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Full amount not refunded even after delivering rancid food
Amount not refunded and food not delivered
Unethical behaviour of delivery partner

Zomato reviews & complaints page 393

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S
Shilpa Darvesh
Nov 11, 2016
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No order delivery even after the previous payment

It is such a shame that even after doing the prepayment for the order, the order is not delivered. i received no communication from zomato ant it. i had to call the restaurant for my order status after 1.5 hours of placing the order. the restaurant tells me that they missed the order n now cannot deliver it.
It is a time when i cannot pay cod as i has no cash of "100" n "50"...
I called zomato cd n they just kept call on hold...
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N
nira.smart
from Kolkata, West Bengal
Nov 10, 2016
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Not delivered food after online transaction.

Address: Kolkata, West Bengal, 700156
Website: Zomato

I had an order on Nov 9, 2016 from an restaurant named Opt In.. Via Zomato around 9:20 pm. They took the order and promised to deliver around 10:20 pm which was paid online. It was night and nowhere to eat nearby. I had nothing to eat at home . Around 12 night they are saying (Zomato) the order cannot be delivered, before which I was continuously trying to track my order, and there was no definite response until 12. I am hungry overnight....
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Paromita Bhattacharya
from Mumbai, Maharashtra
Nov 3, 2016
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Mis guidance on order and fraud

Address: Mumbai City, Maharashtra, 400060
Website: Zomato.com

I had placed an order through Zomato on Nov 3, at 9 pm and they confirmed that the order was confirmed by the restaurant and was out for delivery. After 2 hours.. when I didn't get the order, I checked with the restaurant and they confirmed that there isn't any order received by them. On enquiring with Zomato, they are conviniently putting the blame on the Restro saying they canceled the order. This was a prepaid order plus at 11 pm at night,...
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Ebint676
from Bengaluru, Karnataka
Oct 22, 2016
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Cancelled the order after it was accepted and amount paid

Address: 560037
Website: Zomato

I had placed an order online on Zomato and did the payment online. After getting a confirmation from Zomato regarding the order, about 20mins later I got a call from the customer care saying that the order will be cancelled as the delivery boy is unavailable . I told them I can wait for some more time and still they were like "Sir, It's no possible for us to even deliver it later, as may be later we'll again have to cancel the order. They...
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A
Akshay Salian
from Mumbai, Maharashtra
Sep 17, 2016
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Employee cheat with money

Address: Thane, Maharashtra, 401105
Website: www.zomato.com

Hi Team

I am Akshya, from Mumbai, registered with Zomato 3 months ago, but the sales representative (Mr. Prithvi Sehgal) cheat me by taking cheque from me and without confirmation he deposited the cheque of Rs. 7360 (Seven Thousand Three Hundred Sixty only).

Also I complaint to Zomato HO but they promised me to refund the said amount which is undelivered till date....
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R
rajcustom
from Karnal, Haryana
Sep 3, 2016
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A small hole can sink a big ship.

Address: Panchkula, Haryana, 134109
Website: www.zomato.com

I had ordered food through Zomato on Sep 3, 2015. My order no. was 7427624. According to Zomato, I was supposed to pay Rs. 448 for my order after 10% discount that I was getting on ordering from Zomato, but the restaurant charged Rs. 495 for it. Restaurant's name is Gopal's Sector 8 Panchkula. Same day, I have called the customer care of Zomato. The person there told me that he will speak with restaurant and will get back to me, but he did...
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karma tshering
from Delhi, Delhi
Aug 31, 2016
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Deceiving customers and restaurant

Address: New Delhi, Delhi, 110037
Website: www.zomato.com

I placed an order it got accepted and after a while I get a call from Zomato saying that the food can't get delivered as there are no delivery guy available around the restaurant. It was okay until the restaurant called me asking me why the order is getting cancelled and this is the second time it's happened.
Apparently Zomato called the restaurant saying that the order is cancelled as the delivery location is out of range whereas...
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S
siddhi7292
from Mumbai, Maharashtra
Aug 30, 2016
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Delay in delivery

Address: Mumbai City, Maharashtra, 400053
Website: www.zomato.com

I was told that my order would be delivered by 12:44 pm. However, it was 1:40 and nothing! The restaurant said that the delivery guy left and met with an accident and came back but noone decided to tell me about it..my order was already paid for.

I asked zomato about it and they had no idea, and they just could not track it.
Horrible horrible experience handling deliveries.

I had to literaly ask them...
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P
Puneet2410
from Gurgaon, Haryana
Jul 3, 2016
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Food

Address: New Delhi, Delhi, 110017
Website: Zomato

Non delivery of food causing mental and physical harassment to elderly couple.

