ACT Fibernet — facing problem with act connection

Address: Hyderabad, Andhra Pradesh, 500008

Hi my act account id is[protected], i am taken a new connection on[protected], which was charged by act rs. 3585, for 6 months plan, but i get only service one day by act, after which they are not give services, i am asking them for the disconnection of services and refund my money due to not providing services properly, but the act team never respond properly return my amount, when ever we write a mail or call they said it will took 3-4 days, but now its almost 15 days still i am not get refunded, and they continuously irritating regards my refund. Can you please help me sort out the issue.