Winni — Extremely unprofessional. Do not order.

I had placed order for Rasmalai cake to be delivered to Durgapur for Birthday two days before. There website also accepted the delivery with an extra charge of Rs.75. However, when the cake was delivered it was not the cake that was in the order and also the message as in order was not there. The package was also wet. I raised complaint around noon time and after that had to send complain by email and also followed up several times over phone. Around 7pm they called and assured of sending a complimentary cake which I agreed. However the delivery boy while delivering the cake wanted the other one to be taken back. Again I contacted winni and then they said that it was replacement one and not complimentary. They had brought a chocolate cake. Contacted again winning but they said it was replacement. How replacement can be done with a different and also substandard cake. The payment was already made online and hence our hands are right. Please refrain from ordering on them instead Fern and Petal are much more professional.