Winni — non delivery of flowers

Address: 140307

I was send mail confirming my order will be delivered on 14 feb at 6 pm which was not delivered till next day ‘’when i inquired they refused to refund my money in my account ‘and told me that i can use this amount next year’ totally unprofessional way’ still no payment of 1054 paid’ i had email conversation related to this issue but they are not interested to address this issue. Till now no flowers delivered nor my money has been refunded