Yatra Online / YatraTrip.in Complaints & Reviews

Flight was cancelled by the airline on 13th April 2023 and refund was processed by the airline. Yatra had informed that they were about to initiate the NEFT payment within 24 hours.But even after more than 2 weeks of following up, they have not provided me any transaction details.

I booked a ticket today, the amount got deeucted but the booking is not confirmed. I received a messgase that response was not received hence the payment will be reversed but I have not received the amount yet. I want the amount so that I can rebook the ticket. My reference number is[protected]

Hi Yatra Team,

Let me explain to you the complete scenario in detail.

I needed a 8(7+1) seater cab for my visit to Nainital which was planned for 21 April'23 at 7:00 am.
I have found and booked a cab through Yatra at midnight 1:00 am as 7+1 seater was available because my earlier cab got cancelled at the last moment.

At 6:00 morning i called the driver and discussed with him. He clearly mentioned that his car is 7 seater Innova(6+1) not a 8 seater.
He video called me through Whatsapp and showed me his vehicle and asked me to get connected with GetmeCab customer care.
Then we had a conference call with customer care & the driver because the vehicle which i booked was not available with Getmecab team.
Customer care executive asked me to show the pics of the cab that i booked earlier(a 8 seater SUV) for my visit(which got cancelled last moment).
I shared the pics to him over whatsapp and he told me that he can only provide me Ertiga or Innova which will be the same 7 STR and that too will take minimum of 2 hours.
I could have waited for 2 hours more if he agreed to provide a 8 STR cab but he didn't. My trip getting delayed at the last moment again.
I trusted yatra team not the getmecab as i don't know there support & feedback in google is also terrible.
I have paid 25% advance just to make sure that i get a correct cab on time in order to make my journey smooth on time.
Post getmecab denied i asked them to refund my money that i paid(Rs.2286) as advance.
They denied and my plan shattered due to this. Then, since 7:00 am in the morning it took me 2 hours to arrange another cab.
That too with the help of my Nainital resort manager where i booked my stay. Somehow i got a cab(Mahindra) and my jouney started at 11:30 am.
I reached the destination at 6:00 pm in the evening and my whole day plan got wasted due to this issue.
I was supposed to reached by 12:30 pm if i left on time from Delhi. The whole issue is because of GetmeCab team, my 1 day gets wasted.
Then also they are denying my refund as well when it was totally there fault. I could have not asked for refund if any issue is at my end.

@YAtra Team: I trusted just your brand name to book the cab with this 3rd party vendor during emergency otherwise I would have never taken such risks.
If you won't support your consumers then trust from Yatra is also broken and I had to escalate this further as i have evidence of my call history.

I tried booking 2 flight tickets from Vizag to Kochi. The amount 12226 got deducted from my bajaj emi card account but the tickets have not been booked.

There is no customer care number. Just mail ID. I sent a mail . Though 24 hours over still the money has not been reverted back.

Please resolve this issue.

Thank you.

I have made a booking to thailand for 3rd june 2023.. even after 12 hours it is still unconfirmed ..
yatra sent me mail to cancel the ticket and ask for refund..
I need to travel in this flight as hotel and other activity bookings have already been made.
Rates also changed a lot after sometime..
Airasia ask for 11 digit reference number which is 13 digit with yatra..

Hi,

Booking I'd number[protected] where I booked a hotel and my money got deducted. I had used a gift voucher as well, which was applied and deducted and my yatra e- cash has been deducted.

With all of this my hotel is not booked.
When I go to the self care service I it says booking I'd doesn't exist. But money is deducted from every place for this booking. I can provide transaction details as well.

