[Resolved] ACT Fibernet — auto deduction from credit card

Arun222cool

from Visakhapatnam, Andhra Pradesh

May 22, 2018

Address: Visakhapatnam, Andhra Pradesh, 530017

Account no[protected]
Location: vizag

Without my approval last month payment got deducted from my credit card by act, i have raised the complain last month and act team confirmed their will be no auto deduction but surprisingly even this month the payment got deducted.

1. With out my approval how is act taking money from the card.
2. After confirmation last month, how can act make another mistake
3. For last 2 days i have been trying to reach customer service to understand and way forward but couldn’t reach any person after calling 6 times, always call on wait for 30 min.
I sent mail to support team and their is no response for last 48 hrs. Sent reminder today.

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Jun 26, 2018

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

May 23, 2018

ACT Fibernet Customer Care's response Hi Arun,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

Verified Support

May 25, 2018

ACT Fibernet Customer Care's response Hi, we believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance you can contact us on[protected] or Helpdesk.[protected]@actcorp.in.