Winni — Product not delivered

This is to inform you that I have ordered cake and flowers from winni.in which is to be delivered on 14 Feb between 8am -10pm slot.
But I haven't received the product yet. Still I got the confirmation email and message from there side that my product has been delivered. They have charged Rs 2248/- for this though they are not delivering any thing. They are cheating customer. Kindly take a strong action against them