Winni — Delivered order late

R

rautshivani

Jun 20, 2021

Website: Winni.in

I ordered cake from winni for Father's day.It was supposed to be delivered between 2-6pm. But it was not delivered on time.I continuously tried to reach them via emails, call and chat but no one bothered to reply. I wait for around 3 more hrs and then I ordered another cake.It completed spoiled by party and at 9pm I got a call from winni delivery boy to confirm the address. I asked him to take the cake back as my party was already over and spoiled and ask him to refund my money.He said that company was already informed that there were so many orders, but this was not communicated to me.Atleast they should have informed about the delay, I would have wait but there was no reply from their end.Plz help me to get my money refund.Winni disappointed me and spolied my entire plan of Father's day.Worst experience.

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Jun 22, 2021

Updated by rautshivani They forcfully delivered me the same stale cake on 22nd June which is prepared on 20th June.

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R

rautshivani

Jun 21, 2021

They force me to take the cake saying that no refund will be given in this case and if you don't take the order it will still be shown as delivered and also will not get the refund. Also they said that the delivery of products in the time slots which the customers are selecting is not guaranteed. Then why they have given time slots to choose in standard delivery. It should be standard delivery between 9am-9pm. Also they said that for same day delivery refund is not available which is no where mentioned in their terms and condition. They are just taking advantage under the name of terms and condition.Its simple that if you can't guarantee the delivery at given time slot than there should not be the option for customers to select the slots. ORDER ID[protected]

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