ACT Fibernet — cheating customers who pays in advance.

Address: 501401

Website: www.actcorp.in

I took act fiber connection on april 17th subscribing to a-max 650 yearly plan which should offer 350 gb extra data which i didn't get in my account. I have paid 9200 rs (Includes gst tax) in advance, registered complaint with customer care.

Complaint request no : [protected]

Its been pending since 10 days and when i called customer care and i have been informed that i will be getting a call from sales department. As informed by them i did get call from them through a landline number after 2 days, but they disconnect the call immediately after answering. Then i again called customer care and informed about this. Again i have received call after 2 days and same thing happened call has been disconnected immediately after answering. I have waited for an hour and no call received again.

Then i called customer care again and i have received a call after 2 days from same landline number and this time i can hear them typing the keyboard and background sounds. But they didn't even say hello and not responding to me. And disconnected the call after 1 minute. There is no option to call back the landline cause it is busy always.

This is really annoying and cheating the customers in intellectual way of stating the customer has disconnected the call.

Why do i disconnect the call when the lose is for me. Why there is no option to contact sales department directly.

Never subscribe to any long term plan with this company. There is no way you can contact sales department directly. A good way to loot customers and they will never provide resolution for any lose of your valuable money.

I have shared the plan details in attachment which offers extra data for subscribing yearly plans, pamphlet has been shared by sales agent when i payed my bill in advance. And customer care says they have no idea about the plan which offers extra data. Cheaters for a reason. I have called customer care over 15times, they never transfer call to nodal officer/manager. I dropped a mail to nodal officer and i never got any reply.

My details
Account id :[protected]
Complaint number : [protected]
Contact number : [protected]
Email id : naveen. [protected]@gmail.com