We ordered food for an elderly couple residing in Munirka who are over 75 years old. They need to take medication post having food and are dependent.

We ordered food from Zomato and their partner Rang De Basanti restaurant who failed to deliver food even in 2 hours instead of their assurance of delivering food in 45 mins.
br...
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S
sravan kumar p s
from Bengaluru, Karnataka
Jun 27, 2016
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Online order

Address: Bangalore, Karnataka, 560017
Website: www.zomato.com / www.towerofpizza.co.in

Guys, these so called online food order service providers are very pathetic that they have tie-up with roadside footpath restaurants called tower of pizza, vignan nagar/jeevan bhima nagar that both behave in the same way whose ever order on basis of amount they will deliver according to that, eg:if you have order for 400 & some body order for 350 they will deliver the minimum price ordered person for about 2hours which is of disgusting...
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R
rahulsagar17
May 19, 2016
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2 hrs 30 min late food delivery

Address: Bangalore, Karnataka, 560095
Website: Zomato.com

Placed an order with zomato order app (Check attached pictures) on 18th may 2016 with relish restaurant, new bel rd at 9:00 pm. The order was supposed to be delivered by 10:35 pm as shown by the app (Although the app says they take 45 mins for delivering, so god knows why the hell did they need 1 hr 35 mins). Anyways, tried chatting with a couple of customer care executives through the app. Both of them said, they'll revert to me with the...
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Sovit Jaiswal
from Hyderabad, Telangana
Apr 28, 2016
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Zomato online order (order no: kewpkq) not delivered and harassed and abused by zomato delivery guy

Address: Ranga Reddy, Andhra Pradesh, 500084
Website: www.zomato.com

Hi team,

I had placed an online order with zomato mobile app for restaurant- punch dhaba (Order number: kewpkq) at 7:36 p.M. After an hour, i.E. 8:30 p.M, i tried to reach the delivery guy and he told me that he already delivered it to a person in my building, not even bothered to ring and come to my flat. He told me that he delivered the order to a person he met in my society lift. When i told him how he can give the order...
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Aditya Parasher
from Bengaluru, Karnataka
Mar 1, 2016
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Online Food Ordering

Address: New Delhi, Delhi, 700156
Website: www.zomato.com

I ordered two veg pizza from Zomato app (online ordering) both showing as green symbol. But I was delivered one veg and one chicken pizza. After having it I realized it was chicken. I am a pure vegetarian hence fell sick after having that non-veg pizza...
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R
Rocky Dcruze
Dec 1, 2015
Sep 14, 2022
This thread was updated on Sep 14, 2022
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Did not pay my salary and forced me to resign

Address: New Delhi, Delhi, 110059
Website: WWW.ZOMATO.COM

Hi sir my name is rocky mark dcruze i was employed at zomato gurgaon. I was working pretty good in this company, in the month of oct 2015 my grandfather had expired, where i had to take a long leave which i had informed the same to the company, as the company says that if any emergency is there in the family yes we do allow leaves, i came back to the company where my previous team leader understood my problem. Since then i was working properly,...
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11 found this helpful
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R
Rahul Jotwani
Jul 14, 2015
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REFER AND EARN BIG FRAUD

Address: Jaipur, Rajasthan

So sir look st this fraud company i openef their application for ordering food onthe left side i found of optin of get free meals i opnd it its showing dt refer friends and give them 100 zomato credits when they use your code whenn when they use that 100 rs in ordering you will get 100 too den i shard link to all my whatsapp and facebook buddies After 5 minutes my friend said dt there is no option of promocode during signup I checked...
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P
pahwaarun
from Ghaziabad, Uttar Pradesh
Aug 24, 2013
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Chicken Lollipop

Website: www.zomato.com/ncr/chawlas-2-indirapuram-ghaziabad

Hello Team,

I am a regular customer of Chawlas-2, Indrapuram, Ghaziabad. They have my all details and no doubt they have good food, but today I ordered One Chicken Lolipop.. first they denied but then agreed for that. Received the order but, when I consumed it after half hour it was roasted too much nthg to eat.. all roasted too much.. I called them but they were busy in taking order and then they cut my call only because they...
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H
himanshukholi
from Mumbai, Maharashtra
Apr 13, 2013
Mar 12, 2023
This thread was updated on Mar 12, 2023
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threat against listing

Address: Chandigarh, Chandigarh

Indian website such as Zomato.com has finally woken up to the menace of ‘paid news’ culture in online media. During the meet of the Restaurants owners in Chandigarh during the first week of February, the issue of paid news was officially discussed with serious concern. To feed these website, owners normally earn unbilled amount and paid to these websites in the form of cash. Business school usually teach about create the need of the customer...
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