Claimed

Yatra Online / YatraTrip.in Complaints & Reviews

www.yatra.com

4

Updated: Jan 17, 2025

Complaints 2578

Resolved

1924

Unresolved

654

Amazing! 🤩 It’s great to see how Yatra Online / YatraTrip.in is committed to providing outstanding customer support! They sincerely care about addressing and resolving issues quickly and effectively. Yatra Online / YatraTrip.in’s friendly, solution-focused approach to managing feedback builds trust and ensures a wonderful customer experience.

Complaints

Contacts

File a complaint to Yatra Online / YatraTrip.in

Having problems with Yatra Online / YatraTrip.in?

File a complaint and get it resolved by Yatra Online / YatraTrip.in customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Yatra Online / YatraTrip.in

Recently resolved complaints

View all complaints

Refund of Cancelled Flight tickets | PNR 5H2FXF

Payment deducted but no booking confirmation or refund

Refund for Failed Transaction.

Most useful reviews

Ticket not booked but amount got deducted

Unconfirmed booking

Cancellation Protection Policy not received

Featured stories

Money debited for flight booking without any confirmation or flight details

Money got debited but did not receive any confirmation of the payment or the ticket

Failed to provide service

Yatra Online / YatraTrip.in reviews & complaints page 5

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I was booking a flight from GOI-BOM today, and the amount got deducted from my HDFC account (I was paying via UPI using GPay) however on being redirected back to the Yatra app, it said that the payment is unsuccessful and the ticket was not booked.
Do look into this ASAP and issue me a refund for the same.
The UPI reference number of the transaction that I am talking about is:[protected]...

Helpful

Found this helpful?

I had booked my flight on 21st March around 10pm, from yatra.com. But after making the payment I recieved a mail that the booking status is pending, and I will be updated withing 3 hours. Even after 3 hours got no update so I tried connecting with customer care, I realised they dont take complaints after 6pm. So next day around 9 am I called them and I found that the booking is canceled and now they dont want to book another flight for me...

Helpful

Found this helpful?

Website: Yatra.com

I have booking on March 10, 2023 which I purchased on Yatra.Com. I repeatedly called them to make the changes to the date but they never responded in time and when they responded they increased the date change changes.

To me this looks like intentional way to create a situation for customer so that customer will cancel the ticket and that way Airline and Agent both get good money.

Very bad Customer service....

Helpful

Found this helpful?

I booked a ticket from yatra on 2nd March for 3rd march morning flight to Delhi from Kochi. The booking came as confirmation awaited. I thought it will get confirmed in a while. Now the flight has gone. I didn’t get any call from yatra. Neither they have a agent to call. I cant refund my amount.. only option to contact them is email.. which i didn't get any reply....

Helpful

Found this helpful?

I tried to book flights by yatra.com. money got deducted but no flight tickets had booked . No refund i received by the company...

Helpful

1 other people found this review helpful

1 found this helpful

Address: Bangalore

Regarding my flight details has not sent but i am seeing with reference it is showing for 18 th may but i have booked for 18 th feb 2023 please send my itenary for Bangalore Delhi flight for 18 th feb 2023 because it is only4 days left no one sent my itenary i am going to mentally stressed eventhough so many mail has been sent through email or Twitter no one responded...

Helpful

Found this helpful?

I book 3 flight tickets from Patna to Guwahati through my Bajaj Emi Card
"Booking reference id[protected]" on 10th February, 2023, but the tickets never got confirmed. When I enquired about the problem, I got to know that this is an ill practice of this company. Go through their instagram page. You will get many complaints in the comment section. They don't even respond to their customers. But now they have found me. And I wanna...

Helpful

Found this helpful?

At 7:55, I booked an Indigo Flight 6E-706, that is flying from Cochi International airport to Delhi international airport on 15th February, 9:20am - 12:35pm . I paid the amount Rs.9, 222 at 7:55 on 9th February. And then yatra website crashed. There has been no response, when i try opening my bookings tab, there are no bookings, absolutely no confirmation . Not been able to get back to the payment page. Kindly revert and help as soon as possible...

