| Website: Cake and chocolates |
I ordered chocolates to my wife on her birthday because thier fake reviews was on sites look like genuine, i paid 649 rs for chocolates and time slot 21/09/2020 2 to 6 pm, than i waited their calls but there is no call and msg received, i checked my mail from winni( order delivered successfully), i go to their website which states that order is completed when i msg them via online chat room(given in website totally fraud with zero knowledge support) they said your order returned because you didn't picked up our call (preet), another one was saying your phone was unreachable so order returned you have to pay a re delivery charges of 150 via online payment link...
My order id is
Order #[protected] on Winni.in
Dated 20/09/2020
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1. Product shown and the one delivered is totally different. Cheap, white wax Substandard diyas sent instead of the coloured ones shown in the picture. I can upload the image but no such facility here.
2. Diwali gift delivered 3 days post Diwali. And no such intimation while ordering endorsed by the site.
3. Asked me to write a personal message with the gift. That personal message was nowhere to be seen when gift got delieverd.
Overall rating :-
Poor website, poor products...using CHEAP AND SUBSTANDARD PRODUCTS AND COURIER SERVICES TO DELIVER MOST UPSETTING GIFTS TO SAVE AND MAKE MONEY.
Courier reaching late is still understandable but how can you change the product/ degrade the quality of products delieverd when it's something else in the picture??
And what happened to the personal message??
I request for a full refund and apology for wasting the time and delivering substandard services.