Submit a Complaint
Claimed

Zebpay Complaints & Reviews

www.zebpay.com
1
Updated: Dec 26, 2024
Complaints 458
Resolved
78
Unresolved
380
So far, so good. Zebpay is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Zebpay will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Zebpay

Having problems with Zebpay?

File a complaint and get it resolved by Zebpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Business & Finances
Zebpay

Recently resolved complaints

View all complaints

Most useful reviews

3
Can not debit funds
8
Regarding online payment through SBI
6
Fund transferred via IMPS debited from account and not credited to wallet

Zebpay reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
W
wayne wahi
from Chennai, Tamil Nadu
Dec 27, 2017
Report
Copy

zebpay not releasing withdrawal amount after 7 days

Address: 380051
Website: zebpay

Hi,

Team i have not received my amount on my account, amount is 80646. My mother is admitted in a hospital. She is suffering for interstitial lung disease. So i need this money as soon as possible. I already raise a ticket in zebpay ticket number is 658675 and 654291. Order number of withdrawal is w764695. Sir please rectify this issue as soon as possible....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mohammed sultan shariff
from Firozpur, Punjab
Dec 26, 2017
Report
Copy

deposit made through pay u money to zebpay from my bank account

Address: Bangalore, Karnataka, 560045
Website: www.zebpay.in

On 22nd december i made a transaction to deposit money to zebpay account through payment gateway of pay U money. The amount is deducted from my bank account and the amount is not credited to zebpay account. In the bank statement it shows transaction is complete and in zebpay account it is showing transaction failed. I am regularly raising a ticket to zebpay with my bank statement and reference number is [protected]IGACOZFSL4 but the problem...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jiten K Patel
from Aurangabad, Maharashtra
Dec 26, 2017
Report
Copy

transaction auto cancelled they say refund will be in 5-7 working days since 8/11/2017

Address: Ahmedabad, Gujarat
Website: www.zebpay.com

I am little skeptical about this company because they arent telling truth to consumers, a transaction was done on 8/11/2017 of 10, 200/- rs from my bank account, got a confirmation that they have received the amount but in a couple of minutes another mail pops up from zebpay telling transaction has been auto cancelled for no reasons why. It will be deposited in your account in 5-7 working days and till this date of 26/dec/2017 havent got...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sapan Shukla
from Pune, Maharashtra
Dec 25, 2017
Report
Copy

payment not received.

I did withdrawal on 30 november 2017. But I did not receive payment till 25 december 2017. No support from customer care.

I raised a ticket on 5 december but not getting a responsible response from Zebpay support.

For last 20 days I have been told account team is looking into this and they will let me know.
Zebpay provided me a reference number and asked me to check with my registered bank. I did that...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
GauravTiwari
from Bengaluru, Karnataka
Dec 23, 2017
Report
Copy

zebpay not releasing withdrawal amount after 16 days

Address: 560037
Website: Bitcoin exchange

Hi,
I had withdrawn 18250/- (Zebpay order # w594725) from my zebpay account to my bank registered in zebpay on 7th dec 2017. Today is 23rd dec and am yet to receive it in my account.
I had opened ticket # 553023 on zebpay, attached my bank statement, provided bank details afresh and yet support is unable to resolve this issue.
I need immediate assistance in resolving this and receiving my money back.
My registered...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
ananditashankar1609
from Vikasnagar, Uttarakhand
Dec 21, 2017
Report
Copy

not getting any response and support

Address: Mumbai City, Maharashtra
Website: Zebpay.com

I forgot my pin on 5dec 2017 so i was asked to reset my pin for which they had to send me a message with the link which they had to send after 24hours. I have got no message from the day and i tried to contact support customer care got no reply mailed them every day got no response just a automated reply. Now i just want to get my money in zebpay wallet back but don't know how would i. Tried everything their ticket system raised tickets when...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
Nitin.Kabra
from Raipur, Chhattisgarh
Dec 19, 2017
Report
Copy

holding my funds hostage since last 7 days. no response from the company

Address: Ahmedabad, Gujarat
Website: www.zebpay.com

I have done a transaction with them and withdrawn money from my zebpay wallet. I mistakenly entered wrong account number with them, so the fund transfer did not go through. They are doing kyc just for formality, they took a blank cheque for my bank account details and did not verify the details. I have sent the request for changing account details multiple times, called their customer support multiple times. All i get is please wait for 24...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gp121
from Tezpur, Assam
Dec 16, 2017
Resolved
Report
Copy
Resolved

not receive my deposit amount

Website: www.zebpay.com

On 02/12/2017 i have deposited rs.2500 to my zebpay account through a service provided by zebpay. My order #d1749970. But the amount is not deposited to my zebpay account.

