Winni — Cake was tasteless and not as per specifications

I ordered beer cake for my father’s 70th birthday and the cake was not delivered on time they wait till the end of the day to deliver cake, secondly the cake does not look like beer cake which I saw and ordered and lastly the taste of the cake was not worth it to Ben the outer layer of cake was so hard that no one can have it it was total waste. The guest were so disappointed with the cake ultimately we had to throw the cake and when I contacted the customer care they did not even listen and not at all supportive. I feel like cheated by them and they oil not recommend winni to anyone. Please be aware of such type of services they don’t know how to deal with customer and they don’t work for customer satisfaction