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Ali Express Complaints & Reviews

www.aliexpress.com
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Updated: Jul 12, 2023
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Bad 😕 It seems that Ali Express has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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Ali Express reviews & complaints page 13

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B
Bharath Naik L
from Bengaluru, Karnataka
May 23, 2018
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got cheated by ic gogogo store in aliexpress

Address: 560038
Website: Aliexpress

Hi,

I bought a Charger for my DIY Electric Car and paid $400 for that. When I got the charger, It's screen was broken. I informed the same to the supplier and he said he will send the spare part for broken screen, I have to pay shipping charge for that which is $15. This point I really got angry because I paid $400+ customs duty, I received broken charger and upon that I have to again to get a spare part ?? It's their responsibility...
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J
just ekta
from Mumbai, Maharashtra
May 17, 2018
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product not reached

Address: Mumbai City, Maharashtra, 400086

Hello, i'm vishal i've book explore inline skating from ali express. I've placed order on 18/4/2018. But due to some technically issues related to delivery tracking the product isn't arriving. We had given all the required documents still the product hasn't reached. It's been 1 month. Our product has stuck in tracking it's kind request to please look towards this
Tracking no - [protected] aramex company (J a p y discount store)...
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D
Dhruvin Kagdi
from Pune, Maharashtra
May 9, 2018
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for injustice in dispute result

Address: Ahmedabad, Gujarat, 380015
Website: www.aliexpress.com

Email id: [protected]@gmail.com
Order id: [protected]

Product- 20000 mah powerbank with dual 2.1A quick charge ports.

Problem- there was only one 2.1A quick charge port and the other was 1A only.

Further it does not charge hardly 3000 mah, so it is not at all 20000 mah.

It sometimes not at all charge phone even though it has 60% battery backup remaining.

I want...
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E
Ekramul Kabeer
May 9, 2018
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aliexpress cheating people

Address: East Champaran, Bihar, 1340

Aliexpress is cheating people. Seller send wrong or faulty product, or sometimes they don't send. If you complain, then aliexpress will block your account.

When you ask them to know, why you are blocked, they will send you a link of page, where you can find, what rules you need to follow. But once, you see, you are following all the rules. Then they send you another page link to appeal to reopen your account.

For...
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E
Ekramul Kabeer
May 9, 2018
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about blocked account

Address: 1340

Aliexpress is a good shopping site. Where i am doing shopping regularly.
But unfortunately aliexpress is blocking my account without any reason.
As every time, i requested to let me know the reason, they cannot show any reason. Also asking me to appeal to reopen my account.

But they actually never open blocked accounts.

I follow aliexpress law 100%. When a seller send faulty product or wrong product...
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S
simran anand
from Cuncolim, Goa
May 2, 2018
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pathetic service

Address: 400059
Website: www.aliexpress.com

I ordered a few products on aliexpress in december 2017 and was assured delivery within 30-45days. A few products did reach me but they were of very bad quality and a few of products never reached me and after several complaints also no one is willing to help me. The ae says to contact seller and the seller is not responding, its been 5 months and i am still chasing for my refund. Ae has also deactivated my account so i cannot do anything...
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L
liena thakur
from Hyderabad, Telangana
Apr 26, 2018
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product never reached - ali express order no -87952344715118

Address: Mumbai City, Maharashtra, 400051
Website: aliexpress.com

Hi,

I had bought a yellow colored top from the website “ali express” on 09:56 nov. 12 2017. The ordered never reached me. I made so many follow ups but i always got a revert saying that i will get it in few days. I trusted the vendor and dint raise the dispute and now i haven’t got the product and can’t raise the dispute also. The most annoying part is that there is no one to check and interfere and help me from aliexpress.br...
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Z
Zoeyka
from Bengaluru, Karnataka
Apr 23, 2018
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order id : 89662114628357

Address: 560038
Website: AliExpress

I placed an order on aliexpress with seller encantador kk store on feb 4th, 2018. My order id is - [protected] and tracking number is ry[protected]cn. It’s been almost 3 months and i still have not received my order. I messaged the seller to give me a refund, but he is not agreeing. I even told him i’ll give a consumer complain, but he just does not care. I have waited patiently for many months, but i did not get me money or my order....
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N
nik167
from Mumbai, Maharashtra
Apr 21, 2018
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seller cheated

Address: 400075
Website: www.aliexpress.com

Seller shipped order after 12 days and for next 12 days the order did not leave the country of origin only. Now after a month seller has cancled the order and agreed for refund whereas i required the product. Seller does not reply to any message and aliexpress customer service is not helping in this issues.
Seller name - ticwatch official store 2017 and store no.3110081....
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U
ugurkirmizi
Apr 13, 2018
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mark yang, tiancheng store

Username: mark yang
Store: tiancheng store

That user cheated me. Because of a customs problem, the package was sent back to him by the customs and he didnt send it again. Nearly 300 dollars they were. Shame on him. He promised me to send again but didnt.in the meantime they were approved by the system and the money sent to him. I have allthe messages between me and him....
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S
subiantara
Mar 30, 2018
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order disappeared after successful payment by credit card with alipay

Dear sir,

On 16 of february 2018
I placed an order to aliexpress
3x tattu 14.8v 850mah lipo battery
5x tattu 3.7v 220mah lipo battery
Mini buzzer from one supplier

There are 2 store that carried this 2 type of battery. One of them is rc fpv store, and i did not remember the other one.

