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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
Complaints 330
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Dont receive the order
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t700 sony ericsson
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product not delivered till now

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Ali Express reviews & complaints page 12

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H
Hasen Rukshana
from Aluva, Kerala
Aug 3, 2018
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luxury crystal handbag not received

I have ordered handbag in april in aliexpress buying app of india but hav'nt got it yet.. There is no response from the seller, they are not replying to my messages. Please help me regarding this. I need a refund of my amount or another parcel of the same.. I have verified the details in my country they stated the product hav'nt arrived to india itself yet.....
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Nagraj m
from Sirsi, Karnataka
Jul 31, 2018
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t700 sony ericsson

Address: Shimoga, Karnataka, 577203

Please cancel the order just now i have booked, sorry that i thought one piece of t700 sony phone but it was booked for a bundle, i am not an phone dealer, so if possible i need one or please cancell the order i m requesting, thank u and i want only one piece of t 700 mobile phone which i liked earlier i didn't got that original phone so while searching online i saw in your site so i booked for it, after booking i saw it's a bundle, so please...
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kush bhagirath
from Delhi, Delhi
Jul 23, 2018
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20 days over not received amount

Website: Aliexpress

I have made a payment on 21 june and after that i have request for refund on 3 july end till date i have not received my payment as i am texting also to aliexpress guys but they are not responding on my text.
If i ask for my refund they just tell me to wait for a 20 days after 20days complete then you will get you amount but however i have not received yet....
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S
steven.chettiar
from Mumbai, Maharashtra
Jul 21, 2018
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order not delivered 92436625942306

Address: Mumbai City, Maharashtra, 400104
Website: Ali express

I have been waiting for the delivery of the this order since last month.

Multiple times I have contacted the Ali express chat team all take my email id for escalation however no response have been received order Has been frozen since 21 June.

Please look as my account has been frozen without delivery of the product I have paid for it they do not allow to submit the dispute as asking for waiting till 09/08/2018....
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F
faisalshaikh619
from Mumbai, Maharashtra
Jul 19, 2018
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product delivery and no response from the seller

Address: Mumbai City, Maharashtra, 400050
Website: www.aliexpress.com

Hie there,
i have ordered a product from ali express, wanted to complaint about the seller, neither is my product delivered nor am i getting any reply from this seller.what kind of service is this to the customer.i had ordered this product about 1 or 1.5 months back.please look into the matter and solve my problem.thank you
my product details are
a keychain from aliexpress
seller:velmin auto accessories co.ltd...
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M
mrased
from Kolkata, West Bengal
Jul 18, 2018
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neither products nor refund they have initiated

Address: 700101
Website: www.aliexpress.com

I did placed order three months and while withing I was not getting products delivered to me, I placed a refund process noted as"Purchase Protection is running out, but package is still in transit" . Aliexpress did cancelled my allegations and revoked my account credentials. I tried to get resolution from Aliexpress using social media. It's almost 4 months have been passed and neither of products not the refund have been initiated. Worst...
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Nina I
Jul 5, 2018
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order id: 92685803979086

Address: 91364
Website: www.aliexpress.com/item/36W-12LED-Panda-Cute-Shaper-UV-Nail-Lamp-LED-Nail-Dryer-Manicure-Lamps-Butto

On june 28 i bought a lamp from the missing official store for $ 5.18 with free shipping order id: ([protected]). The same evening i received a message from the seller that they made a mistake, that the delivery is not free and i have to pay them $5 for the delivery, or cancel the order. I wrote to them that it was their mistake, it's not my fault, and in this case they should send me a lamp for $5.18 that i have already paid. We've been...
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G
GUNA JACK
from Mayiladuthurai, Tamil Nadu
Jul 4, 2018
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handmade red comb

Address: 624004
Website: Www.consumercomplaint.in

I have received my product to damaged
I'm not satisfied please refund my money
Pls verify my feed back to resolve this
Problem i'm keep my parcel at local post office then open to check the product details (Hand-made red comb fine tooth comb beard/men hair comb for men beard care 10cm 4.1inch poket size engrove logo) please tack action
To solution...
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S
swapnil masih
from Bhopal, Madhya Pradesh
Jul 1, 2018
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all products

I had purchased many orders but their courior service did not deliver many products. So after 2 months i opened dispute. Then aliexpress instead of solving my problem suspended my, account. I want to take legal action again this company so that this aliexpress must be ban in india. Some of items they delivered, so i replied that i got item but many of prouducts they have no evidence of delivery. Kindly take strict action.

