Winni — ordered cake and bouquet not delivered by winni

Address: No.103/5, Ground Floor 60 feet road Doddanekundi, Kartik Nagar, Marathahalli Bangalore - 560037 Opposite to State Bank Of India Karnataka, India, Bangalore, Karnataka, 560037
Website: www.winni.in

I ordered a cake (Paid online) and a bouquet of flowers vide order no. [protected] on 11th may 2019 for mother's day and was to be delivered on 12th may 2019 between 8:00 am to 10:00 am through winni, celebrate relations (Online cake and gift company) corporate address: no. 103/5 ground floor, 60 feet road, doddanekundi, kartik nagar, marathalli, bangalore-560037. The order was not delivered on 12th may (Even not delivered by the time the complain is lodged on 13th may 2019). On trying their contacts available on website it is always busy. When i started chat today on 13th may the customer relationship lady (Priya) wrote:
"priya-regarding your (12th may) order we would like to inform you that we were unable to deliver yesterday due to mother's day rush.in such case, your order will be delivered today by the evening. We are trying our best to deliver the order at the earliest delivery slot available."
When they could not deliver the mother's day order for what the company was busy with??? And what is the use of delivering it today.
Its very disappointing and very sad that the companies like this are operating in india freely. Please take action against the company.
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    No.103/5, Ground Floor 60 feet road Doddanekundi, Kartik Nagar, Marathahalli Bangalore - 560037 Opposite to State Bank Of India Karnataka, India, Bengaluru
    Karnataka
    India
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