Winni — Taken full payment but did not deliver the product

Address: G-704, Betwa Apartment, Gomti nagar Vistar, sector-4, Lucknow

Website: www.winni.in/my-winni/order-detail?orderId=00802957869

On the occasation of Rakhabandhan placed an order for the Product "World best Bhai" and I paid Rs. 795 for the product which is a combo Rakhi, Rasgulla and other items wherein only Rasgulla were delivered under order id [protected] on 2nd August.

On 3rd August when I was called up the customer care team they said that it will be delivered on 3rd itself before 10 PM but again it was not delivered.However it was not delivered.

On 4th August, When i called up again neither they are giving the refund nor delivering the product.