Winni — Why do you take order for cake that you dont intend to fulfill?

Address: Plot No 53,54 & 55, 9th Phase, beside Kapil Chits, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072, India
Website: winni.in

I placed order for a plumcake for parents. This year we missed being with them due to the pandemic.
In such times too such spineless and shameless companies take money and deliver a very spoilt and hopless pudding in a mangled box (Imagine if the box is mangled how would the content inside be). This was supposed to be delivered on 23rd December. Upon repeated reminders, (So I pay money and also keep following up. Its not in their ethics to execute an order) we finally got the cake with above description on 28th December. Upon complaining they promised to replace it with an other cake. When we inquired they said they have already delivered and wont be entertaining our request.
When we approached DTDC, we were given a so called tracking number for our cake, they said they have no such records. Finally cake arrived through speed post. How hopeless are you guys!

How low can you guys stoop for money? There are so many charity centres that will happily feed you without the need for cheating people and polluting your soul.
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    Plot No 53,54 & 55, 9th Phase, beside Kapil Chits, Kukatpally Housing Board Colony, Kukatpally, Hyderabad, Telangana 500072, India
    India
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