ACT Fibernet — Want refund due to not provided service

Address: Siddhidhata Aavika vandematram gota

I have act fiber internet with plan of 50 Mbps but I m getting 10 to 15 Mbps speed which is not acceptable any how. I have asking from last 8 days I have raised ticket but not one responding, so if they can't provide service I need my refund money any how.
Ac[protected]
Ticket no:SR[protected]
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    ACT Fibernet Phone
    +91 91 2121 2121
    +91 72 8899 9999
    ACT Fibernet Address
    Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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