Winni — non delivery of gift ordered online

Address: Bangalore, Karnataka
Website: www.winni.in

I placed an order in winni app on 14/2/2018 for rs.1448... It was supposed to be delivered on 14/02/2018 but it was not delivered... I got a mail on 15/02/2018 claiming that the ordered has been delivered on that day but it never got delivered... I tried to call winni to complaint about it but nobody picked up the call... I have sent email to them complaining about this but got no reply back.. Then after 15 days they picked a call and complained about this to them and the customer care person told he will check and initiate a refund... But until now no refund has been made to my account and nobody from winni called or replied back... Kindly help me in getting my money rs.1448 from them
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    Bengaluru
    Karnataka
    India
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