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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ali Express reviews & complaints page 14

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R
rohansen12
from Kolkata, West Bengal
Feb 17, 2018
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haven't received the orders which were placed in october 2017

Website: m.aliexpress.com

Hi,

I have ordered 2 watches in aliexpress on october 9, 2017. Although after multiple times following up with them, i haven't received the orders (#[protected] and #[protected]) till now. Moreover the app is showing the order has been completed. I got in touch with their customer care team but they are giving me the same excuse that the orders are stuck in the customs. Whatever it is, but how come the orders stuck in...
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K
kalash sharma1
from Jammu, Jammu and Kashmir
Feb 16, 2018
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fraud and refund regarding order num 88595098926856

Website: www.aliexpress.com/?src=google&albch=fbrnd&acnt=304-410-9721&isdl=y&aff_short_key=Un

Dear sir/madam
This is to inform you that i ordered a flash from ali express, nd the flash was not appropriate means damaged and not working. I also uploaded the video regarding this issue in ali express i raised a dispute and seller is ready to pay even his behavior is pathetic. I returned the product also indian postal (Er[protected]in) you can trace. Before dispute settlement the park the fund to seller and said that you did not send...
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P
Páll Ragnarsson
Jan 31, 2018
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christmas led light

Address: 210

Hello my name is pall ragnarsson. Sorry have to complain about one of your client. He send me a led christmas light which should be red but the colour he sent me was pink-purple and refuse to pay me back my money. I say this is a faulty product and not acceptable.
I send you open disput with this company and ask you to end this issue and pay my money back.
You can see picture in attached which i took my self of one christmas-light...
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R
RG00
from Valsad, Gujarat
Jan 30, 2018
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not received product after 2 months

Address: Ahmedabad, Gujarat, 380053
Website: Ali express

Departed country of origin

[protected]:25:29 [GMT+8]

Shipment accepted by airline

[protected]:25:29 [GMT+8]

Shipment left country of origin warehouse

[protected]:25:29 [GMT+8]

Shipment at country of origin warehouse

[protected]:18:44 [GMT+8]

Shipment dispatched

[protected]:00:44 [GMT+8]
br...
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H
Harshal Solanki
from Ahmedabad, Gujarat
Jan 17, 2018
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cat stuffed toy lovely simulation animal doll plush sleeping cats toy with sound kids toy decorations birthday gift for children

Address: Ahmedabad, Gujarat, 382481
Website: Aliexpress.com

Hello,
I ordered cat stuffy toys from ali express on date of 25th oct. But still not received item. Also contact with ali express team, they told me parcel is at post office. I visit post office but they have no parcel like that. Again i contact with support team for refund my payment but they haven't respond it. I want to back my return of $3.53 (230 inr). My order id is : [protected]

Thanks,
Harshal...
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P
Private Not for public display
Jan 12, 2018
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I am complaining about the business practices

Website: aliexpress

On january 8, 2018 i made an order which i believed to be expedited (Faster than usual) order number [protected] on aliexpress. Guanja sex products factory vendors name.

January 10 i read that it would be 8 to 10 day processing time and 10 to 12 days shipping and may be additional delays.

Based on the price of the item 171.16 essentially a retail price. I decided to cancel because of the long timeline. If...
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T
Tzah
Jan 12, 2018
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aliexpress not protecting clients - don't buy there

I ordered this little glove to help me remove excess cat hair, i paid $3 and single dollar for the delivery.
One day after a few weeks waiting, i get an email saying i received and signed for the package.
Because i know i did not, i contacted ali express.
The nightmare begins here:
First they were arguing that i did get it as i signed for it, then they sent me to investigate myself, saying i need to prove that...
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D
Derek O Tickks
from Pune, Maharashtra
Jan 8, 2018
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product delay

Address: 2523846

I have bought/paid for a black cap worth rs 338 on pos[protected] at aliexpress txn#409354. Still i have not received any response of getting it delievered at any expected time. The site has mostly attracted people for every thing but it makes a delay than it may change opinion of buyers towards the the site, being one of the buyer i feel the site contains a variety of stock but ill be little worried if at any time the order takes many days...
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P
preetigoutham
from Hyderabad, Telangana
Jan 4, 2018
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I didn't get my orders from last 1 year

Address: 560100

Hi team,

I did'nt get my orders from last 1 year.
I ordered 2 products on 06 dec 2016 and it's completed 2 years and i did'nt get my orders.
I ordered one women long sleeve tshirt with order id '[protected]' and 1 watch with order id '[protected]'.

I am really very disappointed my ali express service. This is my first worst experience in online shopping.

I use many shopping...
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U
UTSAB GIRI
from New Delhi, Delhi
Dec 26, 2017
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they deactivate my account without my fault, I have evidence.

Address: Paschim Medinipur, West Bengal, 721101
Website: www.aliexpress.com

Sir
All allegation are totally wrong, can you please re investigating about my account activity.
Seller admit that, that was there fault they provide wrong shipping details still i didn't get product
Product quality, item not receive, refund & return is not an issue... I also got full refund several times.
But this time case is different.