Helpful

Found this helpful?

Guys, Pls escalate this...the amount of 21, 004 was deducted and successfully paid to Yatra, however booking wasn't done on yatra mobile application. I need a call back asap at [protected].

Email - [protected]@gmail.com
Date of transaction- 8th feb 4.21 am
Booking reference#[protected]
Amount- 21, 004...

Helpful

Found this helpful?

I was booking a flight from Lucknow to Bangalore for 10
March 2023, I paid the whole amount by UPI but the payment screen showed failed and then my money also debited, no ticket confirmation from Yatra, kindly refund my money.
No. [protected]...

Helpful

Found this helpful?

Website: www.yatra.com

Hi,

I tried to book a train ticket from New Delhi (NDLS) to Amb Andaura (AADR) on 1/19/2023 from www.yatra.com. The payable amount got deducted from the bank however, I did not receive any booking from Yatra. I tried it the 2nd time as there was only 1 available seat, but again the amount got deducted with no booking. Both the payments has not yet been reverted back. Also not able to get through the customer service number....

Helpful

Found this helpful?

I am trying to book hotel through upi in yatra website and payment is successful in my upi app and money also deducted but it shown unsuccessful in yatra app and i can't even find that booking in booking history it is like i never even did payment in yatra app but my money is gone. i only have my statement histiry which can prove yatra deducted my money but didn't book hotel or even bothered to mail me if transaction is failed. i cant find...

Helpful

Found this helpful?

I have booked a return trip between Kol to Del on 17-19th Jan for Vistara airlines. It deducted total INR 18082 from my credit card but the ticket was never booked. It was a false PNR in the ticket and when I contacted airlines they mentioned that the money never reached to them. So it’s still staying with Yatra. I booked it on 4th Jan and today is 16th Jan. No refund or communication, nothing.
This company should be sued in consumer...

Helpful

Found this helpful?

I tried to book my flight ticket from yatra for Bangalore to Bhubaneswar but the money got debited and ticket did not got booked, and nither i got the refund of the ammount, and not able to reach out to the customer support as well after trying a lot, request Yatra team to initiate my refund asap.
Ref. No.[protected]...

Helpful

Found this helpful?

Booked flight tickets from Bengaluru to New Delhi for 25th January. The total price paid was ₹10825. Received a cancellation from the carrier, and yatra initiated a refund of ₹9815.
According to yatras policy, for booking cancellations by airline carrier, a complete refund will be initiated.
Please look into this, as I have got no response when contacted through other channels....

Helpful

Found this helpful?

Website: www.yatra.com

Dear Yatra Team,

On 11 Jan 2023 i made a payment to your account regarding booking of round flight ticket from Dimapur to Kolkata and Kolkata to Dimapur for 16 and 26 Feb. 2023. However after an amount of 16404 is deducted no confirmation or acknowledgement is given regarding the payment and confirmation of ticket.
Kindly let me know what is going on and when when will I receive the confirmation.

Thank...

Helpful

Found this helpful?

I have booked 3 tickets of 19547 the transaction was successful money was deducted but booking not done and the amount deducted and not refunded....

Helpful

Found this helpful?

I was booking a flight ticket on 9th Jan 2023. My UPI payment was successful and money got debited from my account but there was no booking confirmation on the portal. I am attaching the Gpay transaction status for reference.
I have also not received any notification from Yatra about whether the booking was failed or confirmed.
Please look into the situation and refund the amount as soon as possible....

Helpful

Found this helpful?

I have booked a flight ticket from Mumbai to Guwahati on 05.01.2023 at 11.39 Pm through Yatra. Com . After Making a successful payment of Rs 16952 through UPI I didn’t receive any Ticket nor any intimation from the company. Very Poor service and if I don’t get my refund soon I will lodged forgery case against yatra. Com...

Helpful

Found this helpful?

My money is debited & I have not received the ticket.
Refrence number :[protected]...

Helpful

Found this helpful?

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR