ACT Fibernet — Gx box

ACT Fibernet — Gx box

S syed.moosa866@gmail.com Aug 27, 2020

I am also going through same. I paid act 2500 on 16th Aug and till now no one showed up to install the gx box. I am working form home and it’s important for me to have uninterrupted internet. Before paying I confirmed with the customer care that the box will be installed at the location in 72 hrs. When that not happened i called up customer care, again they opened a ticket and informed that it will be installed in 72 hrs. The ticket got closed with out the installation after 5 days. I called up again they opened a new ticket on 24th aug. Yesterday i called by to express my frustration the rep said she will escalate and have a supervisor call back in 4 hrs. As expected no one called nor my issue is still resolved. This is frustrating i am only keeping it with act because there is on other ISP in my area. +0 photos Was this information helpful? No (0) Yes (1)
ACT Fibernet customer support has been notified about the posted complaint. Verified Support Aug 28, 2020 ACT Fibernet Customer Care's response We will arrange a call back from our concerned team. We regret the inconvenience caused Aug 29, 2020 Updated by syed.moosa866@gmail.com I wait for 10 min to connect to a support executive then he place me on hold for another 5 mins and disconnects call. Then i called again they did the same discounted the call. Either its an issue with airtel network which I doubt or your representatives are just hanging up on me. Aug 29, 2020 Updated by syed.moosa866@gmail.com No one called me yet... whenever i call customer care they say this is in process and it will be resolved in 24 hrs. I asked for a escalation and requested to speak to a supervisor they said someone will call in 4 hrs. No one called back. You just dont care. I dont want Call backs i want a technician at my door right now to install the gx box thats all. Aug 30, 2020 Updated by syed.moosa866@gmail.com I am still waiting for a call back.
1 Comment	Share
Submit Close

Related ACT Fibernet reviews

View all 4537 ACT Fibernet Reviews

Comments

syed.moosa866@gmail.com

Aug 29, 2020

No one called me yet... whenever i call customer care they say this is in process and it will be resolved in 24 hrs. I asked for a escalation and requested to speak to a supervisor they said someone will call in 4 hrs. No one called back. You just dont care. I dont want Call backs i want a technician at my door right now to install the gx box thats all.