ACT Fibernet — ACT Fibernet Delay in installation

ACT Fibernet — ACT Fibernet Delay in installation

J Jeevan Jagadeesh Jul 9, 2020

Hi I requested for a new ACT Fibernet connection, Mr Venkat processed my request and I made the payment on[protected]. Payment credited on[protected] On 1st july 2020, one of the technician said Server needs to be installed and it will take 2 days. After that no one came for installation. I tried calling/WhatsApp Mr Venkat no response (does not pick call nor responds to my messages) I have to call Customer Care everyday to get updates, from past 3 days they are saying it will take 2 days. I dont know, when that 2 day will come. Very pathetic service provided. I am thinking to cancel my request, refund my money. +0 photos Was this information helpful? No (0) Yes (0)
ACT Fibernet customer support has been notified about the posted complaint. Jul 10, 2020 Updated by Jeevan Jagadeesh On 8-Jul-2020 they said it will take max 2 days for the installation. On 10-Jul-2020, they say it will take another 3-4 days. Worst part is the say, they will get back, but no call. We have to call customer care for every instance. Worst experience. I requested for connection cancellation, i get a message stating in another 48 hours they will reach out to get my bank details. I don't believe they will get in-touch with me to get my bank details for refund.
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Jeevan Jagadeesh

Jul 13, 2020

I applied for Hathway today[protected] around 12:30 PM, by 7 PM got my connection installed.
Very GOOD Service HATHWAY provides. Less than 1/2 half for installation.
Support also very very good.

Thumbs up for HATHWAY -- Speed also, has promised - 94MBPS download, 59 MBPS upload

Would not recommend ACT to anyone.