This are the following reason by you :
Claiming...
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A
ak4005
from Bengaluru, Karnataka
Dec 25, 2017
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iphone battery and display

Address: 679309
Website: www.aliexpress.com

I am a frequent online customer and recently i purchased some items from aliexpress app and two of the items i bought was damaged which i opened a dispute and for one of the item i received partial refund and for the other item i am facing trouble from the seller.

The seller seem to be treating me very badly where they told me to cancel the dispute for the refund and i did so. But after cancelling the dispute i was cheated....
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P
Pushpadasan Kn
from Bengaluru, Karnataka
Dec 14, 2017
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purchased item not received so far.

Address: Thrissur, Kerala, 680565
Website: GGMM store

I had purchased a bluetooth speaker from ggmm stores on you 11.11 sales vide order no.[protected] on free delivery.9th dec.2017 was the last date. But even today l did not received the item. Hence l requested a refund on 9.12.2017. Today l have got a message for paying tax of inr 2688. L informed the stores, but they are not ready to pay the amount. So l have to get refund of 102.04 us dollers. I have only a dealing with you for this purchase....
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S
sukhwinder nain
from Ambala, Haryana
Dec 11, 2017
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mobile not working and your seller not return my repaired mobile

Address: Kurukshetra, Haryana, 136128
Website: Ali expresse

I purchase a mobile in your site. Order no.[protected] after some time mobile touch is not working. I contact your custmer care they ask me you contact our geek seller. I contact your seller your seller tell me you sent your damage mobile our china address. I sent mobile for repair but after 3 month your seller is not replay and not return my mobile....
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M
morrahsim@hotmail.com
Dec 5, 2017
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order number rb344541087sg

Website: www.aliexpress.com

Not received and was ordered. It's written on route to kenya on the swazi post tracking service; when i clearly stipulated that swaziland is destination for delivery.

I need my money back now as the seller failed to meet the 60day delivery period.

Finding the complaints and refund procedure was quote difficult. I tried several times last month with failure.

Please help me by attending to this...
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U
umang kumar1507
from Banposh, Odisha
Nov 28, 2017
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I don't get my refund

I have paid for an order & i don't needed it after that. I cancelled my order and i haven't get my refund and once it's processed it will be refunded but it's showing waiting for refund from past 3 days. Even if it shows processing then i can wait according to the norms given after processing it may take 7 days but the problem is that it is not even processed...
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M
Michael2017
Nov 14, 2017
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5 month long dispute, returned goods, ali favors the seller, i appealed they rejected the appeal

Order number [protected]
Aliexpress scams you i was scammed here!
I purchased $1113.00 from this seller and the issue was the order was not as described i was told to ship back the order and then the seller refuses the delivery of the product, aliexpress rejects my dispute with "item not returned to seller"

100% aliexpress favors its sellers!

Aliexpress is a scam...
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A
ASHOK KUMAR SHARMA 58
from Delhi, Delhi
Nov 7, 2017
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order no. 30611837323228.

Address: Faridabad, Haryana, 121005
Website: www.aliexpress.com

This is regarding my order no. [protected].
Order time & date: 22:57 sep. 05 2017
That the product i received, was used one and defective.
That i raised the clam and provided the evidence.
That i received a mail on date mon, oct 30, 2017 at 3:08 pm
As folows
Dear ashok kumar sharma,

Thank you for contacting aliexpress. I am sorry to hear that you are not satisfied with your order...
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P
prabhat.trivedi@rediffmail.com
from Hyderabad, Telangana
Oct 23, 2017
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new arrival men formal casual shirts slim fit long sleeve polka dot men shirt stand collar shirt men chemise homme 4 colors

Address: 208005
Website: aliexpress.com

Dear sir,

I have purchased the stand collar shirt by aliexpress.com which mail id [protected]@yahoo.com and done the online payment through debit card. Which has been deducted from my account with amount of 910 rs and i have not received any confirmation sms in my mobile and order number was showing error. Kindly request to you check and do the needful.

My shipment address was 120/636 was mention in site 120/636...
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Y
Younus 11
from Bengaluru, Karnataka
Oct 12, 2017
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I have not received product

Website: aliexpress@notice.aliexpress.com

I have order 2 jacket form aliexpress i have received only 1 and jacket is not same as seller showed on site he give something els i have give all evedance to but refund canceled also i have not received other jacket my complaint it not take they said to wait for week it’s almost month ago they cancel my refund i have given all evidence what seller showed me what i have received...
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S
Seemantanath
from Bokakhat, Assam
Oct 1, 2017
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non receiving of 1 set professional cosmetic 15 colours contour palette face cream makeup concealer palette set tools powder brush

Address: Kamrup Metropolitan, Assam, 781005

Sir,
I have purchased this product from ali express site on dates 29.08.2017 but till date i have not received this product. It is a matter of deep concern that the product has not been delivered tilldate. I have earlier send so many request to the i make up store but tilldate i have not got any fruitful reply.
So, i am requesting you to look into the matter and deliver the product soon otherwise cancel the order.
br...
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