Winni — Winni Scammed Me! Don't order Pls read this once..

I wanted two hammers with a pinata cake because I was ordering for my twin friends, I talked to the guy at winni support at first he said it wasn't possible upon insisting he said he'll check with his team and revert. no call for two days, after I finally called myself to ask about the update, he said he has talked to his team and two hammers will be provided, at the first call, he told me to hold my order until he reverts and that too he didn't until I called back. He said to give another call on support no. after placing the order. I did so and when I called back, a woman answered, I told her about my request being placed, and she bluntly said it's not possible I told her about the previous man I talked to, she said whoever it was, had given a false commitment and that there's no such guy, I rechecked the no. I had dialed it was provided by their customer care only, I said but he assured that two hammers would be possible with my order, but the lady said we will send you the call recording and check with that guy, she didn't send me the recording and didn't revert as well, I called again and they said it won't be possible, I said to cancel my order then, when they said they can provide the hammer but I'll have to pay extra 200/- for it, I said I don't want the order anymore, so cancel it, they sent me many spam mails pushing me for payment when I finally posted my request at their support. which too wasn't answered. I asked the owner's name of the company, they said I have to check it on the website as they don't have the information. very Unprofessional. They were not ready to give a 100% refund as according to their policy, it can't be done after 12 hrs after placing the order, and it has only been 45 minutes since I had placed my order. they said they'll deduct 50% of the payment as a cancellation fee. which was totally nonsense, I didn't argue further as it proved their employees were very unprofessional and illiterate. They didn't know how to handle customer requests, very rude and impolite.