The transaction status showing as a failed transaction in zebpay. If the transaction was not success the amount should be credited back to my bank account. But the amount is not credited back to my bank account yet!!!
Regards,
Uddhav gogoi....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Anil Suttar
from Noida, Uttar Pradesh
Dec 16, 2017
Report
Copy

withdrew

Address: New Delhi, Delhi, 110076
Website: support@zebpay.zendesk.com

I have raised the amount withdrawal request on 12th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 4 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action....
Helpful
Found this helpful?
1 Comment
Report
Copy
rrs274
from Mumbai, Maharashtra
Dec 16, 2017
Report
Copy

fraud company not refunding money

Hello,

This is a real urgent request and i would appreciate if my issue is taken on high priority basis. I have made a payment of inr 9500 deposit in my zebpay wallet on 30th november 2017, the amount got debited from my registered bank account but it didnt reflect on my zebpay wallet. I kept following up on zebpay call center helpline number for a couple of days but i didnt get a clear picture. After a few days of follow...
Helpful
Found this helpful?
1 Comment
Report
Copy
Y
yaar angle
from Delhi, Delhi
Dec 15, 2017
Report
Copy

send bitcoin but recipient not received

Address: New Delhi, Delhi, 110053
Website: Zebpay.com

My name mohd nooruddin my adhar no.[protected] my mobile no [protected] which is also registered on zebpay.
On dec 7 2017 i sended 0.05287724 bit to my friends account. Named as jeeshan his adhar no.[protected] & his mobile no. [protected].
When i send him immediately cut from my wallet but recipient didnt recive. Got confirmation mail and sms too given recipient also got sms comfirmation but didnt recieved.
There...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
swapnil zarekar
from Delhi, Delhi
Dec 15, 2017
Report
Copy

withdrawal request - w594726

I have raised the amount withdrawal request on 7th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 6 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action......
Helpful
Found this helpful?
2 Comments
Report
Copy
W
Web Host (Web Host Pune)
from Aurangabad, Maharashtra
Dec 14, 2017
Report
Copy

deposit fund not credited nor refund till 5 days over

Address: Pune, Maharashtra, 411015
Website: www.zebpay.com

Myself ajit sahane i recently pay 2500 + 48.36 = 2548.36 for bitcoin buy

Zebpay android app and 2 times transactions failed

Now - zebpay account - 2500 not credited & i am not receive failed transactions refund to my bank of india account

My bank ac - [protected] - check attached screen shot

Waiting for my refund - 2548.36

Date:11/12/2017 11:55 am
_br...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kushdawar
from Chennai, Tamil Nadu
Dec 13, 2017
Resolved
Report
Copy
Resolved

account got blocked after transferring the amount.

My account got blocked after transferring the amount. I have made several attempt to reset the pin. However it's blocking me again for 24 hours. Now i got blocked for 38 hours.

I have tried to call customer care. However my call is not getting connect to customer care nor they responding to my service ticket.

Service request# 584337, 554674, 546447.

My email id is [protected]@yahoo.com & mobile#...
Helpful
Found this helpful?
Write a comment
Report
Copy
R
RunningElectron
from Ludhiana, Punjab
Dec 12, 2017
Report
Copy

amount withdrawal

Address: New Delhi, Delhi, 110062

I have raised the amount withdrawal request on 7th dec 2017 on zebpay mobile app to my registered bank account with zebpay. However, its been more than 6 days now and amount not deposited to my bank account yet. I have raised multiple tickets on app as well as on their website, however no reply has been received yet. Customer care is also not so responsive and keep delaying the matter.
Please take some action....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hemesh333
from Mumbai, Maharashtra
Dec 11, 2017
Report
Copy

zebpay (balance) wallet deposit issues

I initiated deposit order of ₹ 5000 from zebpay ios app (For zebpay account in the name ashok sawakar with details as in attached mail pic.) and paid the amount through express transfer neft option on 4/12/2017.

Transaction ref no: [protected]
Order no: d1796373

Amount has been debited from my bank account. Transaction was successful.
Same day i received the mail for successful deposit of 5000₹...
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kandepalli Sree Kanth
from Bengaluru, Karnataka
Dec 9, 2017
Report
Copy

payment reference no invalid

Hi i have deposited 5000 rupees to zebpay bank account (Central bank of india account), but my deposit order is getting cancelled saying that reference no is invalid

I have uploaded correct reference no only but still they are saying its invalid

I have tried to reach zebpay customer support but they are not replying mails and not picking calls

Iam helpless please help and look into this
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
Y
yogarora
from New Delhi, Delhi
Dec 11, 2017
Report
Copy

refund not credited

Address: Ahmedabad, Gujarat
Website: Zebpay.con

I am waiting for refund into my bank account for 3 withdrawal requests -

withdrawal request #W569256 done on 4th Dec
Withdrawal request #w567312 for more than 90k
Withdrawal request #w566801

Zebpay have sent out email with wrong PNB account number.. after multiple emails and numerous calls to their call centre .. they have not replied and have not sent money as well

I have raised...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Malay Thaker
from Ahmedabad, Gujarat
Dec 9, 2017
Report
Copy

account is blocked

Hi my name is malay thaker.
[protected]@gmail.com

My zebpay wallet is blocked from last 3 days. I have requested thrice for resetting my pin. I have also received a message from zebpay that i will receive a link on my mobile number to reset my pin. But haven't received any message or link from zebpay. I have also sent mails and tickets to zebpay regarding above issue and tried to call them at least 10 times but they are...
Helpful
3 other people found this review helpful
3 found this helpful
4 Comments
Report
Copy
A
Anil G Soni
from Delhi, Delhi
Dec 9, 2017
Report
Copy

withdrawal not received into my account

Address: Bhopal, Madhya Pradesh
Website: www.zebpay.com

I have mailed to you a dozen a times for my withdrawal amount not credit into my account but i am not getting the matter where is my withdrawal

16 days completed but no money is received in the bank account.

The matter is pending with zebpay not giving me a positive response and a proper reply.
Still waiting for my payment...

Withdraw order #w500845
Reg. Mob no. [protected]...
Helpful
Found this helpful?
3 Comments
Report
Copy

Related businesses

SMScaster.com
1.8
(11)
Signet Crop Sciences India
3
(5)
Citrus Check Inns
1
(430)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR