ACT Fibernet Complaints & Reviews

I recently subscribed to ACT Fibernet at Chennai Pattinam Apartments, Ammapettai, with high expectations based on my past experiences with ACT. I paid ₹3000 in advance for a 3-month plan, but unfortunately, the service has not met my needs.

In the past two weeks, we've spent more time raising tickets with ACT than actually doing our work. I faced repeated connectivity issues — two significant downtimes each day,...

I made the new connection payment on 6/3/2025 for the new Broadband connection. The sales team was behind me for making the payment instantly with back-to-back calls with a commitment that the installation would happen on the same day. This didn't happen, and the next day, two guys cam, e went to my terrace and told me we needed to install a box so for that another team will come and left. Till now I'm following up each and everyday...

I recently visited the app to upgrade my package and when I clicked on a Plan called Premium Mesh which shows me Wifi Router Image saying 'Included' and hence I decided to opt for this package and paid the amount 16815 for 10+2 Months. Now what your educated and intelligent guys did is they adjusted my current package 15369 amount from this upgrade package amount I paid and the rest amount was credited to my ACT app.
I was...

I moved on to a new house and wanted my ACT Fibernet connection also shifted to the new location.
This new location is just few meters away from current location
When I try to raise a Service Ticket for this, I get an error asking me to try after some time
I tried multiple times still I encounter the same error
Then I called the customer care number to help
I was connected to one Swathi
Swarhi again...

HI,

I'm unable to connect to Act internet since yesterday. Request you to please fix asap.

Thanks
Suma
[protected]...

I had an ACT connection of 6moth plan and renewed it again, and due to the feasibility issue of placing the junction box the disconnection of it has been raised and accepted on Dec30-2024 after couple of followup's.

During that time it has been promised that within 7 to 10 days router recovery shall happen, and after that only the refun amount shall be intiated and that would get completed in another 7 to 10 days.
br...

I booked the connection on December 31st 2024 online using their app and paid the 6 months advance rental plan of 400Mbps. They call to get the online document collection and confirmed the payment is done. After that, nobody contacted me till now and I had to book a new connection with different provider.
Now whenever I call, they say the workorder is still open and till it's closed, I won't get the refund. This is ridiculous. How...

Hi, In the entrance of our street the ACT broadband wire is hanging very low and the school van' s and other heavy vehicles are not able to enter the street. This is causing difficulty for many people in the surrounding. Please arrange the technicians to fix it immediately....

Dear Sir/Madam,

I am writing to formally lodge a complaint against ACT Fibernet for unethical practices and fraudulent behavior regarding my internet connection.

Details of the Incident:
Service Provider: ACT Fibernet
Used ID:[protected]
Account Number:[protected]
Service Activation Date: 12th September 2024
Amount Paid: ₹1, 943 for 3 months of service
Ticket Numbers:
SR[protected]
SR[protected]
SR[protected]
SR[protected]
Since the activation of my service on 12th September 2024, the internet connection has never worked. I have raised multiple complaints via customer support, but no resolution has been provided despite my numerous follow-ups. These interactions include phone calls, messages, and chats, all of which have gone unresolved.
On 29th September 2024, after missing an important meeting due to the non-functional connection, I requested the disconnection of the service and a full refund as per ACT Fibernet’s 29-day refund policy. However, despite several requests, ACT Fibernet has neither disconnected my service nor processed the refund, which leads me to believe that they are intentionally delaying the process to push past the refund window and avoid refunding my payment.
Associated Individuals:
I was assisted in setting up the connection by Abhay Srivastava (Contact Number: [protected]). Additionally, the dealer who referred me to ACT Fibernet, Satish (Contact Number: [protected]), has also been involved in fraudulent behavior, falsely advertising the quality of the service and refusing to assist me in resolving these issues.

