protected] customer code 416

Refrigerators Fusion — e-light

Dear sir,

We had purchases refrigerator of fusion model
on dated[protected] who is modal no 11269 INCO 4114166
as per your clame the e-light will ON approximataly two Hours after power cut. But in my refrigertor e-light shut off after whith in 2-3 minites .
I had submit complaned which has no is JP[protected] on dated[protected] but still there is no responce from your side pls arrange to repair it as soon as possible.

Regards
Jairaj pareek mob [protected]

I bought a whirlpool fridge last year a big one to suit to the needs of my family. I had a man who had come after the purchase to give me the detailed explanation of the use and other things. He also asked me to enter into a contract for service for a period of three years and I paid the money wide receipt no.2662 dated 8/11/2008. It is over eight months and no service has been done. Not only that I had registered a complaint 14 days to remind them of the service. Noone has turned up till date inspite of repeated complaints to phone no.26784455 and my complaint no. is MBO[protected].Now there is a leakage from the same and we do not know wherefrom it comes. I was informed good service from your company but you failed to do so.Kindly do the needful at the earliest.
Thanking you
usha
You can email at [protected]@gmail.com

Im the most harrased customer at the hands of your dealer, and all service providers. I have purchased whirlpool refrigirator-Fusion on 16th November2007, bearing model no10962 and serial no INAOY4513160. Since 15th September 2009 the compressor is not working and I had orally informed on telephone to your dealer at nagpur several times. He went on giving me assurance but in vain.Finally I lodged complaint with customer care on 19th September2009, bearing complaint no NP[protected] and It is still in warranty period.
However it is pertinent to note here that even after lodging said complaint I was assured that the service provider will visit at one o'clock on 20th September..but no one attended.Again I called one of the employee namely Ashish having cell no[protected], who asked me to call at office situated near Airport on landline bearing no[protected]. One Aparna madam assured that concern will visit on Wednesday. But the sad part is that no one again attended nor responded me. Again on wednesday I called Mr Ashish and he assured me that my complaint will be attended on Thursday i.e on 24th Sept2009 for sure.But in vain.
Finally at evening today when I enquired from Mr Ashish, he told me that concern will come on 25th Sept and immediately switched off his cell.Unfortunately again I was given false assurance by Manager Mr Naresh Katriya that concern is attending today in the evening...But it is useless.At around 9.30pm he called on my landline and told that tomorrow i.e on 25th sept2009.It seems that they are trying my patience and giving false assurance which amounts to breach of trust.So please take cognizance of this and do the needful, else I will take necessary steps.

Im the most harrased customer at the hands of your dealer, and all service providers. I have purchased whirlpool refrigirator-Fusion on 16th November2007, bearing model no10962 and serial no INAOY4513160. Since 15th September 2009 the compressor is not working and I had orally informed on telephone to your dealer at nagpur several times. He went on giving me assurance but in vain.Finally I lodged complaint with customer care on 19th September2009, bearing complaint no NP[protected] and It is still in warranty period.
However it is pertinent to note here that even after lodging said complaint I was assured that the service provider will visit at one o'clock on 20th September..but no one attended.Again I called one of the employee namely Ashish having cell no[protected], who asked me to call at office situated near Airport on landline bearing no[protected]. One Aparna madam assured that concern will visit on Wednesday. But the sad part is that no one again attended nor responded me. Again on wednesday I called Mr Ashish and he assured me that my complaint will be attended on Thursday i.e on 24th Sept2009 for sure.But in vain.
Finally at evening today when I enquired from Mr Ashish, he told me that concern will come on 25th Sept and immediately switched off his cell.Unfortunately again I was given false assurance by Manager Mr Naresh Katriya that concern is attending today in the evening...But it is useless.At around 9.30pm he called on my landline and told that tomorrow i.e on 25th sept2009.It seems that they are trying my patience and giving false assurance which amounts to breach of trust.So please take cognizance of this and do the needful, else I will take necessary steps.

Donot go for Whirlpool air conditioner, it's really bad service, go for always Samsung/LG, it's very good service chain system.

Yes.. it is very pathetic. I regret buying Whirlpool AC too.

This is chandra shekhar from Hyderabad. My fridge door frame got booken need to replaced. Irequest you to send your service people soon

Chandra Shekhar
Flat-4001, Misha Mansion, 3-9-105
Krishnapuri colony
West Marredpally,
Secunderabad -500 026
Ph:[protected]
mobile - [protected]

Whirlpool Refrigerator — door of refrigerator

sir
we have purchase 310liter refrigator . when it was send for cooling complain to your authorised service center ACACIA . Its door got damaged ,Acasias people ensure that the same will be changed .

but now 08 month has been passed but there is no responce . when Ipersonely visited acasia those people are saying that when we rexcivwd the door from company it will be replaced.

so i want to know that is there any time schedule for replacement.

kindly do the need full.

thanks