Yatra Online / YatraTrip.in Complaints & Reviews

I have booked 3 tickets of 19547 the transaction was successful money was deducted but booking not done and the amount deducted and not refunded.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Dear Deepak.

We are sorry to hear about the issue you faced while making payments on our portal, we would request to kindly share the below-requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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I was booking a flight ticket on 9th Jan 2023. My UPI payment was successful and money got debited from my account but there was no booking confirmation on the portal. I am attaching the Gpay transaction status for reference.
I have also not received any notification from Yatra about whether the booking was failed or confirmed.
Please look into the situation and refund the amount as soon as possible.

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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I have booked a flight ticket from Mumbai to Guwahati on 05.01.2023 at 11.39 Pm through Yatra. Com . After Making a successful payment of Rs 16952 through UPI I didn’t receive any Ticket nor any intimation from the company. Very Poor service and if I don’t get my refund soon I will lodged forgery case against yatra. Com

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 7, 2023

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. We request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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My money is debited & I have not received the ticket.
Refrence number :[protected]

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 6, 2023

Verified Support

Dear Richa. We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and assist you.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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My money is debited & I have not received my ticket.
refrence number :[protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 5, 2023

Verified Support

Dear Richa. We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and assist you.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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Dear sir,
I have taken taken three e-visa for dubai. I received 5 day before visa copy but still visa status not showing on website it showing data not found. I already email 35 times but not any response. I have paised 36000 rupees for three visa. Kindly checked I think they are cheating, it not showing website means it is fake visa. Kindly check and response on email I'd [protected]@gmail.com.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 31, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

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Website: Yatra.com

I made a booking for flights...despite making payment through UPI ref no[protected] there is no confirmation of booking from yatra...pls confirm booking or refund the 38079/-

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Address: Gurugram

I have made a flight booking for amount of 38500/ on UPI with ref no[protected] however despite payment no booking confirmation is provided, pls share booking details or else refund the amount

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care

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Website: Yatra

I have made a flight booking for amount of 38500/ on UPI with ref no[protected] however despite payment no booking confirmation is provided, pls share booking details or else refund the amount

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 30, 2022

Verified Support

Dear Pankaj, We regret the inconvenience caused. We request you to kindly share the email address used for the transaction and amount charged with us to enable us to check and assist you. Regards, Yatra Care

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Address: Ahmedabad

My money was deducted from paytm but flight ticket was not booked

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 27, 2022

Verified Support

Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used while making the booking and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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PNR: UADRUR

I had a ticket booked for 6th Jan 23 from Mumbai-Frankfurt-Columbus. Yatra emails me asking if have you canceled your flight from Mumbai-Frankfurt or rescheduled with the airlines. If yes then inform us. I found it shocking as I had no interaction with the airlines whatsoever. To re-verify I called Lufthansa airlines to find that my part ticket has been canceled by the airline itself. Again a shock. Yatra trying to blame Lufthansa and the customer in this case for their own misdeed. When I try to call Yatra, my phone gets cut off after the message 'No Booking'. What the hell is this going on? Yatra is certainly playing fiddle here. You have to provide me with the same ticket for the same date as I don't have money to waste on booking another ticket that will come out heftily expensive. I had puposely booked this ticket in June to avoid heavy amount to spend at the last moment.

Jan 20, 2023

Complaint marked as Resolved

I then initiated my request to the higher level authority in Yatra (CEO Level) by emailing him the whole case and then he helped me out with the process. Thanks

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 24, 2022

Verified Support

Dear Rohan. Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread under 'YA:34966681and required information details have been shared with you, kindly note we are following up with the airline and will connect and discuss the same at the earliest possible time. We appreciate your patience in this. Regards, Yatra Care

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V

vipul100

Aug 2, 2023

Please share as to how finally the issue was resolved. Did posting on this forum help . Requesting as following up with my own issue with Yatra.com.