I tried reaching yatra support team but no response. It would be really great to get my money back

I have been cheated by Yatra.com on the recent hotel booking with pre payment...My booking was successful and we have booked transport and every arrangement...first there was no CONTACT of hotel post booking however we CONTACTed Yatra cx SUPPORT for hotel CONTACT. when we CONTACTed the hotel the owner is denying to be affiliated to Yatra and demanding 13K again when we arrive or else asking us to ### ourselves

attaching snapshot of the successful booking

Imran
[protected]
[protected]@aol.com
Booking ID YA:[protected][protected]

Flight PNR:D8YW3J
I’ve booked this return flight on Yatra.com and airline gofirst. On May 3 I received a message from airlines stating the flights has been canceled due to operational issues. I asked them for full refund. Airline has shared me a confirmation email of full refund transferred to agency(yatra.com) but Yatra has not yet issued me any refund so far. I urg you to please look into this and help me as I really have further bills to pay 🙏🏻
I’ve already made some social media escalation on twitter but no help. My twitter handle is : @RudravinashS

Sir In yatra.com app today my flight ticket was not successful and money is debited from my bank account..I want my money to be refunded

I tried booking air ticket from your website, but instead of booking the ticket, deducted the money and has not refunded it to the source account.

Refund my money urgent otherwise I will keeping call, mailing and filing compliant until the amount received back to me

Reference no.[protected]

Email - [protected]@hotmail.com

Mobile No.: [protected]

Reply back at the earliest

I booked an international ticket from Houston to Delhi at 17:00 hours on 2nd May. At 17:04 hours Yatra deducted money from my account for that ticket but I did not receive any booking confirmation or ticket on my email id.

I have tried reaching out to Yatra and submitted a complaint to them as well but to no avail. I would please like either a confirmation and ticket or a refund ASAP. This is extremely stressful and a difficult experience for users.

I would like the Yatra team to resolve this ASAP as I am flying out in a day's time.

Yatra has been absolutely irresponsible with its services so far. I booked a flight from Guwahati to Kochi where the amount has been debited from my account and there has been confirmation on the booking status. Also, my profile on Yatra's website shows no transaction history. I request that this issue be resolved immediately.
I am attaching a photo of the transaction amount. Please do the needful.

I tried to book VTZ to HYD flight ticket today and the payment is through but the ticket status is UNCONFIRMED. I received a message that I would receive a call within 30 minutes to confirm the ticket but no call yet, its been half a day.

I'm at a loss of money as well now I'm not sure if the money will be refunded, there is no direct customer care number to contact nor there is a reply to any number of complaints raised till now

Booking Ref Number:[protected]
Email: puji.[protected]@gmail.com
Amount deducted: 2, 857.00

I tried to book VTZ to HYD flight ticket today and the payment is through but the ticket status is UNCONFIRMED. I received a message that I would receive a call within 30 minutes to confirm the ticket but no call yet, its been half a day.

I'm at a loss of money as well now I'm not sure if the money will be refunded, there is no direct customer care number to contact nor there is a reply to any number of complaints raised till now

Booked an Indigo airline ticket on 6 April 2023. Amount got deducted from ICICI account but website said "technical issue".

Attached screenshot

I tried to book the flight today for 15th APR 23 through Yatra.com with booking reference number[protected].

Amount of Rs. 14740 deducted but flight tickets not confirmed. No communication after that how they money would be refunded or tickets would be confirmed.

Please help.

I am writing to bring to your attention an issue I faced while booking a flight from Kolkata to Bangalore through the Yatra app. On 15th April, I booked the flight and paid the amount via Paytm app, but unfortunately, the ticket was not booked. However, the amount got debited from my account.

The reference ID for the transaction is[protected]. I am disappointed that despite making the payment, my ticket was not booked, and I was left stranded. I have been a loyal customer of Yatra for a long time, and I believe that such issues can be resolved with ease.

I kindly request you to refund the amount as soon as possible to the same account from where the payment was made. I hope that this issue can be resolved quickly, and I can continue to rely on Yatra for all my travel needs.

Thank you for your prompt attention to this matter.

Money got deducted and transaction is success but didnt received any ticket. I booked as a guest and i dont even have reference no.

I booked two ticket for guwahati-aizawl flight on 3 april 2023, money was debited form my account but didnt receive any ticket confirmation…..yatra didnt response to my email

I have booked two tickets for guwahati-aizawl on 3april and money was debited from my account but didnt recieve any confirmation on my bookings and tried reaching out yatra because i need to book another ticket asap but they didnt response my complaint and I only received auto generated messages….I have uploaded my transaction below