Claimed

Adidas Complaints & Reviews

1
Updated: Nov 28, 2024
Complaints 1046
Resolved
161
Unresolved
885
Contacts

File a complaint to Adidas

Having problems with Adidas?

File a complaint and get it resolved by Adidas customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Adidas reviews & complaints page 3

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Mairuddin
from Luckeesarai, Bihar
May 24, 2023
Report
Copy

About return

I have brought you a shorts but this is very large
I have processed to return option but nobody came to pickup...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
guptam39
from Delhi, Delhi
May 22, 2023
Report
Copy

Not processing refund of Rs 4500

I have placed return of 3 products under 2 different return IDs. adidas team picked up 2 products on 30th April and their delivery partner marked it under wrong return ID. It has been more than 20 days since when I am requesting the team to initiate refund for the 2 products they have received. But Adidas is such a fraud and scam site that evety time I call them, I have been asked to wait for next 3-4 business days stating that ohr delivery...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Ndix
from Ghaziabad, Uttar Pradesh
May 22, 2023
Report
Copy

13k shoes gets torn apart!! Poor quality from Adidas!!

Website: www.adidas.co.in

I purchased my shoes on 24th July 2022 from Adidas store in Indirapuram from Shipra Mall Outlet.

This is very surprising to see in just the last 8 months and despite not using shoes much, the shoes have been starting to tear away. It is very disappointing to see such quality shoes from a renowned brand like Adidas.

After multiple failed attempts to reach the customer service team, I visited the store a couple...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Samarkadu
May 21, 2023
Resolved
Report
Copy
Resolved

Not getting refund even after return

I purchased a pair of adidas shower slides but it came in small size so I returned the product but I have still not received my refund they said in email the refund is initiated but they didn't ask my bank details I am worried please do something about this scam...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
P
Piggggyyyyy10
from Jammu, Jammu and Kashmir
May 20, 2023
Report
Copy

Refund link for bank details not sent

Address: Haryana
Website: Adidas

I purchased a tshirt order no.AIN03136251 on 12 may 2023 and got it on 15 May 2023 .But due to size issues I returned it and the parcel was returned to the warehouse on 19th May 2023 .With the quality check being approved I got the tax credit notice also and the company ensured the refund has been approved. But I didn't get any link yo fill my bank details for the refund.so kindly look into this matter as I am having Major inconvenience due...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Piggggyyyyy10
from Jammu, Jammu and Kashmir
May 20, 2023
Report
Copy

Refund link

Address: Haryana

Dear Adidas On 12 May 2023 I purchased a tshirt and received it on 15May 2023 .But I wanted to return it as the size was an issue.So my order got returned to the warehouse and got approved for a refund as I received a tax credit note also.But my made of payment was cash on delivery and the link was not sent to me where I have to fill bank details so how I get black my refund....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shravan_jhai
from Hyderabad, Telangana
May 19, 2023
Report
Copy

Received wrong product from adidas

Website: www.adidas.com

I have received wrong product and raised a complaint for the same as well, it’s been more than a month. Still did not receive any update from adidas, I did not except this type bad experience from adidas team as its international brand.

This is how adidas cheat online customers? I have paid 3500 it's not a small amount for me. if there is a mistake from my end, I can understand but you sent wrong product, right?
br...
Helpful
Found this helpful?
Write a comment
Report
Copy
F
Fadil Fazal
May 18, 2023
Report
Copy

Refund not come

I have placed order for rupees 3569.67 on May 1st. The product was small so I returned it. It was picked up from me on 10th of May. However after 9 days I still have not issued the refund. They are saying they will refund it only after the product reaches warehouse. But it still has not reached. Please give me a solution....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajever
from Bengaluru, Karnataka
May 18, 2023
Report
Copy

Order NO: AIN02931932/ ART # GB2718 . Quality issue with the shoe

I bought a Tennis shoe for Adidas online and the shoe torn away from sides for 2-3 days

Date of Purchase = 2/4/2023
Date of Delivery - 2/10/2023(Approx.)
Quality Issue with reported - 2/13/2023(Emails from emails ID - [protected]@gmail.com)
Number of time called the customer care - 12 times

In spite of continuous follow and raising quality issue with shoe, I only get to hear that' WE ARE...
Helpful
Found this helpful?
Write a comment
Report
Copy
I
iamhgupta
from Bengaluru, Karnataka
May 17, 2023
Report
Copy

Return is not completed. No response.

Address: Bengaluru

I ordered an item from Adidas (Order ID : AIN[protected]. I returned the item and adidas team failed the quality check. I got an email that the product will be dispatched back to me.