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I booked a hotel room in yatra. com. Amount got deducted, but booking not done. Kindly refund my amount. Transaction done on 20/12/22

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 23, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please share the below requested details for us to check and assist you further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by the bank
Email ID (Used while booking)

Regards
Yatra Care

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I have cancelled my flight ticket by mistake while checking cancellation charges .Pls dont cancel my ticket .I have tried reaching you since yesterday night but no response from your end.Pls resolve my query

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Dear Vadapalli.

Greetings from Yatra.com!

We would request to kindly share your Yatra booking reference number and registered email ID to enable us to assist you.

Regards
Yatra Care

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Website: www.yatra.com

Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.
Though the payment was successful I have not yet received the tickets for the same nor refund.

I have rebooked tickets because o[censored]rgency, expecting a refund on the same.

+1 photos

Dec 31, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

Regards
Yatra Care

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Below is the UPI transaction made for booking of a roundtrip from Bangalore to Patna on 22nd December 2022.

I have rebooked tickets so please help me with the refund.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Hi.

Greetings from Yatra.com!

We would like to inform you that your refund of INR 12515.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

Regards
Yatra Care

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I tried to book flight ticket via yatra but my money got deducted and ticket was not booked.
I informed the yatra team via mail which they hai provided on their website.
They informed me that the refund will be processed within 24 hrs. But even after 10 days they have not refunded the money. On the 8th day they informed me that within 24 hrs my refund will be processed and I will not have to send them mail again and this was after I mailed them several times.

But again on the 10th day i mail them regarding the promise they made but now they are not replying.

booking reference number[protected]

+1 photos

Dec 24, 2022

Complaint marked as Resolved

Na

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 21, 2022

Verified Support

Dear Amritesh,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number [protected].

We would like to inform you that a refund of INR 5810.00 for your booking has been processed on 21 DEC 2022 .

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

Regards
Yatra Care

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Respected Sir,
I booked a train ticket on yatra. During the transaction, the website stopped working and the ticket was not booked online but the money got debited from my bank. I did my transaction on December 7. Till now the money is not refunded back to my bank account.
Kindly consider my issue. Thank you

Feb 6, 2023

Complaint marked as Resolved

Money got refunded

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 20, 2022

Verified Support

Dear Praise Peter.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care

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Praise Peter's [Complaint's author] reply, Dec 20, 2022

Date of Transaction: 07/12/2022
Payment Mode: Debit Card
Bank name: Canara Bank
Amount charged: 4160.92
Transaction reference:
YATRAONLINERAZORPAYMUM
BAIMHIN-07/12/22
15:37:04/8370
Email ID : [email protected]

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 20, 2022

Verified Support

Dear Praise Peter,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number [protected].

We would like to inform you that a refund of INR 4160.00 for your booking is being processed .

Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

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I booked a flight for 19 December from New delhi to Pune But my payment deducted from account and booking not confirmed yet please resolve it as soon as poosible

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 19, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 16902 has been processed from our end on 18 Dec 2022. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

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Address: Bangalore

Booking ref no:[protected]

The refund was approved 80 days ago and the refund was claimed to be processed by Yatra 21 days ago. Still, the refund has not reached the customer's account and Yatra every time sends automated false claims that the case is being looked into. This is a blatant fraud.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 16, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim.

Regards,
Yatra Care

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I tried to book flight ticket from Yatra.com on 14th Dec, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my sbi bank. I tried chasing Yatra bus booking team many a times but no use. I request this problem to be reached out to Yatra team by consumer complaint means, so that they resolve this out asap. I have attached screenshot of my transaction & confirmation from yatra.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 19, 2022

Verified Support

Dear Sowmya.

Greetings from Yatra.com!

Thank you for your patience, as checked and found that your amount of INR 8169/- was auto-refunded from our end on 14 Dec 2022 in the same mode of payment, Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account.

Regards
Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / YatraTrip.in reviews & complaints page 6

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