Winni — Holding the money in the account and repeated false commitments

Website: www.winni.in

If the option of zero or negative star would have been available then I will definitely go for it while reviewing the services of this worst app I have ever used "winni". In my first and the last experience I will request everyone please don't waste your hard earned money on such corrupt people.
I never had a habit of posting negative reviews for anyone but this time I am really very much irritated. Just trusting their services I ordered Rakhi combo under same day delivery scheme. I was very well knowing that I am paying triple the actual costing just for getting good services but instead of delivery I got a call from the vendor after 24 hrs of placing the order that he will not deliver my order and I should request the company to cancel it. I tried calling their customer care number which is always not reachable. Finally next day afternoon the call was luckily connected and the customer care executive told me that the order will be delivered within next 3 hrs. But as expected it was not delivered and not even a single call was made informing the status. As it was very urgent and important for me I made call after every 5 hours but every time I got the same reply but not the delivery. After 4 days of placing the order they have automatically cancelled it and transferred my prepaid amount into their wallet. I requested the customer care executive as you have already not delivered my order and wasted my plenty of time by giving repeatedly false assurance but now transfer my money back into my account. And once again I committed a mistake of trusting these corrupt people as she told that the money will be automatically transferred to the account within 5 days. I waited for more than 10 days and when nothing was done from their end, I again called at customer care number and this time their rude, unprofessional customer care executive told me that they don't have any provision of returning my money and it's my mistake.
I have suffered a lot in terms of my money and my important time because of ordering through this app and now request everyone go for any possible alternate but never ever order through winni.