Adv....
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R
ROY JOHNNY
from Sivagiri, Tamil Nadu
Jun 26, 2018
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not received the product which I have ordered

Order no.[protected] for a high resolution handy camera product details:
Gizcam 3.0" lcd touch screen 24mp remote control video camera 1080p full hd digital camcorder video camera dv night shot 16xzoom for $ 75.53 which was a huge amount for me.. But from the seller, i have received a packet of two plastic cheap kid's caps. The seller cheated me. And immediately i have complained to aliexpress customer protection cell. They demanded...
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Ekta sharms
from Indore, Madhya Pradesh
Jun 23, 2018
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product not received by consumer and aliexpres don't refund money to consumer

Website: Aliexpress

I ordered some cosmetics products 1500 rs. Before 3 months from aliexpress shopping app. But i haven't received my products. Then i requested for refund of money but they don't refund my money and said that my products are delivered. But i haven't received my products and i crossed 3 months now.
I message them a lot but they don't reply to me.
And suddenly they block my account because of that i can't even open the dispute...
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P
pkanasz
Jun 22, 2018
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in connection with ordering

Address: 8200
Website: pt.aliexpress.com

Dear aliexpress!

I am writing you from the supernova intertrans kft., hungary. We are a transporting company and we have many trucks. The drivers use visa cards and one of them bought something on aliexpress but we do not know what, where he asked to deliver it. It is not allowed to use the card for these kind of transactions at the company. Please help us as soon as possible!

If you can help me, please get in...
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sathishkumarmepco
from Tirunelveli, Tamil Nadu
Jun 19, 2018
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refund issue and mental torture

Website: www.aliexpress.com

I order smartband from aliepxress on may 15 2018 i received product on 27 may 2018, i received manufacturing defective product, i apply for a refund process with the picture they reject my application, so once again appeal for it they rejected again and said no evidance for prove my side, so i taken video and chat with the representatives and send the videos the representatives they told me they have note it down on their system. But after...
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P
pradeep_93
from Delhi, Delhi
Jun 12, 2018
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they are not refund

Address: New Delhi, Delhi, 110019

I bought a lemfo smart watch through their website against order number [protected] dated 07/04/2018 the product is working properly for one month only and now the product is dead. I have already chat with thier consultant against caseno:[protected] but i did not get the satisfactory respond from thier side.

Indian peoples please dont purchase any item from aliexpres otherwise you face the problem...
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Elizabeth Tlau
from Aizawl, Mizoram
Jun 12, 2018
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neatcell picosecond pen

Address: Aizawl, Mizoram, 796001
Website: Aliexpress

I order this laser pen because it says that it can destroy melanin and remove tatoo. But after regular use for a month, i see that it does not work at all and only burn skin. So i asked for return and refund. I was then asked to upload a video to prove my claim. I did upload the video. But instead of refunding me, my account was block stating i violated customer protection.
Aliexpress really need to look into this matter....
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Y
yousrairis
Jun 11, 2018
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dispute

One of the sellers at aliexpress site sold a torn skirt and i filed a refund complaint but the seller agreed to return the money provided that the skirt was returned. Is this possible? The shipment until it arrived in my city took more than twenty days and now the shipment is required to be returned in nine days! This theft and immoral, this is clearly a threat.. This is the seller's mistakes and has to bear the consequences, why should i...
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阿霞Rose
Jun 9, 2018
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already paid but haven't received any confirmation email

Address: 38000
Website: AliExpress

Hi!! Yesterday[protected] i order 2 pair of sneakers
(Floral platform canvas student vulcnaized shoes ldw906) & (Women causal denim canvas shoes btf994) at 2:23pm using my visa card. The total amount is made 39.41$ which is already deducted from my account. But now when i view my order it still shows payment waiting. Plz help me to solve this issue. As i already paid. How long it will take to confirm my order?? I am still confused...
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D
dkizd
Jun 3, 2018
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product not delivered - order number ly121485157cn

Address: 33511

Hi,

I have an order which was supposed to be delivered on 21st may, 2018, but due to some reason the delivery got rescheduled. I have requested the redelivery of the item, the tracking history as of 25th may shows 'redelivery scheduled' and it has not been updated since then. Today is june 3rd and still i have no information about the order.
I couldn't find any customer care number to share my concern.
Will i...
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S
shekhar.dey02
from Mumbai, Maharashtra
May 28, 2018
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no refund

I received a wrong size product. Contacted aliexpress the same day. I provided all the evidence they needed. Followed the process i was told. Waited for the initial period patiently and was constantly in touch with them. I had a chat with them everyday for a month. I have only been receiving false promises and assurances! Each and every customer service lied to me. The last one even posed as a supervisor! I requested, begged, threatened,......
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M
Mohammed Isa
May 26, 2018
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90059810921495

Website: hsabat.aliexpress.com/store/408348?spm=a2g0s.9042647.0.0.5f374c4dHRWBgy

I placed an order on the 28th february, 2018 i ordered for a
Hsabat 3100mah bl-5ct battery for nokia 5220xm battery 6730 c5-00 c6-01 c3-01 6303c 5220 6730c c5 6303i order amount:$ 14.32
I went to post office to collect items not avail i being their four times. Yesterday i was their still the items has not arrived. I need my money back, please aliexpress help me to intervene this issues. Thanks. Email:[protected]@outlook.com,...
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