[Resolved]  ACT Fibernet — bill paid but still account suspended

Address: Hyderabad, Andhra Pradesh, 500028

I have done the payment of rs: 7670 for my act fibernet connetion a-max650 on 11th sept. 2017 using net banking from my sbi a/c,
The amount has been successfully debited from my bank a/c, however, the same has not been credited in the act records, ihave been following up with act helpline no. Since more than 15 days now, but in vain, i managed to log a complain tkt no. [protected], it was closed without my information & my internet connection was suspended.
I again managed to send an email to nodal officer with my problem, i was given another tkt no. [protected], still novaction has been done,
I request the concerned person to look at my case & get this resolved asap.
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Nov 25, 2017
Complaint marked as Resolved 
customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2017
ACT Fibernet Customer Care's response
Dear Valued Customer,

We are sorry to know about this, we will look into your issue and get in touch with you.

Regards,
ACT Fibernet
Verified Support
Oct 21, 2017
ACT Fibernet Customer Care's response
Dear Valued Customer,

Your mentioned grievance has been resolved. For further queries, you can contact us on[protected] or [protected]@actcorp.in.

Regards,
ACT Fibernet
 
3 Comments

Comments

Act fibernet paid monthly bill still showing as account suspended

Paid the monthly bill still showing as suspended act account number:[protected]

Paid the monthly bill still showing as suspended act account number:[protected]
Due date is 15th March but paid bill well in advance by 1st march 2020.
Kindly address this asap attached bill for reference

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