After reviewing customer reviews online, I have come across numerous complaints of similar nature, which indicates that this may be a pattern of fraudulent behavior.
Request for Action:
I kindly request the following actions to be taken:
Immediate disconnection of the ACT Fibernet service.
Full refund of ₹1, 943.
Investigation of Abhay Srivastava and Satish for their role in facilitating this fraudulent behavior.
Investigation into ACT Fibernet’s business practices, as it seems they are engaging in unethical and deceitful conduct with many consumers.
Attached Evidence:
Screenshots of communication with ACT Fibernet support.
Payment proof and service documentation.
I request your immediate intervention and action in this matter.

Thank you for your attention to this matter.

Sincerely,
Namrata
Contact: [protected]

I was asked to pay 6 months advanced by the sales people to get the connection in 24hrs done but it’s been more than 48hrs I haven’t received any update from the sales or the area head/lead. They are clueless about the status and the chat support is the most unprofessional. They cut the call in between and do not even care to listen to the consumer.
Persons of contact:
Rajashekar (sales)- ‪+91 87126 02531‬
Naidu (team lead) - +[protected]

MY ACT Subscription Details :[protected] &[protected]
I am writing to formally lodge a complaint against ACT Fibernet, with whom I have had two internet connections for over five years. My services were abruptly terminated by ACT Fibernet on February 25th, 2024, citing issues with the communication cabinet installed near our building.

Following the disconnection, a representative from ACT Fibernet visited my residence...

I have act fiber internet with plan of 50 Mbps but I m getting 10 to 15 Mbps speed which is not acceptable any how. I have asking from last 8 days I have raised ticket but not one responding, so if they can't provide service I need my refund money any how.
Ac[protected]
Ticket no:SR[protected]

ACT broadband promised Rs. 50 credit for junction box when they installed in my apartment. I am ACT customer since 2020. Recently for last 5 months the credit was suddenly stopped without any intimation or a formal communication.
This is NOT ACCEPTABLE on ACT's part by cheating a customer like this.

On March 3rd 2024 I moved to a 400 MBPS plan for 6 month and paid the amount.

I was getting the same speed of 300 mbps as per my previous plan.

When contacting support, they do basic troubleshooting and speed is still the same. Support team further told that my router only support speed of 200, above that it cannot provide. I informed agent to make changes so that I get the router delivered.

Today...

Dear Team,

Last Friday I lost the Internet connection to my home, I was waiting and raised a complaint on Monday 22nd April, Still it was not resolved.
Daily am calling them for resolution, they will say it will get fixed in 2 hours, but not getting it fixed.

The issue was junction box, and they are unable to place it somewhere and they are delaying it from one week.

I am frustrated with...

The service NEVER offers consistent connection. It says on their website that you'll get 24/7 connection.
I've raised countless tickets in their app but the issues are recurring.
What's the point if you have to end up using your mobile data anyway.

ACCOUNT No :[protected]
Invoice Date : 01-MAR-24
Due Date: 31-MAR-24
Due Amount: 3726.77

Dec 15th 2023 the Junction board unit and the connection were disconnected by your technical people of ACT. Still the connection is mentioned as retained until Apr 2024 and dues of payment is raised.

Why should one pay when no service was provided for the period of Jan to March 2024. Already the advance was paid for the six months period of Oct 23 to Mar 24. The usage details of my account and the connection in my building can also be checked if anyone wants to visit my building.

Refund Ticket (SR[protected]) raised and escallation team suggests that a waiver shall be considered only on renewal of connection. This is ridiculous and non-complying to proper consumer customer services when the connection is already disconnected with no refund.

I have requested for New ACT Fiber net connection on 2nd April, Finally they contacted me for installation and then they said need to fix new junction for location, then I said ok, till now they have not finished my installation, They are only giving fake information, No one responding properly..

No Proper Management

Good evening I am using act fiber net basic first time in 6 months it good after 6 months I can't pay bill in time my payment got late I gone to Bangalore one to pay the bill rs.439 for one month 800 GB I conform I call them and said payment successful and the agent said ok sir tanks for the payment now it's only 15 days my account have suspended without any reason why act fiber net is scamming to has i well compliant in cyber-crime if my issue well not get solved I am hoping that my issue well get solve

thank you!