ACT Fibernet — internet connection false promises by act fiber for old customers

bobby

from Hyderabad, Telangana

Aug 16, 2018

Address: Hyderabad, Telangana, 500003

I had reactivated my internet connection on 26.01.2018 for 6M + 2M free plan, They had charged rs 2791/- . They told me it will works till 26.09.2018. But now they disconnected my connection today. They have given a false commitments. They cheated me. We have all sms in my mobile. They also accepted we promised to for 6M +2M. But 6 months 20 days, ACT fibernet de activated my connection, had to call up the customer care and explain them, they told me we dont have the plans like 6M + 2M, but you pay for more 4months then you will get for next 6M. How will be-leave those words...

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Comments

Priya Ranjani Das

from Visakhapatnam, Andhra Pradesh

Aug 17, 2018

I have the same issue. I was promised for 6M + 2M and, I paid for it starting 19 July '18. Which means, I am supposed to have the connection until 19 March 2019.
However, in the bill, I see the end date is 20 Jan 2019. I have raised several questions to the ACT personal who provided the connection. But have not received any response yet. The customer care number keeps me on hold for more than 30 mins which is quite frustrating. So I eventually wrote an email to both Help Desk and Nodal Officer, and still have not received a response. I personally feel cheated here in Vizag. I did not have any issues when I used ACT in Bangalore.

Customer ID:[protected]

ritesh88sharma

from Bengaluru, Karnataka

Aug 20, 2018

I have taken ACT Fibernet and paid 3 months advance rental. I got my account number on 13th of Aug and same day I got call from ACT installation team but that time I was in office, so I told to that guy come after 4:30 and do the installation. But today's is 15th Aug and installation is still not done.

Thanks
Ritesh Kumar Sharma
[protected]