[Resolved]  ACT Fibernet — service and their sales person

Address: 500043

Website: actcorp.in

I have taken a new connection with the following details:

Registered number : [protected]
Address : villa no. 31, dream one, gagillapur, quthbullapur, hyderabad – 500043.
Application filled : 10 apr 2018.

While filling up the form i have requested your sales executive mr. Pradeep ([protected]) to get the cabling and the activation done on the 12 apr 2018 (Saturday) as i will be at home and on 12th when i called up ur executive he said the team is not available and by the end of the day they will arrange some one and get the connection done. After that in the evening after my repeated calls from different numbers he has stopped answering my calls. At that time i called up the customer care and escalated the issue and spoke to mr. Prudhvi and he assured me that they will get the connection done on the 13th even though it is a sunday. Again on the 13th i. E. On the sunday i called up the executive several times and their was no response from the sales executive. Again i called up the escalation team and this time it was mr. Srinivas as it mr prudhvi was not in office and the call was at around 11:30 am. This time srinivas had kept me repeatedly on hold and in total i was on call for nearly 1 hour or more than that and during this time was simultaneously trying to ur executive also and this time he answered the call after almost 50 calls and it was the same old story from ur executive. And again mr srinivas assured me that i will get a call from the installation team in 1 hour time which i am still yet to receive.

Today again waiting till 3 pm i called up ur executive from another number and this time for the very first time he called me back and it is the same old story that the team is not available (This is from ur escalation team mr. Srinivas who called me back after i gave a call back request) & the reason this time is the box which was installed is full and another box has to be connected now and it will be completed today and the connection will be given tomorrow.

I request you to kindly look into the very unprofessional responses from your team and due to this i am getting skeptical now as how will be the connection and the speed and the browsing.

Hope the issue will be resolved now.