ACT Fibernet — false commitment on initial setup

hari558

from Hyderabad, Telangana

May 19, 2018

Address: Rangareddy, Andhra Pradesh, 500072

Applied for act fiber on[protected] at 11:40 am ist made a payment of rs.4378.00 for 6 months subscription and provided 24 hours timeline to complete simple wiring from house top to 2nd floor as the act box was already setup on top only needed was to use one of the ports for wiring.

Till date no one showed up for wiring as it has already crossed the 24 hour timeline as per commitment.

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customer support has been notified about the posted complaint.

May 19, 2018

Updated by hari558 My account id:[protected]

May 20, 2018

Updated by hari558 It's been past 48 hours and no updates on wiring yet, seems that they will work only if they want to do it when they have time to do it.

May 20, 2018

Updated by hari558 At 09:49 AM dated May 20, 2018 I received a message stating confirmation of successful installation but none showed up for wiring yet.

May 20, 2018

Updated by hari558 While calling customer care I receive the same statement stating that they will get back to me within 24 hours. This is getting over my head, I think of going legally now as it past 48 hours and no update every time same response "WE'LL GET BACK IN 24 HOURS"

May 20, 2018

Updated by hari558 I already wasted lot of money for 6 months subscription and behind paid customer service number, I really need compensation for this hassle and mental stress which I'm going through due to ACT team.

May 29, 2018

Updated by hari558 First reply to these simple questions
1. when did I purchase the new connection?
2. When you guys did the wiring.
3. How many time did I called you guys including your paid customer service number.
4. Why did your manager speak rudely over the call to a new customer?
5. When did you guys update the complaint.
6. No update on the compensation yet.

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Comments

hari558

from Hyderabad, Telangana

May 20, 2018

No supervisors are available. While calling customer support every time they say all supervisors are busy on other calls. Is that all customer reps are sitting and only supervisors are attending the call.

Complaint no:[protected]

ACT Fibernet Customer Care's response, May 24, 2018

Verified Support

Hi Hari,

We regret the inconvenience caused. Please be assured that our team is looking into this.

Regards,
ACT Fibernet

hari558's [Complaint's author] reply, May 26, 2018

Oh please stop giving auto responses, and resolve the issue

ACT Fibernet Customer Care's response, May 28, 2018

Verified Support

Hi Hari,

We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance use our Mobile App (http://is.gd/actapp ) or mail us on: [email protected].

Regards,
ACT Fibernet