I have paid through alipay with my credit card 464178*8570 for usd 92.79 on same...
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I
Indra Bahadur Thapa
from Agra, Uttar Pradesh
Mar 29, 2018
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money deducted but didn't get prepaid parcel even after 78 days.

Address: South Sikkim, Sikkim, 737126
Website: AliExpress Online Shopping

Sir,
Money deducted but i didn't get my parcel even after 78 days of order no.[protected] placed order on 10th jan, 2018. Tracking status is available only till 18th january, 2018. After that no tracking details available.
Some days ago seller said it takes longer time to deliver. But now seller is not responding. Please help me to refund my debited amount.
Thanks....
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M
Mangai J
from Kayankulam, Kerala
Mar 19, 2018
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home handheld vacuum cleaner: refund

Kindly check with this refund request that's i'm struggling for past 9 months after paying my money

Order id: [protected]

Seller not responding
Nor the customer care is solving this issue

Issue in detail:
I was unaware of the duty charge as a new customer and a week later i accepted with the courier people to pay the mentioned duty/custom chargers, but the parcel was destroyed...
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R
Raji Rajarathinam
from Chennai, Tamil Nadu
Mar 18, 2018
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money deducted but no products received

Address: Chennai, Tamil Nadu
Website: Ali Express

Hi,

I ordered some items from ali express site. It's been more than 80 days.

The order tracking status was showing completed. But no products received.
Hence i opened dispute to refund my money.

Now the ali express team disabled my account and i am unable to give feed back also.

It's very clever move that only good reviews are retained in the ali express site. And they...
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D
Delp
Mar 15, 2018
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not received goods or a refund

Website: Aliexpress.com

Two complaints whereby i have made orders, paid for them.
One black dress not received though the tracking says delivered. It has not been received to my address, the seller is not responding to requests for help, a new dress or a refund.
Second a green top which says seller cancelled transaction so the top has not been received, no refund or no explanation.
It’s impossible to complain direct to ali express so trying...
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C
Chinna Cj
from Hyderabad, Telangana
Mar 7, 2018
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have not received the product

Address: Hyderabad, Andhra Pradesh, 500080

I have submitted
I dint get product... How can not refund... Take back your product from customs,,, return back my money

I am very disappointed and not satisfied with seller and shipment
Till i contacted you guys dint respond and now i contacted you,, you blame it on me and cheat on me... What kind of justice is this!!
I feel aliexpress is responsible and have to take an action on thins
My money,...
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A
akshay120898
from Bengaluru, Karnataka
Mar 5, 2018
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poor quality and no justification for it

I have ordered a suit from ali express and it was of a horrible quality. I was not able to even close the buttons of my suit. The lapel of my suit were not matching to each other. Material was promised to be wool but got some cheap quality. I was told it will b exactly the same as in the image but it was no where closer to the image. Now i get a message that the problem is closed and they don’t find any defect. I have provided so many images...
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N
Nida04
from Pune, Maharashtra
Mar 3, 2018
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not received my products

Address: 401202
Website: Aliexpress

I ordered a follacure lipstick persian plum shade in the month of december i payed the whole amount but still i haven't recieved my product and they are showing on the app that the product is been shipped how is that possible if i have not recieved any product and the seller is not interested in responding me and yesterday i have ordered hengfang metal liquid eyeshadow i recieved a message from my bank that the money is been debited from...
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R
rajkumarray
from Silchar, Assam
Mar 1, 2018
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headphone

Address: Kamrup Metropolitan, Assam, 781125
Website: Aliexpress.Com

Air crc (Non - td) kolkata rms
Air crc (Non-td) kolkata rms
Respected sir / madam
I have ordered from china shopping site (Ali express)
Tracking number - rho26225479tr. This is on items is
Stuck in crc (Non-td) kolkata rms. For past 18 days.
Status show kolkata foreign lcao, transfer from
Office of exchange (Inb), air crc (Non-td) kolkata rms
Sir/madame please clear my parcel from...
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ᘻᕧᖆ ᙜᗋᗂᗋᘘᖽᐸ
from Delhi, Delhi
Feb 22, 2018
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irresponsibility

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi team...

I order from your website 22 december2017 you take payment also and give me assurance that you receive your product within10 days.
But i am again highlight this but i didn't receive my product. This is the way of your working.

Guys you are doing business the main moto of business is customer satisfaction, so where it is.
I am fully frustrated with you guys. You guys are playing with our...
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