It's been 15 days since I am following up but with no response. Their customer care executives are giving different responses everytime....
Helpful
Found this helpful?
Write a comment
Report
Copy
R
Rash19
May 14, 2023
Report
Copy

Adidas Ultra boost purchased on 29 March 2023

Address: adidas | FF-17, Viviana Mall Eastern Express Highway, Pokharan Rd Number 2, Subhash Nagar, Mumbai, Maharashtra 400606

Dear Team,
We would like to bring to your notice that we have raised a complaint against the product exchange or return as the shoe is not comfortable to wear the arc of adidas Ultra boost is not perfect to my son's foot hence we want to exchange or return the product. We did follow the T&C as per guidelines. Staff said they can't accept shoe as it's not in wearable condition. Initially they said product is out of exchange validity...
Helpful
Found this helpful?
Write a comment
Report
Copy
Address: Adidas India, Plot no. 53, Institutional Area, Sector 32, Gurugram, Haryana 122018, India

I purchased a pair of sandals for my son from the adidas website on the 3rd of May 2023. I had shared our house address in kozhikode, kerala, India and given my spouse's contact details as well when placing the order. Yesterday (6th may), my wife got a message informing her that the shipment is out for delivery and it also mentioned a code that she is supposed to share with the delivery guy. Within minutes she also gets a message from adidas...
Helpful
Found this helpful?
Write a comment
Report
Copy
Website: www.adidas.co.in

I had ordered a product from adidas mobile app with order id AIN03015186 .I have raised the return request of the same on 21th april 2023 because of size issue. Since than no one had showed at my door to pickup this order. I have also called adidas customer support multiple times, every time they have same answer i.e wait for 2 days.

Please help me in getting my refund and return of this product

I have paid...
Helpful
Found this helpful?
Write a comment
Report
Copy
G
gyaneshpareek
from Sikar, Rajasthan
May 6, 2023
Report
Copy

Refund not initiated for the product which is returned

Address: lot No. 53, Sector-32, Institutional Area, Gurugram, Haryana-122001

Hi Team,

I have purchased LITE RACER BYD 2.0 SHOES GZ2833 from addidas.co.in online on 24/11/2022. I had placed the order on 24/11/2022 and received my order on 30/11/2022. The order Id is AIN02224278. However, upon receiving the product, I found out the size fit issue and also the product was not looking nice on my foot.

I returned the product on 09/12/2022.

I filled the Bank details form...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
angadburjsandhu
May 4, 2023
Report
Copy

Never received a refund been more than 1 year

I ordered a pair of shoes from Adidas online, from the official website only, the order was for ₹3 599.50, it was an order of more than 2 items, the other 2 items were also returned and I received a refund for them, but it has been more than 1 year and I never even got a reply from the adidas customer support, my order ID was AIN00015340. I ordered this around 14the September 2021....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nirmal Kumar Chaturvedi
May 2, 2023
Report
Copy

Refund for shoes return

I have ordered adidas runfalcon 2.0 shoes on 12 th april and due to size issue i returned them on 14 th april. They told me to wait because they want to do quality check and after that they will provide refund form.when i called them on 17 th april from my side then they provided refund form and i submitted on 17 th april. They are claiming to refund all money in 7-14 working days.
On 27 th april when i called them they told me that...
Helpful
Found this helpful?
Write a comment
Report
Copy
Website: Www.adidas.co.in

This is in regards to the product GV6912 Golf shoes purchased on 16th Apr from One of the authorised adidas stores in Orion mall Brigade gateway Dr Rajkumar road Malleshwaram west, Bangalore.

The product is purchased for 10, 999/- however the same product was on 30% off on adidas website.But the store does not have any clue about this discount on the product as per adidas website. This is the first time experiencing such a...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
anil.bilawala
from Mumbai, Maharashtra
Apr 25, 2023
Report
Copy

Returns and Refunds

I had initiated a returns of the above order online, however the pick up service provider cancelled the pick up without any prior intimation. Following the cancelled pick up I have called the customer service couple of times to reinitiate the returns however even after 15 days, the return has not been completed and when I requested to speak to the supervisor, the customer service agent, Vinay, refused to transfer the call.

It...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
anil.bilawala
from Mumbai, Maharashtra
Apr 25, 2023
Report
Copy

Pick up of Returns for Order No AIN02958522

I had initiated a return online, which was cancelled by the pick up service provide on his own without any communication. Subsequently I called couple of time the customer service to reinitiate the returns but even after 15 days, the pick up is still not done and whenever I speak to customer service, they say they will reinitiate it and to wait for few days. When I requested to speak to the Supervisor, the customer service agent Vinay, refused...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
G
gopalajighu
from Chennai, Tamil Nadu
Apr 24, 2023
Report
Copy

Refund is not received

Hi Team,

Order number : AIN02952871

I have placed the order at Adidas mobile app on April 4th, post that i received the product on 12 April and the product is too large for me, so i returned the product to the team on 14th April..I had received the message that the order has been retuned to the adidas store after two days..Later i called the customer care for the refund and they provided me the link to fill...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy