Winni — Refused to deliver the cake

I was happy customer till last month, recently I ordered cake for my bro.s birthday. I have given his mobile number.When they called he was in meeting.So he couldn't attend the phone. But address and landmarks are very much clear for delivery. But they didn't deliver the cake and they refused to give refund also. If wanted delivery they asked me to pay another Rs.150. So please don't order cake or gift items from Winni. They don't have any moral value for valued customers.Even when I contact customer care they did not care about my complaints/issues happened. They are very much arrogance and adamant on their stand which is disappointed.